Behavioral health services

Caring for your behavioral health needs is just as important as physical health. Behavioral health services include mental health (emotional, psychological well-being) and/or substance use services (alcohol and other drugs). As your healthcare partner, we want to make sure you get the care you need to be healthy, so you can focus on the days ahead.

A young child works with their therapist.

Behavioral health

Your behavioral health is an important part of your overall health and well-being. This can affect how you might act, feel, handle stress, make healthy choices, and relate to others. Coverage includes services for several common issues, including:

Anxiety
Attention deficit hyperactivity disorder (ADHD)
Autism
Bipolar disorder
Depression
Schizophrenia/Schizoaffective disorder
Substance use disorder (alcohol and other drugs)

If you are a Humana Healthy Horizons^® in Kentucky member experiencing a behavioral health crisis, call:

Our 24/7 behavioral health crisis line at 833-801-7355 (TTY: 711).
Behavioral health services at 888-666-6301 (TTY: 711)
Call 988 or visit 988lifeline.org opens in new window to connect to suicide prevention, mental health, and substance use counselor
Findhelpnow.org/ky opens in new window or 877-318-1871 to locate mental health, substance use disorder, and recovery housing
Suicide Prevention and awareness – Kentucky Department of Education opens in new window
If you or a family member are in a life-threatening health situation, call 911, or go to your local emergency room

Your confidentiality is protected according to federal and state requirements.

We developed a list of state and national behavioral health resources pdf opens in new window , to which you can refer when needed.

Our behavioral/mental health services include:

Crisis intervention
Day treatment for children under age 21
Drug and alcohol screening and assessment
Help with medication
Other community support services that may help you feel better
Outpatient services such as counseling for individuals, groups, and families
Peer support
Psychological testing
Substance use services, including residential services, for all members, regardless of age
Therapeutic rehabilitation programs

For help finding or scheduling an appointment with a healthcare provider, please call:

Behavioral health services at 888-666-3601 (TTY: 711)
Member Services at 800-444-9137 (TTY: 711), Monday – Friday, from 7 a.m. – 7 p.m., Eastern time
To search for provider, click here opens in new window

We can help you figure out what type of care you need and connect you with an experienced provider.

Case management/care coordination

We understand that managing your behavioral health needs can sometimes be a challenge. Case management can partner with you to help you meet goals and discuss anything getting in the way of success.

For more information, please refer to the Care coordination page

We may assign a case manager to work with you and your doctors to meet your healthcare goals and keep you healthy or you can sign up with the information below.

Your case manager can: