Humana Dual Fully Integrated in Illinois: Member support

Have questions? We’ve got answers. Need support? We’re here for you.

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Managing your plan

Are you a new member looking for information to get started? Or are you looking for a form? This is where you can find what you’re looking for. We can help you manage your health plan.

Enrollment

Learn about your open enrollment period, how to change your plan, and find answers to other enrollment questions.

Documents and forms

Find all the documents and forms you need, including your Member Handbook, provider directories and more.

New member resources

Welcome to Humana FIDE-SNP in Illinois. Start here to find the new member information you need.

Grievances and appeals

If you are unhappy with any part of your healthcare plan, you can file a grievance. You can also appeal a claim or denied service.

Provider directories

Find Information about providers in our network, and download a PDF version of our printed provider directories.

News and alerts

Look here to find the latest news and alerts on the issues that matter most to you.

If you move

If you move after becoming a Humana Dual Fully Integrated (HMO D-SNP) in Illinois member, you may no longer live in the same service area. Please update your address within 30 days if you move.

There are two ways to update your address:

Call the Social Security Administration toll-free at 800-772-1213 (TTY: 800-325-0778), Monday – Friday, 7 a.m. – 7 p.m., Eastern time; OR
Sign in to your Social Security account opens in new window and update the address on file with Social Security.
You must also update your address with Illinois Healthcare and Family Services (HFS) opens in new window

Questions?

If you have questions, find the right phone number to get the help and support you need.

Get contact information

Looking for help?

Contact us

If you have questions, find the number you need to get help and support.

Get contact information

Find care

Find a doctor, hospital, or pharmacy.

Find important documents and forms

Find Helpful documents and forms related to your health care plan.

Find documents and forms

Your MyHumana account is here when you need it. Easily access claims, drug prices, in-network doctors, and more. If you don’t have your account, create it today.

Some links on this page may take you to Humana non-Medicare product or service pages or to a different website.

Auxiliary aids and services, free of charge, are available to you.
1-800-787-3311 (TTY: 711), Monday through Friday, from 8:00 a.m. to 8:00 p.m., Central time. Humana Inc. and its subsidiaries comply with Section 1557 by providing free auxiliary aids and services to people with disabilities when auxiliary aids and services are necessary to ensure an equal opportunity to participate. Services include qualified sign language interpreters, video remote interpretation, and written information in other formats. Additionally, printed or translated versions of any of our materials are available free of charge to any member within 5 days upon request. See our full Auxiliary Aids and Services Notice pdf opens in new window .

Humana Inc. and its subsidiaries comply with applicable Federal civil rights laws and do not discriminate or exclude people because of their race, color, religion, gender, gender identity, sex, sexual orientation, age, disability, national origin, military status, veteran status, genetic information, ancestry, ethnicity, marital status, language, health status, or need for health services. We also provide free language interpreter services. See our full accessibility rights information , non-discrimination disclosure , and language options .

If you are requesting membership in a Dual Eligible Special Needs Plan (D-SNP), the following statement applies: I understand this plan is for individuals with both Medicaid and Medicare. My ability to enroll is based on verification that I am entitled to both Medicare and medical assistance under Medicaid.

Medicare beneficiaries may also enroll in Humana Medicare plans through the CMS Medicare Online Enrollment Center located at https://www.medicare.gov opens in new window .

Our health benefit plans have exclusions and limitations and terms under which the coverage may be continued in force or discontinued. For costs and complete details of the coverage, refer to the plan document or call or write your Humana insurance agent or the company. In the event of any disagreement between this communication and the plan document, the plan document will control.

Humana is a Dual Eligible Special Needs plan with a Medicare contract and a contract with the state Medicaid program. Enrollment in any Humana plan depends on contract renewal.

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Last Updated: 09/20/2025