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When your doctor is available

For most issues, your primary care provider (PCP):

  • Can give you the care you need
  • Can visit with you when you’re well and when you’re sick
  • May offer virtual care (telehealth) visits

During a virtual care (telehealth) visit, you can connect with your doctor without leaving your home.

A virtual care visit may be appropriate for:

  • Allergies
  • Bug bites
  • Bumps, cuts, and scrapes
  • Cold sores
  • Cough, sore throat, congestion
  • Ear pain
  • Flu symptoms
  • Gout
  • Minor headaches, sprains, strains
  • Nausea, vomiting, diarrhea
  • Pink eye
  • Sinus infection
  • Strep throat
  • Urinary burning

Ask your doctor if he or she offers virtual visits.

When your doctor isn’t available

Go to a retail clinic or urgent care center

Retail clinics like CVS® and urgent care centers are:

  • Convenient – Most open early, close late, and have weekend hours
  • Quick – No appointment needed
  • Staffed by trained professionals – Get treatment for a range of issues, including urgent flu-like symptoms, moderate stomach pain, small cuts, minor injuries, ongoing diarrhea, and wheezing

Find a retail clinic or urgent care center

Our online Find a Doctor service has information about care options in your area, including:

  • In-network providers
  • Other healthcare facilities
  • Pharmacies
  • Retail clinics
  • Specialists
  • Urgent care centers

Access our Find a Doctor service

Watch a short video about using our Find a Doctor service , opens new window

Go to the emergency room (ER)

  • Dial 911 or get to your nearest emergency room if you have a sudden, serious situation:
    • That demands immediate attention, such as uncontrolled bleeding, chest pain, difficulty breathing, or stroke
    • That may represent a threat to your life or limb

If you go to the ER, please:

  • Call us after you are discharged at 866-432-0001 (TTY: 711), Monday – Friday, from 8 a.m. – 8 p.m., Eastern time
  • Tell your doctor about your ER visit

Use our Where to Get Care chart , PDF opens new window to help you pick the right place to get care depending on the care you need.

Give us a call

  • Call the Nurse Advice Line at the number listed on the back of your Member ID Card 24 hours a day, seven days a week to speak to a registered nurse

Looking for help?

Contact Us

If you have questions, find the number you need to get help and support.

Find a doctor

Find a doctor, hospital, or pharmacy.

Documents & forms

Find the documents & forms you need, including your Member Handbook.