We know you can get sick or hurt without warning. Your doctor can see you when you’re sick and when you’re well.

When your doctor is available
For most issues, your primary care provider (PCP):
- Can give you the care you need
- Can visit with you when you’re well and when you’re sick
- May offer virtual care (telehealth) visits
During a virtual care (telehealth) visit, you can connect with your doctor without leaving your home.
A virtual care visit may be appropriate for:
- Allergies
- Bug bites
- Bumps, cuts, and scrapes
- Cold sores
- Cough, sore throat, congestion
- Ear pain
- Flu symptoms
- Gout
- Minor headaches, sprains, strains
- Nausea, vomiting, diarrhea
- Pink eye
- Sinus infection
- Strep throat
- Urinary burning
Ask your doctor if he or she offers virtual visits.
When your doctor isn’t available
Go to a retail clinic or urgent care center
Retail clinics like CVS® and urgent care centers are:
- Convenient – Most open early, close late, and have weekend hours
- Quick – No appointment needed
- Staffed by trained professionals – Get treatment for a range of issues, including urgent flu-like symptoms, moderate stomach pain, small cuts, minor injuries, ongoing diarrhea, and wheezing
Find a retail clinic or urgent care center
Our online Find a Doctor service has information about care options in your area, including:
- In-network providers
- Other healthcare facilities
- Pharmacies
- Retail clinics
- Specialists
- Urgent care centers
Access our
Watch a short video about using our
Go to the emergency room (ER)
- Dial 911 or get to your nearest emergency room if you have a sudden, serious situation:
- That demands immediate attention, such as uncontrolled bleeding, chest pain, difficulty breathing, or stroke
- That may represent a threat to your life or limb
If you go to the ER, please:
- Call us after you are discharged at 866-432-0001 (TTY: 711), Monday – Friday, from 8 a.m. – 8 p.m., Eastern time
- Tell your doctor about your ER visit
Use our
Give us a call
- Call the Nurse Advice Line at the number listed on the back of your Member ID Card 24 hours a day, seven days a week to speak to a registered nurse