Measuring our performance

To help us track our progress, we use a tool called HEDIS® (Healthcare Effectiveness Data and Information Set) to measure the performance of many important health issues. More than 90% of health plans in America use this tool. Having this large amount of data makes comparing plans easier. Officials check this data using a process created by the National Committee for Quality Assurance (NCQA).

HEDIS helps us measure the performance of many health issues, including:

• Antidepressant medication management
• Asthma medication use
• Breast cancer screening
• Childhood and adolescent immunization status
• Childhood and adult weight/body mass index assessment
• Comprehensive diabetes care
• Continuing use of beta-blocker treatment after a heart attack
• High blood pressure control

These measurements:

• Help us see that our Humana Healthy Horizons^® plans meet our members’ needs
• Show us any areas that need improvement and how we can better serve our members

You can see for yourself how we score each year. We want you to feel confident that you have made the right choice in your plan. Our enrollees can view the data that HEDIS tracks in a yearly report card that shows a complete view of a health plan’s performance. These report cards are often published by national magazines and newspapers.

View the State of Health Care Quality Report

If you’re interested in knowing more about the measures, you can:

• Read more through the NCQA website
• View the guide to HEDIS measurements

To help us provide you with quality care, we developed a program to make sure we are always improving. To receive a copy of the Quality Improvement Program Description Overview, call the number on the back of your member ID card.