Value-added benefits

With a smartphone, you have easy access to health-related information and can stay connected to your care team and health plan. Any member who qualifies for the Federal Lifeline program, will be eligible to receive a free cell phone with monthly talk minutes, text, and data.

You can opt into this benefit by contacting Assurance by phone at 888-321-5880 or you can visit, https://www.assurancewireless.com/ 

Member must participate in some sort of Workforce program in order to be eligible.

For additional information, or to learn more about the reimbursement for childcare expenses, call 877-856-5702 (TTY: 711), Monday – Friday, 7 a.m. – 8 p.m., Eastern time. Please have your Member ID card (or Member ID number) at the time of your call.

To qualify for the reimbursement of up to $50 per quarter, up to four quarters per year, for childcare expenses, you must:

• Have a childcare provider
• Participate in some type of workforce program in order to be eligible

1 additional dental cleaning annually for members 21 and older

You may schedule 2 adult dental cleanings per calendar year with an in-network dental provider.

To find a dental provider:

Use our online Find a Doctor service at Humana.com/FindADoctor to identify and locate dentists near you

• • Search for General Dentistry Oral Surgery (listed as Oral and Maxillofacial surgery)
  • Select All Dental Networks as Coverage Type
  • Select OH Medicaid Dental Network as Network
  • Do not use the dental search
• Access information through the MyHumana app (if you signed up for an account)

For additional information, or to learn more about the reimbursement for childcare expenses, call 877-856-5702 (TTY: 711), Monday – Friday, 7 a.m. – 8 p.m., Eastern time. Please have your Member ID card (or Member ID number) at the time of your call.

All

Up to 2 pre-cooked home-delivered meals per day for 10 weeks for pregnant members who are high risk. Care Manager approval required

To enroll in the HumanaBeginnings care management program, call 877-856-5702 (TTY: 711), Monday – Friday, 7 a.m. – 8 p.m., Eastern time.

All

Asthmatic members in our Care/Disease Management programs can receive an allowance of up to $200 per year to alleviate the cost of services such as allergen free bedding, carpet cleaning and/or an air purifier.

Call your Care Manager or Member Services at 877-856-5702 (TTY: 711), Monday – Friday, 7 a.m. – 8 p.m., Eastern time.

16+

An online program with tools to help students pass the GED test.

Program features include:

• Access to guidance and study materials
• One-on-one bilingual advisor
• Online help (to provide students the greatest flexibility for participation)
• Test pass guarantee (our members can take the GED multiple times until they pass it)
• Unlimited use of practice tests Note: Members 16-18 years must provide

Note:

Members 16-18 years must provide additional documentation. Underage test takers must enroll in the state’s official Adult Education Program and take free classes until they are ready to sit for the exam. They will need documentation from the school system that they have officially withdrawn.

1 employment physical per year

Sign up for GEDWorks at GED.com/Humana. For more information, call GEDWorks at 877-392-6433 (TTY: 711), Monday – Friday, 9 a.m. – 6 p.m., Eastern time.

All

Available childcare, counseling/caregiving, and legal and financial support includes:

Childcare support

Support to identify childcare options, including:

• Childcare centers
• Family daycare homes
• Nanny agencies
• Babysitting services search tools
• Backup/on-demand child care

Support to identify special needs support options, including:

• Support groups
• Advocates
• Childcare for children with special needs
• Socialization groups
• Special needs services (for example, Applied Behavioral Analysis Therapy)

Counseling and caregiving support

Behavioral health counseling and support, including:

• Up to 3 sessions per calendar year for caregivers of a member with coverage through Humana Healthy Horizons in Ohio

Legal and financial support

Legal and financial support, including:

• Do-it-yourself document preparation (for example, wills and living wills)
• Free 30-minute consultations with attorneys, mediators, certified public accountants, and financial professionals (depending on type of consultation member needs, such as for budget preparation, etc.)
• After the free, 30-minute consultation, members get a 25% discount on additional legal services.

To access available childcare, counseling/caregiving, and legal and financial support from the Caregiver Assistance Program:

• Visit login.lifeworks.com. When prompted, enter HumanaOhio as your username and support as your password.

For more information, call TELUS Health at 844-664-0541, 24 hours a day, 7 days a week, Eastern time. Please have your member ID card (or member ID number) at the time you call.

For the reimbursement of up to $50 per quarter, up to 4 quarters per year, for childcare expenses, you must call 877-856-5702 (TTY: 711), Monday – Friday, 7 a.m. – 8 p.m., Eastern time and have the following qualifications"

• Have a childcare provider
• Participate in some type of workforce program
• Authorization is required.

18+

Up to $500 per member per year to assist with the following housing expenses:

• Apartment rent or mortgage payment (late payment notice required)
• Payment for electric, water or gas bills (late payment notice required)
• Trailer Park and lot rent, if this is your permanent residence (late payment notice required)
• Moving expenses via licensed moving company when transitioning from a public housing authority

Plan approval required.

• Member must not live in a residential facility or nursing facility. 
• Funds will not be paid directly to the member.
• If the bill is in the spouse’s name, a marriage certificate may be submitted as proof.

Call your care manager or Member Services at 877-856-5702 (TTY: 711), Monday – Friday, 7 a.m. – 8 p.m., Eastern time

Pregnant female members

Pregnant members must:

• Enroll in the HumanaBeginnings® care management program
• Get a comprehensive assessment
• Complete 1 additional follow-up call

Pregnant members who meet each of the above eligibility criteria will receive 1 convertible car seat or portable crib per pregnancy and per baby (for example, if you have twins, you are eligible for 2 portable cribs).

Member must be enrolled in the HumanaBeginnings care management program to qualify for the benefit.

To enroll in the HumanaBeginnings care management program, call 877-856-5702 (TTY: 711), Monday – Friday, 7 a.m. – 8 p.m., Eastern time.

To request the benefit for the portable crib (available only after you meet all eligibility criteria), call:

• Your HumanaBeginnings care manager (if you have one), or
• Member Services at 877-856-5702 (TTY: 711), Monday – Friday, 7 a.m. – 8 p.m., Eastern time. 

Humana Healthy Horizons will not fulfill the benefit until:

• You meet all the eligibility criteria
• You request the portable crib

14 refrigerated home-delivered meals following discharge from an inpatient or residential facility. Limit of 4 discharges per year.

If you have been discharged from an inpatient or residential facility and Mom’s Meals on behalf of Humana Healthy Horizons in Ohio has not called you:

• Call Member Services at 877-856-5702 (TTY: 711), Monday – Friday, 7 a.m. – 8 p.m., Eastern time within 30 days of the discharge date to request the post-discharge meals benefit

All

Up to 15 round trips (or 30 one-way) up to 30 miles for non-medical transportation per year to locations such as social support groups, wellness classes, SNAP appointments, and food banks. This benefit also offers transportation to locations providing social benefits and community integration for members such as community and neighborhood centers, parks, recreation areas, and churches.

Transportation provided by Access2Care. Please call Access2Care within 48 hours of needing a ride, if you think you need access to:

• A car or wheelchair
• Nonmedical transportation
• Transportation for urgent healthcare needs may be arranged with less than 48 hours of notice. 

To set up transportation:

• Call Access2Care at 855-739-5986 (TTY: 866-288-3133), Monday – Saturday, 8 a.m. – 6 p.m., Eastern time. 

To cancel a ride, please call at least 24 hours in advance

All

Up to 15 round trips (or 30 one-way) up to 30 miles per calendar year Trips Include:

A. Doctor, Dental, and Vision appointments

B. Transportation for members enrolled in Case Management Program for qualifying conditions:

• BH/SUD - Must be actively engaged in following courses of treatment:
  • Outpatient and residential BH services
  • Intensive outpatient treatment (IOP)
• Parents to visit their child in the NICU and parents to visit their child in a residential or inpatient BH facility (inquire your care manager if you require more than 15 round trips)

C. Unlimited transportation for members living with Chronic Conditions requiring in-person treatment. Qualifying treatments and locations include:

• Dialysis
• Radiation chemotherapy
• Diabetes management
• Hospital discharge
• Urgent care
• Organ transplant
• Wound care
• Prenatal trips
• Postpartum trips up to 12 months to doctors appointments

Transportation provided by Access2Care. Please call Access2Care within 48 hours of needing a ride, if you think you need access to:

• A car or wheelchair
• Nonmedical transportation Transportation for urgent healthcare needs may be arranged with less than 48 hours of notice.

To set up transportation:

• Call Access2Care at 855-739-5986 (TTY: 866-288-3133), Monday – Saturday, 8 a.m. – 6 p.m., Eastern time.

To cancel a ride, please call at least 24 hours in advance

21-59

• 1 eye exam per year
• Up to $200 allowance for 1 set of glasses (frames and lenses) or contacts during the plan year 

Members are responsible for any cost more than the $200 allowance.

To find an in-network vision services provider:

• Use our online Find a Doctor service at Humana.com/FindADoctor

− Under Specialty, search under Medical type.

• Refer to our Provider Directory (available online or via mail upon request).
• Call Member Services at 877-856-5702 (TTY: 711), Monday – Friday, 7 a.m. – 8 p.m., Eastern time.

12+

Tobacco and Vaping Cessation Coaching is for members 12 and older. The program is designed as a 6-month engagement for a total of 8 coaching calls, but members have 12 months to complete the program if needed.

The Tobacco and Vaping Cessation Coaching program offers support for both over the counter and prescription nicotine replacement therapy.

To enroll, call 800-955-0783 (TTY: 711). When prompted, select option 1.

12+

Weight Management Coaching delivers weight management intervention for members 12 and older. Upon receiving physician clearance, the member can complete 6 Weight Management Coaching sessions with a wellness coach; about 1 call per month for a period of 6 months.

To enroll, call 800-955-0783 (TTY: 711). When prompted, select option 2.