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South Carolina Medicaid: Understanding virtual care
We know you can get sick or hurt without warning. When covered and available, virtual care, also called telehealth, can be a great way to see a doctor without leaving your home.
Understanding virtual care
Virtual care is the use of digital information and communication technologies, such as computers and mobile devices, to access healthcare services remotely and manage your health care.
When virtual care is not appropriate
You should go to an emergency room immediately or call 911 if you have:
- Chest pain
- Difficulty breathing
- Open wounds
- Severe conditions (e.g., headache, stomach pain, etc.)
- Severe falls
- Trauma
To learn more:
- Talk to your doctor about virtual care
- Call Member Services at 866-432-0001 (TTY: 711), Monday – Friday, from 8 a.m. – 8 p.m., Eastern time
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