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Behavioral health services

When you or your family members need a place to turn for mental health and/or substance use issues, our behavioral health services can help. As your healthcare partner, we want to make sure you get the care you need to be healthy, so you can focus on the days ahead.

A young girl plays on the floor with a woman.

Behavioral health

Your behavioral health coverage includes services for several common issues, including:

  • Attention deficit hyperactivity disorder (ADHD)
  • Anxiety
  • Autism
  • Bipolar disorder
  • Depression
  • Schizophrenia/Schizoaffective disorder
  • Substance use disorder

If you are a Humana Healthy Horizons in Kentucky enrollee experiencing a behavioral health crisis, call:

  • Our 24/7 behavioral health crisis line at 833-801-7355 (TTY: 711).
  • Behavioral health services at 888-666-6301 (TTY: 711)

Your confidentiality is protected according to federal and state requirements.

We developed a list of state and national behavioral health resources , PDF opens new window, to which you can refer when needed.

Emergency health services

If you or a covered family member are in a life-threatening health situation, call 911 or go to the nearest hospital.

If you are admitted to the hospital, the hospital will let us know and a licensed professional staff member will help you get the care you need. We also will contact you after you get home to make sure you have the support you need to stay healthy.

Emotional health

Your emotional health is an important part of your overall health and well-being.

Your emotional health affects how you:

  • Act
  • Feel
  • Handle stress
  • Make healthy choices
  • Relate to others
  • Think

As your healthcare partner, we want to make sure you get the care you need to be healthy, so you can focus on the days ahead.

Taking care of your emotional health is important for children and adults, and can include:1

  • Identifying and improving personal strengths
  • Seeing the positive in all situations—even bad situations
  • Learning from and bouncing back from setbacks
  • Being flexible when facing challenges
  • Being part of a social network or community
  • Making time for hobbies and leisure activities
  • Creating and living a life with a sense of purpose

Our behavioral/emotional health services include:

  • Crisis intervention
  • Day treatment for children under age 21
  • Drug and alcohol screening and assessment
  • Help with medication
  • Other community support services that may help you feel better
  • Outpatient services such as counseling for individuals, groups, and families
  • Peer support
  • Psychological testing
  • Substance use services, including residential services, for all enrollees, regardless of age
  • Therapeutic rehabilitation programs

For Parents

To help take care of your child’s emotional health:2

  • Be available for your children
  • Let your kids know you’re listening
  • Respond in a way your children will hear

For help finding or scheduling an appointment with a healthcare provider, please call:

  • Behavioral health services at 888-666-3601 (TTY: 711)
  • Enrollee Services at 800-444-9137 (TTY: 711), Monday – Friday, from 7 a.m. – 7 p.m., Eastern time

We can help you figure out what type of care you need and connect you with an experienced provider.

Case management/care coordination

We may assign a case manager to work with you and your doctors to meet your healthcare goals and keep you healthy.

Your case manager can:

  • Answer questions about your care, any medicine you take, and your health
  • Help you find resources and get services you need
  • Help you focus on your needs and watch for signs and triggers of relapse
  • Help you learn about your benefits and find providers
  • Help you schedule and get transportation to your appointments
  • Help you stay out of the hospital
  • Help you talk to all of your doctors and help them work together for you

To start getting case management services, please call us at 888-285-1121 (TTY: 711), or contact us by email at


  1. Tanya J. Peterson, “What Is Emotional Health? And How to Improve It?” HealthyPlace, last accessed June 22, 2021, , opens new window.
  2. “Children’s Mental Health: Why Is Children’s Mental Health Important?” American Psychological Association, last accessed June 22, 2021,, opens new window.

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Documents & forms

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