Documents and forms for Humana Healthy Horizons in Ohio members
Find the documents and forms you need to get the most from your health plan.
Key plan documents
Welcome Kit
All new members get a Quick Start Guide in the mail. You also can view it below. Your Quick Start Guide includes the information you need at the start of your enrollment in Humana Healthy Horizons® in Ohio.
Adobe Reader is needed to view PDFs.
Health Risk Assessment (HRA)
The HRA is a set of health questions for you to answer. Your answers will help us make sure you get the care you need. Your Quick Start Guide includes an HRA and a postage-paid envelope in which to return it. You also can download an HRA below.
Earn $25 in rewards through Go365 for Humana Healthy Horizons® if you complete your HRA during the first 90 days of enrollment in Humana Healthy Horizons in Ohio. This reward is available to all members.
Member Handbook
Have questions about your plan, benefits, and covered services? Check out your Member Handbook. Your handbook also has information about our medical necessity criteria. To request we send you a handbook or a copy of this criteria, call 877-856-5702 (TTY: 711), Monday – Friday, from 7 a.m. – 8 p.m., Eastern time.
If you need to change your address
To make sure you don’t lose your Medicaid coverage, be sure to keep your information current with the Ohio Department of Medicaid (ODM). If you need to change your address:
- Call the Ohio Medicaid Consumer Hotline at 800-324-8680, Monday – Friday, 7 a.m. – 8 p.m., and Saturday, 8 a.m. – 5 p.m.
- Contact a case worker through your local department of job and family services
- Use your Ohio Benefits Self-Service account, if you have one, to report the change through the online portal
Get a free phone
Through the federal Safelink program, you can get a free phone and talk time to use every month.
Provider directories
Refer to the provider directory in the region where you live to find information about in-network providers, specialists, healthcare facilities, and more. You also can use our
Region 1 – West
Adams, Allen, Auglaize, Brown, Butler, Champaign, Clark, Clermont, Clinton, Crawford, Darke, Defiance, Fulton, Greene, Hamilton, Hancock, Hardin, Henry, Highland, Logan, Lucas, Marion, Mercer, Miami, Montgomery, Ottawa, Paulding, Preble, Putnam, Sandusky, Seneca, Shelby, Van Wert, Warren, Williams, Wood, Wyandot
Provider Directory – English and Spanish (OH county: Hamilton) – Behavioral health (Part 1 of 2), PDF Provider Directory – English and Spanish (OH county: Hamilton) – Behavioral health (Part 2 of 2), PDF Provider Directory – English and Spanish (OH county: Hamilton) – Specialists , PDF Provider Directory – English and Spanish (OH county: Hamilton) – Hospitals, Urgent Care Centers, Primary Care Providers, Other Health Care Providers, Durable Medical Equipment, Lab Services, Dental Services, and Vision Providers , PDF Provider Directory – English and Spanish (OH counties: Champaign, Darke, Logan, Miami, Preble, and Shelby), PDF Provider Directory – English and Spanish (OH counties: Clark and Greene), PDF Provider Directory – English and Spanish (IN counties: Delaware, Fayette, Henry, Randolph, Union, and Wayne), PDF Provider Directory – English and Spanish (OH county: Montgomery) – Hospitals, Urgent Care Centers, Primary Care Providers, and Other Health Care Providers, PDF Provider Directory – English and Spanish (OH county: Montgomery) – Behavioral Health Providers, PDF Provider Directory – English and Spanish (OH county: Montgomery) – Specialists (Part 1 of 2), PDF Provider Directory – English and Spanish (OH county: Montgomery) – Specialists (Part 2 of 2), PDF Provider Directory – English and Spanish (OH counties: Auglaize, Defiance, Fulton, Henry, Mercer, Ottowa, Paulding, Sandusky, Seneca, Van Wert, Williams, and Wood) , PDF Provider Directory – English and Spanish (OH counties: Allen, Crawford, Hancock, Hardin, Marion, Putnam, and Wyandot) , PDF Provider Directory – English and Spanish (IN counties: Adams, Allen, Blackford, De Kalb, Jay, Lagrange, Noble, Steuben, Wells, and Whitley. MI counties: Hillsdale, Jackson, Lenawee, Monroe, Washtenaw, and Wayne), PDF Provider Directory – English and Spanish (OH county: Lucas) – Hospitals, Urgent Care Centers, Primary Care Providers, Durable Medical Equipment, Lab Services, Dental Services, Vision Providers, and Behavioral Health, PDF Provider Directory – English and Spanish (OH county: Lucas) – Other Healthcare Providers and Specialists, PDF Provider Directory – English and Spanish (OH counties: Adams, Brown, Clermont, Clinton, and Highland) , PDF Provider Directory – English and Spanish (IN counties: Dearborn, Franklin, and Ohio. KY counties: Boone, Bracken, Campbell, Kenton, Lewis, Mason, and Pendleton), PDF Provider Directory – English and Spanish (OH counties: Butler and Warren) – Hospitals, Urgent Care Centers, Primary Care Providers, Other Health Care Providers, Durable Medical Equipment, Lab Services, Dental Services, and Vision Providers, PDF Provider Directory – English and Spanish (OH counties: Butler and Warren) – Behavioral Health and Specialists (Part 1 of 2), PDF Provider Directory – English and Spanish (OH counties: Butler and Warren) – Specialists (Part 2 of 2), PDF
Region 2 – Northeast
Ashland, Ashtabula, Carroll, Columbiana, Coshocton, Cuyahoga, Erie, Holmes, Geauga, Harrison, Huron, Jefferson, Knox, Lake, Lorain, Mahoning, Medina, Portage, Richland, Stark, Summit, Trumbull, Tuscarawas, Wayne
Provider Directory – English and Spanish (OH counties: Medina, and Portage) , PDF Provider Directory – English and Spanish (OH county: Lake) , PDF Provider Directory – English and Spanish (OH counties: Geauga and Lorain) , PDF Provider Directory – English and Spanish (OH county: Cuyahoga) – Specialists (Part 1 of 3), PDF Provider Directory – English and Spanish (OH county: Cuyahoga) – Specialists (Part 2 of 3), PDF Provider Directory – English and Spanish (OH county: Cuyahoga) – Specialists (Part 3 of 3), PDF Provider Directory – English and Spanish (OH county: Cuyahoga) – Other healthcare providers, PDF Provider Directory – English and Spanish (OH county: Cuyahoga) – Behavioral Health (Part 1 of 2), PDF Provider Directory – English and Spanish (OH county: Cuyahoga) – Behavioral Health (Part 2 of 2), PDF Provider Directory – English and Spanish (OH county: Cuyahoga) – Hospitals, Urgent Care Centers, Primary Care Providers, Durable Medical Equipment, Lab Services, Dental Services, and Vision Providers, PDF Provider Directory – English and Spanish (OH county: Summit) – Behavioral Health, PDF Provider Directory – English and Spanish (OH county: Summit) – Specialists, PDF Provider Directory – English and Spanish (OH county: Summit) – Hospitals, Urgent Care Centers, Primary Care Providers, Other Health Care Providers, Durable Medical Equipment, Dental Services, and Vision Providers, PDF Provider Directory – English and Spanish (OH county: Summit) – Behavioral Health and Specialists, PDF Provider Directory – English and Spanish (OH counties: Ashtabula, Columbiana, Harrison, and Jefferson), PDF Provider Directory – English and Spanish (OH counties: Carroll and Trumbull), PDF Provider Directory – English and Spanish (PA counties: Beaver, Butler, Crawford, Erie, Lawrence, Mercer, Venango, and Washington), PDF Provider Directory – English and Spanish (OH county: Mahoning), PDF Provider Directory – English and Spanish (PA county: Allegheny. WV counties: Brooke and Hancock , PDF Provider Directory – English and Spanish (OH counties: Ashland, Coshocton, Erie, Holmes, Huron, Knox, Richland, and Wayne) – Hospitals, Urgent Care Centers, Primary Care Providers, Durable Medical Equipment, Lab Services, Dental Services and Vision Providers, PDF Provider Directory – English and Spanish (OH counties: Ashland, Coshocton, Erie, Holmes, Huron, Knox, Richland, and Wayne) – Behavioral Health, PDF Provider Directory – English and Spanish (OH counties: Ashland, Coshocton, Erie, Holmes, Huron, Knox, Richland, and Wayne) – Specialists and Other Health Care Providers, PDF Provider Directory – English and Spanish (OH counties: Stark and Tuscarawas) , PDF
Region 3 – Central/Southeast
Athens, Belmont, Delaware, Fairfield, Fayette, Franklin, Gallia, Guernsey, Hocking, Jackson, Lawrence, Licking, Madison, Meigs, Monroe, Morgan, Morrow, Muskingum, Noble, Perry, Pickaway, Pike, Ross, Scioto, Union, Vinton, Washington
Provider Directory – English and Spanish (OH counties: Fayette, Hocking, Licking, Madison, Morrow, Perry, and Pickaway), PDF Provider Directory – English and Spanish (OH counties: Delaware, Fairfield, and Union), PDF Provider Directory – English and Spanish (OH county: Franklin) – Hospitals, Urgent Care Centers, Primary Care Providers, Durable Medical Equipment, Lab Services, Dental Services, and Vision Providers, PDF Provider Directory – English and Spanish (OH county: Franklin) – Other Health Care Providers, PDF Provider Directory – English and Spanish (OH county: Franklin) – Hospitals, Urgent Care Centers, Primary Care Providers, Other Health Care Providers, Durable, Lab Services, Dental Services, and Vision Providers , PDF Provider Directory – English and Spanish (OH county: Franklin) – Behavioral Health Providers (Part 1 of 2) , PDF Provider Directory – English and Spanish (OH county: Franklin) – Behavioral Health Providers (Part 2 of 2) , PDF Provider Directory – English and Spanish (OH county: Franklin) – Specialists (Part 1 of 4) and Behavioral Health, PDF Provider Directory – English and Spanish (OH county: Franklin) – Specialists (Part 2 of 4) and Behavioral Health, PDF Provider Directory – English and Spanish (OH county: Franklin) – Specialists (Part 3 of 4) , PDF Provider Directory – English and Spanish (OH county: Franklin) – Specialists (Part 4 of 4) , PDF Provider Directory – English and Spanish (OH counties: Athens, Belmont, Guernsey, Meigs, Monroe, Morgan, Muskingum, Noble, and Washington), PDF Provider Directory – English and Spanish (OH counties: Gallia, Pike, Scioto, and Vinton) , PDF Provider Directory – English and Spanish (OH counties: Jackson, Lawrence, and Ross) , PDF Provider Directory – English and Spanish (KY counties: Boyd, Carter, Greenup, and Lewis. WV counties: Cabell, Jackson, Lincoln, Marshall, Mason, Ohio, Pleasants, Putnam, Ritchie, Tyler, Wayne, Wetzel, Wirt, and Wood), PDF
Pharmacy information
Preferred Drug List
The Ohio Department of Medicaid (ODM) Unified Preferred Drug List (PDL) is a list of drugs and medicines covered for Ohio residents who receive Medicaid benefits. Gainwell Technologies administers pharmacy benefits for all Ohio Medicaid recipients. Your provider can prescribe you drugs and medicines on this list if needed. If your provider wants to prescribe you medicine that requires prior authorization, he or she will send Gainwell Technologies a prior authorization request.
Grievances and appeals forms
We want you to be happy with the care you get. We hope you get the best care possible.
If you are not happy with any part of your healthcare plan, Member Services, your provider, or a facility, you can send in a grievance.
You also can appeal a claim or a denied service using the grievances and appeals forms.
Change PCP form
Your doctor can use the Change PCP form to let us know that they will be your primary care physician (PCP).
Legal and privacy notices
The legal and privacy notices below provide information about:
- How Humana uses, and when we might share, your personal information
- Your privacy rights
To give us permission to share your medical information with someone, you must complete and send back to us a Consent for Release of Medical Information and a Consent for Release of Protected Health Information.
Detecting, preventing, and reporting healthcare fraud
As part of our efforts to improve the healthcare system, we are committed to:
- Detecting, correcting, and preventing healthcare fraud
- Educating our members about how to detect and/or prevent fraud
Performance measurement
Refer to the below information to see how we’re measured as a health plan and also how we’re doing.
Expanded Benefits Reimbursement Form
We hope you don’t have to pay out of pocket for the benefits you get as a Humana Healthy Horizons in Ohio member. If you do, let us know by filling out an Expanded Benefits Reimbursement claim form, and you may get a refund.
Fill out the form below to send a reimbursement claim.
Member Reimbursement Form
We hope you don’t have to pay out of pocket services you get as a Humana Healthy Horizons in Ohio member. If you do, let us know by filling out a Member Reimbursement claim form, and you may get a refund.
Fill out the form below to send a reimbursement claim.