News and alerts
Welcome to Humana. We aim to make your healthcare experience easier and more personalized. That means we do what’s right for our members. Find key resources that will help you get started on your healthcare journey.
Humana Dual Fully Integrated (HMO D-SNP) in Illinois
MyHumana
MyHumana is our secure member portal. After you create an account, you have 24/7 access to your personal information, and you can:
- Check the status of your claims
- Choose if you want us to send you information via email or in the mail
- Find in-network doctors, hospitals, pharmacies, and urgent care centers
- View your coverage and benefits details
Go365 by Humana
You can use your MyHumana account information to access your Go365® by Humana account. For many members, Go365 by Humana makes it fun and easier to reach health goals and thrive. Earn rewards when you complete healthy activities.
News and alerts
We want to keep you up to date with news and alerts on the issues that matter most to you and your health. On our news and alerts page, you can find:
- On the Horizon: Our member newsletter is packed with valuable information to help you stay in your best health.
- Community events: Learn about our partnerships with community organizations to host virtual health-related webinars, and register to attend events.
Transportation
Free transportation is available for members who need to fill a prescription or get medical supplies, equipment, or other pharmacy-related items after a doctor’s visit. To set up this type of transportation, call Customer Care at 800-787-3311 (TTY: 711), Monday – Friday, 8 a.m. – 8 p.m., Central time.
Your plan also covers non-emergency medical transportation. If you need a ride to a healthcare appointment that is not an emergency, call 855-253-6867 (TTY: 711), Monday – Friday 8 a.m. – 8 p.m. Central time.
For emergency transportation, call 911.
Community navigator
If you need help finding resources in your community, the Humana Community Navigator is here for you. Use your zip code to find resources near you, such as utility services, housing support, transportation programs, and more!
Looking for help?
Contact us
If you have questions, find the number you need to get help and support.
Find care
Find a doctor, hospital, or pharmacy.
Find important documents and forms
Find Helpful documents and forms related to your health care plan.