Humana Dual Fully Integrated in Illinois: Documents and forms

Stay organized and find all of the documents and forms you need in one place for your Humana Dual Fully Integrated D-SNP plan.

Healthcareprovider examining a patient

Caregiver’s toolkit

Humana provides a toolkit that includes tearaway worksheets, lists and tips to help you stay organized and make your job a little easier. 

Caregiver’s toolkit – English pdf opens in new window
Caregiver’s toolkit – Spanish pdf opens in new window

Member Handbook

Legal and privacy notices

Learn more about our real-time reporting requirements and process These notices provide information about how Humana uses, and when we might share, your personal information. They also outline the various privacy rights available to you.

Individual privacy rights opens in new window

Rights and responsibilities opens in new window

HIPAA privacy notice opens in new window

Pharmacy resources

Over-The-Counter Order Forms

Your pharmacy benefit lets you order certain over-the-counter (OTC) items through the mail. Use this catalog to look up OTC items you want to order each month. Fill out the form and mail, fax or phone your order to CenterWell Pharmacy®

Over-the-counter order form – English pdf opens in new window  
Over-the-counter order form – Spanish pdf opens in new window

Pharmacy Direct Member Reimbursement Form

We hope you don’t have to pay for any medicine out of pocket. If it happens, let us know by filling out a reimbursement claim form, and we will try to pay you back. Fill out this form to send in a reimbursement claim if you paid out of pocket for a prescription.

Pharmacy Direct Member Reimbursement Form – English pdf opens in new window
Pharmacy Direct Member Reimbursement Form – Spanish pdf opens in new window

Search the Humana Drug List opens in new window

View printable copies of the Prescription Drug Guide and pharmacy policies: 

2026 Prescription Drug Guide (HMO D-SNP) – English pdf opens in new window  
2026 Prescription Drug Guide (HMO D-SNP) – Spanish pdf opens in new window

2026 Prior Authorization Criteria pdf opens in new window

2026 Step Therapy Criteria pdf opens in new window

D-SNP Transition Policy opens in new window

Prior authorization

Provider directory

You can search for a provider near you using our  Find Care opens in new window  tool.

View a printable PDF of your provider directory

Looking for help?

Contact us

If you have questions, find the number you need to get help and support.

Find care

Find a doctor, hospital, or pharmacy.

Find important documents and forms

Find Helpful documents and forms related to your health care plan.