Understanding virtual care
We know you can get sick or hurt without warning. If you can’t see your primary care physician in person, access care from a board-certified doctor with a virtual care visit.
Get quality care without leaving your home
Virtual visits, also known as telehealth or telemedicine visits, offer you 24/7 video or phone access to doctors. Some doctors, depending on your need, may be able to prescribe medicine.
Virtual care is available for help with a variety of nonemergency conditions, such as:
- Depression and anxiety
- Insect bites
- Sore throat, cold, and/or flu
With a virtual visit, there is:
- No need to travel
- No need to wait in a waiting room
- No need to call ahead for an appointment
Most of the time with a virtual visit, you can connect with a doctor within a few minutes.
When virtual care is not appropriate
You should go to an emergency room (ER) immediately or call 911 if you have:
- A severe fall
- Chest pain
- Difficulty breathing
- Open wound(s)
- Severe conditions (e.g., headache, stomach pain, etc.)
Humana Healthy Horizons® offers virtual care coverage to its members. Available virtual care services depend on where you live.