Support during disasters

Florida Medicaid is here to support you during public health emergencies or disasters.

Two children standing in front of destroyed house.

Hurricane Dorian

The disaster grace period for Hurricane Dorian is from August 28, 2019 to October 27, 2019 and has been amended to exclude the following counties in the state of Florida: Alachua, Bay, Bradford, Calhoun, Charlotte, Citrus, Collier, Columbia, DeSoto, Dixie, Escambia, Franklin, Gadsden, Gilchrist, Gulf, Hamilton, Hardee, Hernando, Hillsborough, Holmes, Jackson, Jefferson, Lafayette, Lee, Leon, Levy, Liberty, Madison, Manatee, Marion, Okaloosa, Pasco, Pinellas, Polk, Santa Rosa, Sarasota, Sumter, Suwannee, Taylor, Union, Wakulla, Walton, and Washington.

Prior Authorizations:

We are working with providers to ensure care is not disrupted. Prior authorizations have been lifted and service limitations have been waived in order to maintain the health and safety of enrollees for dates of service during the disaster grace period in the affected counties.

Medication Refills:

For areas declared a disaster, your pharmacy can override your refill if you are without your normal medications and it is not yet time to refill them.

Disaster planning:

For information about general disaster relief organizations that can help in Florida and making a disaster plan, visit: https://www.floridadisaster.org/, opens new window

Help when you need it

There are a lot of things to worry about in an emergency or disaster—your health insurance coverage shouldn’t be one of them.

We will take action to make sure Florida Medicaid members in impacted areas get the medical care they need.

When is it a disaster?

Something is considered a disaster when the president, governor or secretary of Health and Human Services officially declares a situation a disaster or public health emergency.

What Humana can do

Humana will take the following steps right away in a disaster:

  • Cover services at out-of-network hospitals and other medical facilities.
  • Stop the need for primary care physician referrals.
  • Give members the same cost sharing they would get at an in-network doctor.
  • Make replacing lost prescriptions easier by removing refill limits.

Timeline for support

We’ll keep working with you to make sure you’re covered during the duration of the emergency or disaster.

Humana will continue to offer this support until:

  • The president, governor or secretary of Health and Human Services has declared that the disaster or public health emergency has ended
  • 30 days have gone by since the disaster or emergency was declared, and no end date was given.

If Humana is also affected by the disaster and cannot continue business as usual after the disaster or public health crisis is over, we will alert the Centers for Medicare & Medicaid Services and the Agency for Health Care Administration.

Check the Humana website for details—we will provide updates on our status there, when possible.

Plan ahead

One of the best things you can do is to be prepared in case you are ever in a disaster or emergency situation. Take the time now to plan ahead.

Here are a few steps you can take:

Looking for help?

Contact Us

If you have questions, find the number you need to get help and support.

Find a doctor

Find a doctor, hospital or pharmacy.

Documents & forms

Find the documents and forms you need, including your member handbook.