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South Carolina Medicaid: Understanding virtual care

We know you can get sick or hurt without warning. When covered and available, virtual care, also called telehealth, can be a great way to see a doctor without leaving your home.
Medicaid member has a telehealth visit using an tablet

Understanding virtual care

Virtual care is the use of digital information and communication technologies, such as computers and mobile devices, to access healthcare services remotely and manage your health care.

When virtual care is not appropriate

You should go to an emergency room immediately or call 911 if you have:

  • Chest pain
  • Difficulty breathing
  • Open wounds
  • Severe conditions (e.g., headache, stomach pain, etc.)
  • Severe falls
  • Trauma

Learn where to get care depending on the care you need

To learn more:

  • Talk to your doctor about virtual care
  • Call Member Services at 1-866-432-0001 (TTY: 711), Monday – Friday, from 8 a.m. – 8 p.m., Eastern time

Looking for help?

Contact Us

If you have questions, find the number you need to get help and support.

Find a doctor

Find a doctor, hospital, or pharmacy.

Documents & forms

Find the documents & forms you need, including your Member Handbook.