Behavioral health services

When you or your family members need a place to turn for mental health or substance use issues, our behavioral health services can help.

A young girl plays on the floor with a woman.

Emergency health services

If you or a covered family member are in a life-threatening health situation, call 911 or go to the nearest hospital. Humana also has a 24/7, 365 day-a-year behavioral health crisis line for our Medicaid members. If you are in a behavioral health crisis, you may contact us 24 hours a day, 7 days a week at 1-833-801-7355 (TTY: 711).

If you get admitted to the hospital, the hospital will let us know and a licensed professional staff member will help you get the care you need. We will also contact you after you get home to make sure you have the support you need to stay healthy.

Case management/care coordination

Your Humana Medicaid plan provides case managers to work with you and your doctors to meet your healthcare goals and keep you healthy.

Your case manager can:

  • Help you learn about your benefits and find providers
  • Help you find resources and get services you need
  • Help you schedule and get transportation to your appointments
  • Help you talk to all of your doctors and help them work together for you
  • Help you focus on your needs and watch for signs and triggers of relapse
  • Help you stay out of the hospital
  • Answer questions about your care, medicine and health

To start getting case management services from your Humana Medicaid plan, please call 1-888-285-1121 (TTY: 711), Monday – Friday, 8 a.m. – 5 p.m., Eastern time.

Taking care of your behavioral health

Some of the common issues your behavioral health benefits program addresses include:

  • Anxiety
  • Depression
  • Bipolar disorder
  • Schizophrenia/Schizoaffective disorder
  • ADHD
  • Autism
  • Substance use disorder

Help with a behavioral health crisis is available 24 hours a day, 7 days a week. And your confidentiality is protected according to federal and state requirements.

Resources

Resources for providers

The following behavioral health clinical practice guidelines are a resource for behavioral healthcare providers:

Attention deficit hyperactivity disorder (ADHD)
American Academy of Child & Adolescent Psychiatry
Practice Parameter for the Assessment and Treatment of Children and Adolescents with Attention-Deficit/Hyperactivity Disorder, PDF opens new window

Bipolar disorder
American Psychiatric Association
Practice Guideline for the Treatment of Patients with Bipolar Disorder, PDF opens new window

Depressive disorders
American Academy of Child and Adolescent Psychiatry
Practice Parameter for the Assessment and Treatment of Children and Adolescents with Depressive Disorders , PDF opens new window

Major depressive disorder
American Psychiatric Association
Practice Guideline for the Treatment of Patients with Major Depressive Disorder, PDF opens new window

Schizophrenia in adults
American Psychiatric Association
Practice Guideline for the Treatment of Patients with Schizophrenia, PDF opens new window

Substance use disorders in adults
American Psychiatric Association
Practice Guideline for the Treatment of Patients with Substance Use Disorders, PDF opens new window

Substance use disorders in children and adolescents
American Academy of Child & Adolescent Psychiatry
Practice Parameter for the Assessment and Treatment of Children and Adolescents with Substance Use Disorders, PDF opens new window

Humana periodically monitors compliance with nationally recognized clinical practice guidelines to identify opportunities for improvement.

Note: Humana publishes medical guidelines from a number of well-respected national sources. These guidelines may have some differences in recommendations. Information contained in the guidelines is not a substitute for a health care professional's clinical judgment and is not always applicable to an individual. Therefore, the health care professional and patient should work in partnership in the decision-making process regarding the patient’s treatment. Furthermore, using this information will not guarantee a specific outcome for each patient. None of the information in the guidelines is intended to interfere with or prohibit clinical decisions made by a treating health care professional regarding medically available treatment options of patients. Since publication of these guidelines is not a promise of coverage, individuals should review their coverage to determine benefits.

Links to other websites are provided for your convenience only and do not constitute or imply endorsement by Humana of these sites, products or services described on these sites, or of any other material contained therein. Humana disclaims responsibility for their content and accuracy.

Contact us

If you have questions about any of these health and wellness programs, find the number you need to get help and support.

Get contact information

Looking for help?

Contact us

If you have questions, find the number you need to get help and support.

Find a doctor

Find a doctor, hospital or pharmacy.

Documents and forms

Find the documents and forms you need to manage your Kentucky Medicaid plan, including your enrollee handbook.