Humana Dual Fully Integrated in Illinois: Accessibility

For our members with disabilities or limited English proficiency, we provide the following communication services at no cost when interacting with Humana:

• American Sign Language interpreters (in-person or via video)
• Linguistically trained interpreters for visually impaired customers
• Over-the-phone interpretation available in 200 languages
• Teletype (TTY) services

To request language assistance or communications in alternate formats, please call Customer Care at the number on the back of your member ID card (TTY: 711) or the Humana Concierge Service for Accessibility at 877-320-2233 to schedule a sign language interpreter (in-person or video). Hours of operation: 8 a.m. – 8 p.m., Eastern time.

See the Humana Language Assistance Program pdf opens in new window  for a detailed description of our policy and program.

Auxiliary aids and services, free of charge, are available to you.

Find information about Auxiliary Aids and services pdf opens in new window

At the doctor or hospital

Your doctors, hospitals, and other healthcare providers must provide free language assistance or in-person sign language interpretation at your request. If you need communication assistance, please let the staff know. If the provider will not provide the services you need, please call the number on the back of your Humana member ID card (TTY: 711) or the Humana Concierge Service for Accessibility at 877-320-2233 to schedule a sign language interpreter (in-person or video). Hours of operation: 8 a.m. – 8 p.m., Eastern time.

For providers

Providers with questions about Humana's language assistance requirements can learn more in our Provider Education section opens in new window  or by calling Humana at the phone number listed on the member's Humana ID card (TTY: 711), or you may call 877-320-2233 for assistance if a member with disabilities. Hours of operation: 8 a.m. – 8 p.m., Eastern time.

On Humana websites

We are continuously improving our digital experiences to meet or exceed universal design best practices and web accessibility standards. We follow and support Section 508 of the US Rehabilitation Act opens in new window  and the Web Content Accessibility Guidelines (WCAG) 2.0 A/AA Guidelines opens in new window  from the W3C Web Accessibility Initiative opens in new window .

To provide accessible Web and mobile app experiences, we strive to:

• Make our content and navigation easy to see
• Make our content and navigation easy to interact with when using a mouse, keyboard, and/or touch screen device
• Provide text and visual alternatives for sounds
• Provide text and audio alternatives for visuals
• Support the use of a computer without a monitor or display
• Support the use of assistive technologies to navigate and access content
• Support the use of native accessibility features on mobile devices and tablets

In addition, if you are having trouble accessing our websites or mobile apps, a Humana Customer Care representatives can read the website to you.

If you find anything on our sites or apps difficult to use, please let us know. To request assistance or report a problem, please call Humana Customer Care at the number on the back of your member ID card (TTY: 711). Hours of operation: 8 a.m. – 8 p.m., Eastern time.

To see our full Notice of Non-Discrimination, please select the appropriate plan name link below.

Non-Discrimination Notice opens in new window