Adult Protective Services (APS) serves as an access point for reporting abuse, neglect, or financial exploitation of a person age 60 or older or adults with disabilities age 18–59.

866-800-1409 (TTY: 888-206-1327)

Adult Protective Services

Qualified mental health professionals can answer questions, assess your mental health, and provide and coordinate services as needed.

855-371-9234 (TTY: 711), Monday – Friday, 24 hours a day, 7 days a week

In the event of a life-threatening emergency or an emergency that poses a threat to the lives of others or property, call 911 or go directly to the nearest emergency room (ER).

CCUs serve as central access points for older adults who have intensive long-term care needs. If an older adult has a functional impairment(s) and needs housekeeping assistance, home-delivered meals, personal care, or other services, he or she could contact the nearest CCU. It may be located in a senior center or other social service agency. A care coordinator assesses the person’s needs, determines eligibility for various programs, develops a plan of care, and arranges for services.

Chicago
312-744-4016 (TTY: 312-744-6777)
City of Chicago

Suburban Cook County
800-699-9043
AgeOptions

DuPage, Kane, Kankakee, Lake, and Will counties
800-528-2000
Illinois Department on Aging

Care management 800-787-3311 (TTY: 711), Monday – Friday, 8 a.m. – 8 p.m., Central time

Please note that our automated phone system may answer your call after hours, during weekends, and holidays. Please leave your name and telephone number, and we’ll call you back by the end of the next business day.

Medicare is the federal health insurance program for people 65 years of age or older, some people under age 65 with disabilities, and people with end-stage kidney disease (ESKD) (permanent kidney failure requiring dialysis or a kidney transplant). The federal agency in charge of Medicare is the Centers for Medicare & Medicaid Services, or CMS.

800-MEDICARE (633-4227) (TTY: 877-486-2048), 24 hours a day, 7 days a week

Medicare.gov

800-787-3311 (TTY: 711), Monday – Friday, 8 a.m. – 8 p.m., Central time

Please note that our automated phone system may answer your call after hours, during weekends, and holidays. Please leave your name and telephone number, and we’ll call you back by the end of the next business day.

As a member of our health plan, you may be invited to meet with your peers as part of a Consumer/Enrollee Advisory Committee. During our committee meeting, you can tell us how we can better serve you. Members are randomly invited to join. 

Committee meetings can be in-person and/or virtual community gatherings.  If invited, you may be called or mailed an invitation allowing you, your caregiver, or family member the chance to attend a community gathering. The gatherings will take place quarterly  for 1.5 - 2 hours. For in-person sessions, complimentary refreshments will be provided and transportation to and from the meeting is also available if needed. Specific meeting details will be provided in the mailed invitations. Your concerns will be heard. We really look forward to partnering with our members!

Email: HumanaResearch@Humana.com with the subject line: Illinois Consumer Advisory Committee

800-843-6154 (TTY: 866-324-5553), Monday – Friday, from 8 a.m. – 5 p.m., Central time

Illinois Department of Human Services

The Illinois Home Care Ombudsman Program works as an advocate on your behalf. Program employees can:

• Answer questions if you have a problem or complaint
• Help you understand what to do
• Help you file a complaint or an appeal with our plan

The Illinois Home Care Ombudsman Program is not affiliated with Humana FIDE SNP or with any other insurance company or health plan.

800-252-8966 (TTY: 888-206-1327), Monday – Friday, from 8:30 a.m. – 5 p.m., Central time

Home Care Ombudsman Program

Livanta is a group of doctors and other healthcare professionals who help improve the quality of care for people with Medicare. Livanta is not affiliated with Humana FIDE SNP or with any other insurance company or health plan.

888-524-9900 (TTY: 888-985-8775)

Livanta

855-235-8530 (TTY:711), 24 hours a day, 7 days a week

Talk to a nurse at any time to get answers to your healthcare questions.

SHIP gives free health insurance counseling to people with Medicare. SHIP is not affiliated with Humana FIDE SNP or with any other insurance company or health plan.

800-252-8966 (TTY: 711), Monday – Friday, 8:30 a.m. – 5 p.m., Central time

Senior Health Insurance Program