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Help when you need it

We are here to support you during public health emergencies or disasters. We partner with organizations and agencies in Florida to make sure our members have the support and resources they need, from access to healthy food to in-person and phone support from care managers.

When is it a disaster?

Something is considered a disaster when the president, governor, or secretary of Health and Human Services officially declares a situation a disaster or public health emergency.

What Humana can do

Humana will take the following steps right away in a disaster:

  • Cover services at out-of-network hospitals and other medical facilities
  • Give members the same cost sharing they would get at an in-network doctor
  • Make replacing lost prescriptions easier by removing refill limits
  • Stop the need for primary care physician referrals

Timeline for support

We will work with you to make sure you are covered during the duration of the emergency or disaster.

Humana will continue to offer this support until:

  • The president, governor, or secretary of Health and Human Services has declared that the disaster or public health emergency has ended
  • 30 days have gone by since the disaster or emergency was declared, and no end date was given

If Humana also is affected by the disaster and cannot continue business as usual after the disaster or public health crisis is over, we will alert the Centers for Medicare & Medicaid Services and the Agency for Health Care Administration.

Check the Humana website for details—we will provide updates on our status there, when possible.

Plan ahead

One of the best things you can do is to be prepared in case you are in a disaster or emergency situation. Take the time now to plan ahead.

Here are a few steps you can take:

Before a hurricane or other disaster, our members can get one box of 10 shelf-stable meals (twice per year). Call Member Services at 800-477-6931 (TTY: 711), Monday – Friday, from 8 a.m. – 8 p.m., Eastern time for more information.

Through the Federal Lifeline Program, households may be eligible for a smartphone with monthly minutes, text and data. Visit SafeLink to apply.

Looking for help?

Contact Us

If you have questions, find the number you need to get help and support.

Find a doctor

Find a doctor, hospital, or pharmacy.

Documents & forms

Find the documents and forms you need, including your member handbook.