Measuring our performance
Learn how we measure our performance. We want to make sure we give you the care and services you need to manage your health.
Learn how we measure our performance. We want to make sure we give you the care and services you need to manage your health.
Learn about the tools we use to measure our performance so we make sure you have the care you need. Check out how we’re doing in our annual reports.
We use a tool called HEDIS® (Healthcare Effectiveness Data and Information Set) to track the performance of your Florida Medicaid plan. More than 90 percent of health plans in America use this tool. Having this large amount of data makes comparing plans easier. Officials check this data using a process created by the National Committee for Quality Assurance (NCQA).
To make sure we give our members the care they need, we measure the performance of many important health issues, including:
These measurements:
You can see for yourself how we score each year. We want you to feel confident that you have made the right choice in your plan. Members can view the data that HEDIS tracks in a yearly report card that shows a complete view of a health plan’s performance. These report cards are often published by national magazines and newspapers.
If you’re interested in knowing more about the measures, you can read more , opens new window.
View the , opens new window
We review our in-network physicians each year to make sure they’re:
We encourage our members to let us know about their experience(s) with their physicians. We use member feedback during these annual physician reviews.
Learn more about how to submit feedback about your physician(s)
To help us provide you with quality care, we developed a program to make sure we are always improving. To receive a copy of the Quality Improvement Program Description Overview, write to:
Humana Quality Operations Compliance and Accreditation Department-QI Progress Report
321 W Main St., WFP 20
Louisville, KY 40202