Humana Healthy Horizons in Florida

Disaster Support

Disasters can be scary, but we’re here to help you. When emergencies happen, it’s normal to feel afraid. But you are not alone. We are here to give you the help you need when there is a public health emergency or disaster. We can help you find a safe place, get food, and take care of your health. We want to make sure you and your family are safe during hard times.

Family playing a game at a coffee table.

Help when you need it

We are here to help you during some of the most difficult moments you face. We work with organizations and agencies in Florida to get help to you. We want to make sure our members have the support they need, including:

  • Access to healthy food
  • Prescription refills
  • In-person and phone support from care managers

What is a disaster?

A situation becomes a disaster or public health emergency as declared by:

  • The president
  • The governor
  • The secretary of Health and Human Services. 

What can Humana do?

We want to help you right away. In a disaster, Humana will:

  • Cover services at out-of-network hospitals and other medical facilities
  • Give members the same cost sharing they would get at an in-network doctor
  • Remove refill limits to make replacing lost prescriptions easier
  • Stop the need for primary care physician referrals

Timeline for support

We will work with you to make sure you are covered during the emergency. Humana will continue to offer this support until:

  • The president, governor, or secretary of Health and Human Services has declared that the disaster or public health emergency is over, OR
  • 30 days have gone by since the disaster or emergency was declared, and no end date was given

If Humana also is affected by the disaster and can’t continue as usual after it is over, we will alert the Centers for Medicare & Medicaid Services and the Agency for Health Care Administration (AHCA).

Check our website for details. We will provide updates as soon as we can.

Plan ahead

We want you to be prepared when there it an emergency. Take the time now to plan ahead, so you know what to do when bad things happen. Here are a few steps you can take:

Our members can get one box of 14 shelf-stable meals twice per year to use in case of emergency.

Call Member Services at 800-477-6931 (TTY: 711), Monday – Friday, 8 a.m. – 8 p.m., Eastern time for more information.

Email CareManagementMemberOutreach_FLMMA@humana.com

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