Skip to main content

South Carolina Medicaid: Where to get care

We know you can get sick or hurt without warning. Your doctor can see you when you’re sick and when you’re well.
Therapist holds child’s arm

When your doctor is available

For most issues, your primary care provider (PCP):

  • Can give you the care you need
  • Can visit with you when you’re well and when you’re sick
  • May offer virtual care (telehealth) visits

During a virtual care (telehealth) visit, you can connect with your doctor without leaving your home.

A virtual care visit may be appropriate for:

  • Allergies
  • Bug bites
  • Bumps, cuts, and scrapes
  • Cold sores
  • Cough, sore throat, congestion
  • Ear pain
  • Flu symptoms
  • Gout
  • Minor headaches, sprains, strains
  • Nausea, vomiting, diarrhea
  • Pink eye
  • Sinus infection
  • Strep throat
  • Urinary burning

Ask your doctor if he or she offers virtual visits.

When your doctor isn’t available

Go to a retail clinic or urgent care center

Retail clinics like CVS® and urgent care centers are:

  • Convenient – Most open early, close late, and have weekend hours
  • Quick – No appointment needed
  • Staffed by trained professionals – Get treatment for a range of issues, including urgent flu-like symptoms, moderate stomach pain, small cuts, minor injuries, ongoing diarrhea, and wheezing

Find a retail clinic or urgent care center

Our online Find a Doctor service has information about care options in your area, including:

  • In-network providers
  • Other healthcare facilities
  • Pharmacies
  • Retail clinics
  • Specialists
  • Urgent care centers

Access our Find a Doctor service

Watch a short video about using our Find a Doctor service

Go to the emergency room (ER)

  • Dial 911 or get to your nearest emergency room if you have a sudden, serious situation:
    • That demands immediate attention, such as uncontrolled bleeding, chest pain, difficulty breathing, or stroke
    • That may represent a threat to your life or limb

If you go to the ER, please:

  • Call us after you are discharged at 866-432-0001 (TTY: 711), Monday – Friday, from 8 a.m. – 8 p.m., Eastern time
  • Tell your doctor about your ER visit

Use our Where to Get Care chart, PDF to help you pick the right place to get care depending on the care you need.

Give us a call

  • Call the Nurse Advice Line at the number listed on the back of your Member ID Card 24 hours a day, seven days a week to speak to a registered nurse

Looking for help?

Contact Us

If you have questions, find the number you need to get help and support.

Find a doctor

Find a doctor, hospital, or pharmacy.

Documents & forms

Find the documents & forms you need, including your Member Handbook.