Understanding virtual care

We know you can get sick or hurt without warning. If you can’t see your primary care physician in person, access care from a board-certified doctor with a virtual care visit.

Get quality care without leaving your home

Virtual visits, also known as telehealth or telemedicine visits, offer you 24/7 video or phone access to doctors. Some doctors, depending on your need, may be able to prescribe medicine.

Virtual care is available for help with a variety of nonemergency conditions, such as:

  • Allergies
  • Depression and anxiety
  • Diarrhea
  • Insect bites
  • Sore throat, cold, and/or flu

With a virtual visit, there is:

  • No need to travel
  • No need to wait in a waiting room
  • No need to call ahead for an appointment

Most of the time with a virtual visit, you can connect with a doctor within a few minutes.

When virtual care is not appropriate

You should go to an emergency room (ER) immediately or call 911 if you have:

  • A severe fall
  • Chest pain
  • Difficulty breathing
  • Open wound(s)
  • Severe conditions (e.g., headache, stomach pain, etc.)
  • Trauma

Learn more about getting the right care at the right time in the right place

Humana Healthy Horizons® offers virtual care coverage to its members. Available virtual care services depend on where you live.

Learn more about virtual care options in Florida

Learn more about virtual care options in Kentucky

Learn more about virtual care options in South Carolina

Learn more about virtual care options in Ohio