Medicaid health and wellness

Learn how we can help you #StartwithHealthy every step of the way.

A family in bathing suits and towels sits on a park bench.

Find wellness resources

Humana Florida Medicaid wants to help you reach your best health. We’re more than just a healthcare company—we care about your whole health journey.

Prevention and care library

Find health and wellness resources, articles and tips. Browse Humana’s prevention and care library for information on flu prevention, diet and nutrition, men’s and women’s health, and much more.

Cold and flu

Diet and nutrition

Men’s health

Women’s health

Telehealth, PDF opens new window

Answers to questions about telehealth, PDF opens new window

Browse all articles

Wellness programs for members

Whether you are trying to improve your quality of life, have a healthy pregnancy, or find mental health resources, we have a program that will fit your unique needs. We include information about our available programs below. To learn about the programs available to you, view your member handbook, PDF opens new window. You also can call a Humana Customer Care representative at the telephone number listed on the back of your Member ID card, or your primary care provider (PCP), to learn more.

Quality enhancement programs

We offer many programs to help you improve your quality of life.

  • SafeLink mobile phone: Stay in touch with family, friends, and doctors with a free smartphone from Humana and SafeLink Wireless. Download SafeLink mobile phone flyer (English and Spanish) 719 KB, PDF opens new window

  • Domestic violence program: Your doctor should check for signs of domestic violence at your yearly visit. You also can get educational information from your doctor.
  • Pregnancy prevention program: We can refer you to community pregnancy prevention programs that are open to you. You can access these prevention programs no matter your age, gender, pregnancy status, or parental consent.
  • Prenatal/postpartum program: We offer women access to a program before, during, and after pregnancy. A care manager will help you through your pregnancy and give you learning materials. The program also provides incentives, or ways to keep you on track, for completing healthy activities. After your baby is born, your care manager and/or your PCP will give you information about family planning.
  • Children’s program: Humana Medicaid Medical Plan can refer you to children’s programs in your local area that help prevent health problems and give early healthcare services to families with children age 0 – 5 years old. We also work with your PCP to help you keep your child/children healthy.
  • Fall Risk Prevention: We have a fall risk prevention process that involves screening, assessment, and care planning. A care manager will handle this process with you and provide education on fall prevention and appropriate service referrals.
  • New Medical Treatment: Sometimes new treatments work very well, and sometimes new treatments do not work well. Some new treatments even can have bad side effects. We track new medical research, which is how we decide when to add new benefits to your health plan. If you think a new medical technology or treatment may help you, call your PCP. Your PCP will work with us to see if the treatment will help you and if we will cover it.
  • Complex Case Management: Medicaid members may be eligible to get Complex Care Management services if they have experienced multiple hospitalizations or have complex medical needs that require frequent and ongoing assistance. Humana nurses specially trained in care management provide these types of services to Humana Medicaid members. A team of physicians, social workers, and community service partners are on hand to help make sure your needs are met and all efforts are made to improve and optimize your overall health and well-being. The care management program is optional.
  • Behavioral health services: For behavioral health services, please call the behavioral healthcare provider in your area. Behavioral health services are available to you without a referral from your PCP. The behavioral healthcare provider in your area can give you a list of common problems with behavior and talk to you about how to recognize behavioral health problems. You can find a behavioral health provider based on where you live. If you are having an emergency, go to the nearest hospital or emergency room (ER).

Contact us

Healthy Behaviors Program

We know living and aging well are important to everyone’s overall health. Our Healthy Behaviors Program rewards our members for taking steps toward being and staying healthy, such as:

  • Completing all prenatal and postpartum visits with an OB/GYN
  • Taking your child for a yearly well visit

Moms First Prenatal Postpartum Program, PDF opens new window – Enroll in our Moms First Prenatal Postpartum Program and complete all prenatal and postpartum visits with an OB/GYN. To enroll, call us at 1-800-322-2758, ext. 1500290.

Children Well-Visit Program – Open to members overdue for a well visit, who we also contact and educate. We will enroll members who qualify into the program. Children enrolled in program must have three well visits before they are 18 months old, and then a pediatric well-visit each year from the time they turn 2 until they turn 21.

Family Fit Program – Open to members 18 years old and older. Once enrolled, you must have an initial well-being check-up with your PCP, complete six weight-loss coaching sessions (one coaching session/phone call per month) over a six-month period, and have a biometric screening with your PCP at the end of the six-month period. To enroll, call us at 1-855-330-8053.

Smoking Cessation Program – Open to all members 18 years and older. Once enrolled, you must have three months of coaching sessions to help you stop smoking, and then an additional three months of coaching sessions (for a total of six months of coaching sessions) to help you stop smoking. To enroll, call us at 1-844-265-7590.

Smoking Cessation Program with Pharmacological Therapy – Open to all members 18 years and older. Once enrolled, you must have three months of coaching sessions to help you stop smoking. To enroll, call us at 1-844-265-7590.

Substance Abuse Program – Open to members 18 years and older. Once enrolled in our Substance Abuse Program, you will work with a Care Manager and complete therapy sessions with a therapist and/or meet with a psychiatrist (if applicable) to reach 90 days of sobriety and then to reach 180 days of sobriety. To enroll, call us at 1-844-265-7590.

Health Risk Assessment (HRA) – Open to all members who meet specific criteria. You can complete your HRA by filling out the HRA and sending it back to us in the envelope you got in your New Member Welcome Kit, or calling us at 1-855-251-7877, or registering for a MyHumana account and submitting the HRA online.

You can learn more about the performance of our Healthy Behaviors Program here: https://www.humana.com/medicaid/florida-medicaid/medicaid-extras/healthy-behaviors

Mental health services

Your mental health is as important to us as your physical health. Call a mental healthcare professional in your area to get mental healthcare services as well as information about recognizing the signs of a mental health condition.

Treatments for mental health conditions include, but are not limited to, access to the following services:

  • Alcohol and/or other drug treatment program
  • Assessment, evaluation, and treatment planning services
  • Crisis intervention services
  • Individual, family, and/or group therapy
  • Inpatient treatment services
  • Outpatient treatment services
  • Psychosocial rehabilitation services

Family planning services

With the Humana Medicaid Medical Plan, you can get family-planning services from your current doctor or from any doctor that offers family-planning services. You do not need to get approval ahead of time. For more information, contact the Humana Medicaid Medical Plan Customer Care department.

Contact us

If you have questions about any of these health and wellness programs, find the number you need to get help and support.

Contact us

Looking for help?

Contact Us

If you have questions, find the number you need to get help and support.

Find a doctor

Find a doctor, hospital or pharmacy.

Documents & forms

Find the documents and forms you need, including your member handbook.