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Go365 for Humana Healthy Horizons

Go365 for Humana Healthy Horizons™ is a wellness program that offers you the opportunity to earn rewards for taking healthy actions.

Mom and daughter stretching together on an exercise mat.

Participate in healthy activities and earn rewards

All Humana Healthy Horizons™ in Florida members can participate in Go365 for Humana Healthy Horizons, PDF opens new window. Completing eligible healthy activities and earning rewards through our Go365® wellness program is easy.

To earn rewards, you must:

  • Download the Go365 for Humana Healthy Horizons App from iTunes/Apple Shop or Google Play on a mobile device
  • Create an account to access and engage in the program
    • Members who are 18 and older can register to create a Go365 account
    • Parents or guardians of members under age 18 can create an account on behalf of the minor
    • You must have your/the member’s Medicaid Member ID

    For members between the ages of 12 and 17, we must get verbal consent from a parent/guardian.

    If you have a MyHumana account, opens new window, you can use the same login information to access Go365, after you download the app.

    For each eligible Go365 activity completed, you can earn rewards and then redeem the rewards for gift cards in the Go365 in-app mall. Rewards earned through Go365 have no cash value and must be earned and redeemed prior to the reward expiration date.

    Call Go365 at 1-888-225-4669 (TTY: 711) to learn more.

    You can qualify to earn rewards by enrolling in Go365 for Humana Healthy Horizons and then completing one or more healthy activities:

Health Risk Assessment (HRA)

Available to new members

You have 4 options to complete your HRA

Program/Interventions Reward Criteria Reward Amount
  • Complete and send the HRA back to us in the envelope you got in your welcome kit
  • Call us at 855-351-7877 (TTY: 711),
  • Download the Go365 for Humana Healthy Horizons app and complete the HRA
  • Create a MyHumana account and complete and submit the HRA online
  • $20 in rewards if completed within 90 days of plan enrollment
  • $10 in rewards if completed after 90 days

Reward available once per enrollment

Adult annual wellness visit with PCP

Available to members ages 18 and older

Program/Interventions Reward Criteria Reward Amount Complete a wellness visit with your PCP

$20 in reward

Reward available once per year

COVID-19 Vaccination

Reward available to members ages 12 and older

You must get two doses of the Moderna or Pfizer vaccine or one dose of the Johnson & Johnson vaccine to be fully vaccinated against COVID-19 and qualify for the reward

Program/Interventions Reward Criteria Reward Amount You must:
  • Get a complete COVID-19 vaccination and
  • Upload proof of vaccination to us via the Go365 for Humana Healthy Horizons app

Learn more about this activity and reward , PDF opens new window
$20 in rewards

Moms First Prenatal Postpartum Program1

Available to members ages 13 and older

To enroll: Call: 800-322-2758 ext. 1500290

Program/Interventions Reward Criteria Reward Amount Enrollment in Moms First Prenatal Postpartum Program Enroll in our Moms First Prenatal Postpartum Program 10 in rewards Prenatal visit Complete a prenatal visit with your OB-GYN within 60 days of delivery $20 in rewards Postpartum visit Complete a postpartum visit with your OB-GYN within 60 days of delivery $20 in rewards

Weight Management Program

Available to members ages 12 and older

To enroll:

Call: 855-330-8053 (TTY: 711) │ Fax: 855-324-7685 │ Email: EXD_CoachMailbox@humana.com

Program/Interventions Reward Criteria Reward Amount Enroll and complete initial well-being check-up with primary care provider (PCP) Submit the completed/signed medical clearance form that we send you $10 in rewards Coaching sessions and final check-up with PCP Complete 6 coaching sessions and final well-being check-up with your PCP within 6 months2 $20 in rewards

Tobacco Cessation Program

To enroll:

Call: 855-330-8053 (TTY: 711) │ Fax: 855-324-7685 │ Email: EXD_CoachMailbox@humana.com

Program/Interventions Reward Criteria Reward Amount Coaching sessions Complete 2 coaching sessions by phone within 45 days of enrolling in the program $25 in rewards Coaching sessions Complete 6 additional coaching sessions (a total of 8) within 7 months3 $25 in rewards

Substance Abuse Program

Members ages 18 and older can participate in one or both of the below opportunities

To enroll: Call 800-229-9880 (TTY: 711)

Program/Interventions Reward Criteria Reward Amount Coaching sessions Complete 6 coaching sessions within 3 months $20 in rewards Outpatient program Participate actively in an outpatient program for 28–30 days $20 in rewards

Well-child visit program

Available to members ages 0–17

Program/Interventions Reward Criteria Reward Amount New members Complete an annual wellness visit with your pediatrician or PCP

$20 in rewards

Reward available once per year

Note: If you do not have a mobile phone, call Safelink Health Solutions® at 877-631-2550 to learn how you can get a smartphone at no cost to you.

Program Disclaimer

1Prenatal visit with OB/GYN must occur during the first trimester or within 42 days of enrolling with the plan. Postpartum visit with OB/GYN much occur within 60 days after delivery.
2The intention is for the Weight Management Program to be completed in six (6) months but will allow up to 12 months to complete six (6) sessions giving the member an opportunity to make up for missed coaching sessions.
3The intention is for Tobacco Cessation Program to be completed in seven (7) months but will allow up to 12 months to complete eight (8) sessions giving the member an opportunity to make up for missed coaching sessions.

Rewards have no cash value. The monetary amounts listed above are reward values, not actual dollars. For some rewards, your doctor has to tell us that you completed the healthy activity. Once we get this information from your doctor, you will see in the app the option to redeem the reward. For any reward you qualify to earn during the 2021 plan year, we must get confirmation from your doctor by no later than March 15, 2022.

Go365 for Humana Healthy Horizons is available to all enrollees who meet the requirements of the program. Rewards are not used to direct the enrollee to select a certain provider. Rewards may take 90 to 180 days or greater to receive. Rewards are non-transferrable to other Managed Care Plans or other programs. Enrollees will lose access to the Go365® App to the earned incentives and rewards if they voluntarily dis-enroll from the Humana Healthy Horizons or lose Medicaid eligibility for more than one-hundred eighty (180) days. At the end of plan year (December 31), enrollees with continuous enrollment will have 90 days to redeem their rewards.

Incentives and rewards cannot be used for gambling, alcohol, tobacco or drugs (except for over-the-counter prescriptions). Incentives and rewards cannot be used for gambling, alcohol, tobacco or drugs (except for over-the-counter prescriptions). Rewards may be limited to once per year, per activity. See activity description for details.

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