Virtual care, or telehealth, is the delivery of health care services through video conferencing technology in real time. Telehealth professionals can diagnose, evaluate, and treat a wide variety of common problems you may have without requiring an in-office visit. 

Some of the benefits of virtual care include: 

• Convenient access to treatment from the comfort of home or work
• Eliminates need to travel for in-office visits
• Less time spent in waiting rooms at the doctor’s office
• Appointments can be made on short notice, ensuring timely treatment

Telehealth services help you avoid coming into the doctor’s office. Instead of traveling for your appointment, you remain at your home or office, and use your smartphone, tablet, or computer to chat live, face to face, with a medical professional near you. Using telehealth services is free to use for SoonerSelect members, and prevents you from having to drive to or from an appointment.

Humana Healthy Horizon's Virtual Pediatric Urgent Care is a new benefit available to help families get care from the comfort of their homes. Blueberry is offering the service and may reach out to invite eligible participants to participate in the program. Click here opens in new window to learn more about Blueberry and this offering or reach out to your Care Manager to see if you’re eligible.

You should use telehealth services for: 

• Common health conditions like a cold or flu
• Follow-up appointments and prescription updates
• Minor illnesses and injuries
• Behavioral health visits

You should go to an emergency room or urgent care facility for:

• Severe falls or injuries
• Chest pains
• Difficulty breathing
• Significant open wounds
• Severe medical conditions
• Trauma

Learn where to get care depending on the care you need opens in new window   

To learn more:

• Talk to your primary care provider
• Call Member Services at 855-223-9868 (TTY:711) Monday — Friday, 8 a.m.— 8 p.m. Central time