Care coordination

Get the help you need to manage your Humana Health Plan.

A nurse makes a housecall

We’ll help you stay on top of things

We know keeping everything straight can be hard when it comes to your healthcare. With your Humana Health Plan, you have the help of a case manager to assist you.

A case manager is your contact for getting services through your Humana Health Plan. These services include helping you manage chronic conditions, such as diabetes or asthma, or taking steps to improve your health, such as losing weight or stopping smoking. Case managers also arrange services after you have been discharged from the hospital.

For full details on care coordination and the services a case manager can help you with, check your member handbook.

View member handbook

What does a case manager do?

  • Helps you plan your personal goals, including your goals for getting back into your home and community after a hospital stay
  • Works with you, your caregiver and your doctor to create your care plan, which helps you meet your healthcare needs
  • Calls you to review and update your care plan and assesses your needs based on your health and living situation
  • Provides support in identifying doctors and getting you to appointments
  • Connects you to community services in addition to your Humana benefits

Care Plan

You will work with your case manager, your caregiver and your doctor to create your care plan. The plan is based on your healthcare history, current health needs and living situation, including the support you have from your family and friends.

Your care plan may change as your needs and situation change. Your case manager will talk with you and/or your caregiver if your care plan needs to be changed and work with you to make any updates. With your permission, your case manager will also consult your doctor.

If you have questions about your care plan, ask your case manager.

Emergency plan

Your case manager can help you create an emergency plan. This plan gives details about how to prepare for a disaster or emergency.

The plan may include:

  • Personal and family shelter options
  • Local shelter listings
  • Information regarding special healthcare needs
  • Evacuation and emergency preparedness information for people with disabilities and their caregivers

Learn more about how Humana helps members during disasters and emergencies.

Support during emergencies

Chronic condition management

A nurse or licensed clinical social worker can help you learn how to manage chronic conditions such as diabetes, hypertension, asthma, substance use disorder and depression by providing education and support. The nurse or clinical social worker can help you find resources in your community and will also help you talk with your doctor.

The Medicaid chronic condition management program is designed to help you understand and manage your chronic condition and follow your doctor’s plan of care.

Learn more about chronic condition management in your member handbook.

For more information on the chronic condition management program, call Humana at 1-888-285-1121 (TTY: 711), Monday – Friday, 8 a.m. – 5 p.m., Eastern time.

Documents and forms

Find all of the documents and forms you need in one place. Find your Medicaid member handbook, provider directories and more.

Other important forms you can find:

  • Health risk assessment
  • Power of attorney (POA) form
  • Protected health information (PHI) release form

See all documents and forms

Caregiver support

Are you a caregiver? Find support and tools here to help you.

Find caregiver support

Looking for help?

Contact us

If you have questions, find the number you need to get help and support.

Find a doctor

Find a doctor, hospital or pharmacy.

Documents and forms

Find the documents and forms you need to manage your Kentucky Medicaid plan, including your enrollee handbook.