Accessibility Resources for Humana Healthy Horizons

We are continuously improving our digital experiences to meet or exceed universal design best practices and web accessibility standards. We follow and support Section 508 of the US Rehabilitation Act and the Web Content Accessibility Guidelines (WCAG) 2.0 A/AA Guidelines from the W3C Web Accessibility Initiative.

To provide accessible web and mobile app experiences, we strive to:

• Make our content and navigation easy to see
• Make our content and navigation easy to interact with when using a mouse, keyboard, and/or touchscreen device
• Provide text and visual alternatives for sounds
• Provide text and audio alternatives for visuals
• Support the use of a computer without a monitor or display
• Support the use of assistive technologies to navigate and access content
• Support the use of native accessibility features on mobile devices and tablets
• In addition, if you have trouble accessing our websites or mobile apps, a Humana

Member Services representative can read the website to you.

If you find anything on our sites or apps difficult to use, please let us know. To request assistance or report a problem, please call Humana Member Services at the number on the back of your member ID card 855-233-9868 (TTY: 711), or video phone service is available for members who are deaf or hearing impaired at 855-233-9868 (TTY: 711), Monday – Friday, 8 a.m. – 5 p.m., Central time.

For our members with disabilities or limited English proficiency, we provide the following communication services at no cost when interacting with Humana:

• American Sign Language interpreters (in person or via video)
• Linguistically trained interpreters for visually impaired customers
• Over-the-phone interpretation available in 200 languages
• TTY services
• Video interpretation from a smartphone or computer
• Written materials available in languages other than English, and in alternative formats including Braille, audio, large print, and accessible PDF

To request language assistance or communications in alternate formats, please call Member Services at the number on the back of your Member ID card 855-233-9868 (TTY: 711), or video phone service is available for members who are deaf or hearing impaired at 855-233-9868 (TTY: 711), Monday – Friday, from 8 a.m. – 5 p.m., Central time.

See the Humana Language Assistance Program, PDF(opens in new window) for a detailed description of our policy and program.

Your doctors, hospitals, and other healthcare providers must provide free language assistance or in-person sign language interpretation at your request. If you need communication assistance, please let the staff know. If the provider will not provide the services you need, please call the number on the back of your Humana member ID card (TTY: 711), or video phone service is available for members who are deaf or hearing impaired at 855-233-9868 (TTY: 711), Monday – Friday, 8 a.m. – 5 p.m., Central time.

Providers with questions about Humana's language assistance requirements can learn more in our Provider Education section, or by calling Humana at the phone number listed on the back of the member's Humana ID card, or by calling 855-233-9868 for assistance. For deaf or hearing-impaired providers, video phone service is available at 855-233-9868 (TTY: 711), Monday – Friday, 8 a.m. – 5 p.m., Central time.

Humana Inc. and its subsidiaries do not discriminate or exclude people because of their race, color, religion, gender, gender identity, sex, sexual orientation, age, disability, national origin, military status, veteran status, genetic information, ancestry, ethnicity, marital status, language, health status, or need for health services. Humana Inc. and its subsidiaries do not discriminate or exclude people on the basis of race, color, national origin, ancestry, religion, sex, marital status, gender, gender identity, sexual orientation, age, or disability.

For questions, assistance, or special accommodations, please call at the number on the back of your member ID card 855-233-9868 (TTY: 711), or video phone service is available for members who are deaf or hearing impaired at 855-233-9868 (TTY: 711), Monday – Friday, 8 a.m. – 5 p.m., Central time.