Humana Healthy Horizons Member Handbook
The Member Handbook is your guide to your healthcare services. Please read your Member Handbook when you become member and then at least once at the start of each plan year.
Your Member Handbook
Your Member Handbook is your guide to your healthcare services. The Member Handbook is bilingual and has information on:
- Benefits
- Coverage
- Criteria for medical necessity determinations for services requiring prior authorization
- Enrollment
- Medicaid eligibility
- Member ID card
- Member responsibilities
- Member rights
- Member services
- Prescriptions
- Prior authorization
- Providers
If you want us to mail you a printed copy of your Member Handbook, or a printed copy of our medical necessity criteria, please call Member Services at 855-233-9868 TTY: 711.
Our automated phone system may answer your call on Saturdays, Sundays, and some public holidays. If you call when we are closed and are prompted to leave a message, please do so. We will call you back the next business day.