Support during disasters

We are here to support you during public health emergencies or disasters. We partner with organizations and agencies in Florida to make sure our members have the support and resources they need, from access to healthy food to in-person and phone support from care managers.

Something is considered a disaster when the president, governor, or secretary of Health and Human Services officially declares a situation a disaster or public health emergency.

Humana will take the following steps right away in a disaster:

• Cover services at out-of-network hospitals and other medical facilities
• Give members the same cost sharing they would get at an in-network doctor
• Make replacing lost prescriptions easier by removing refill limits
• Stop the need for primary care physician referrals

We will work with you to make sure you are covered during the duration of the emergency or disaster.

Humana will continue to offer this support until:

• The president, governor, or secretary of Health and Human Services has declared that the disaster or public health emergency has ended
• 30 days have gone by since the disaster or emergency was declared, and no end date was given

If Humana also is affected by the disaster and cannot continue business as usual after the disaster or public health crisis is over, we will alert the Centers for Medicare & Medicaid Services and the Agency for Health Care Administration.

Check the Humana website for details—we will provide updates on our status there, when possible.

One of the best things you can do is to be prepared in case you are in a disaster or emergency situation. Take the time now to plan ahead.

Here are a few steps you can take:

• Register for MyHumana so you can access your plan information online
• Learn how to build a disaster supply kit (Ready.gov), opens new window
• Find Florida emergency news and alerts, opens new window
• Find a list of disaster shelters, opens new window

Before a hurricane or other disaster, our members can get one box of 10 shelf-stable meals (twice per year). Call Member Services at 800-477-6931 (TTY: 711), Monday – Friday, from 8 a.m. – 8 p.m., Eastern time for more information.

Through our partnership with SafeLink, PDF opens new window, we make cellphones available to our members. These cellphones come with free data and call time each month. To learn more, or for help finding a doctor, call us at 800-611-1467 (TTY: 711).