South Carolina Medicaid: Where to get care

For most issues, your primary care provider (PCP):

• Can give you the care you need
• Can visit with you when you’re well and when you’re sick
• May offer virtual care (telehealth) visits

During a virtual care (telehealth) visit, you can connect with your doctor without leaving your home.

A virtual care visit may be appropriate for:

Ask your doctor if he or she offers virtual visits.

Go to a retail clinic or urgent care center

Retail clinics like CVS^® and urgent care centers are:

• Convenient – Most open early, close late, and have weekend hours
• Quick – No appointment needed
• Staffed by trained professionals – Get treatment for a range of issues, including urgent flu-like symptoms, moderate stomach pain, small cuts, minor injuries, ongoing diarrhea, and wheezing

Find a retail clinic or urgent care center

Our online Find Care opens in new window service has information about care options in your area, including:

• In-network providers
• Other healthcare facilities
• Pharmacies
• Retail clinics
• Specialists
• Urgent care centers

Access our Find Care opens in new window  service.

• Dial 911 or get to your nearest emergency room (ER) if you have a sudden, serious situation:
  • That demands immediate attention, such as uncontrolled bleeding, chest pain, difficulty breathing, or stroke
  • That may represent a threat to your life or limb

If you go to the ER, please:

• Call us after you are discharged at 866-432-0001 (TTY: 711), Monday – Friday, from 8 a.m. – 8 p.m., Eastern time
• Tell your doctor about your ER visit

Use our Where to Get Care chart pdf opens in new window  to help you pick the right place to get care depending on the care you need.

Give us a call

• Call the Nurse Advice Line at the number listed on the back of your member ID card 24 hours a day, 7 days a week to speak to a registered nurse