Care coordination

We know keeping everything organized can be challenging, when it comes to your healthcare. As a Humana Healthy Horizons^® in Kentucky enrollee, you can get help from a care manager.

To connect with a care manager, you or your doctor can:

• Call us at 888-285-1121 (TTY: 711)
• Email KYMCDCaseManagement@humana.com (for care management services)
• Email KYMCDPopulationHlth@humana.com (for other types of services, such as to address homelessness, your ability to access healthy food, etc.)

Once you connect with your care manager, she or he will give you a direct phone number for you to use going forward.

A care manager:

• Is your contact for getting the health services you need
• Can help arrange services after you are released from a hospital
• Can help create an emergency plan
• Can help you manage a chronic condition such as diabetes or asthma
• Can help you take steps to improve your health, such as by losing weight or stopping smoking
• Will work with you, your caregiver, and your doctor to create a care plan

Refer to your Enrollee Handbook for more information about working with a care manager.

Care managers can:

• Connect you to community services
• Explain the covered benefits and services you get as a Humana Healthy Horizons in Kentucky enrollee
• Help you find doctors and arrange transportation to and from healthcare appointments (if necessary, and if you meet eligibility requirements set by the Kentucky Cabinet for Health and Family Services)
• Help you set goals, which can include returning to your home and community after a hospital stay
• Work with you, your caregiver, and your doctor to assess your health and living situation, create your care plan, and update your care plan when necessary

You will work with your care manager, your caregiver, and your doctor to create your care plan. The plan is based on your healthcare history, current health needs, and living situation, including support you get from your family and friends. For our enrollees under age 18, we will work with the enrollee’s parent or guardian.

Your care plan may change as your needs and situation change. Your care manager will talk with you and/or your caregiver if your care plan needs to be changed and work with you to make any updates. With your permission, your care manager also will consult your doctor.

If you have questions about your care plan, ask your care manager.

Your care manager can help you create an emergency plan. This plan gives details about how to prepare for a disaster or emergency.

The plan may include:

• Evacuation and emergency preparedness information for people with disabilities and their caregivers
• Information regarding special healthcare needs
• Local shelter listings
• Personal and family shelter options

Learn more about how we help our enrollees during disasters and emergencies

We designed our chronic condition management program to help our enrollees with a chronic health condition better understand and manage it.

A nurse or licensed clinical social worker can:

• Find resources for you in your community
• Help you learn how to manage chronic conditions such as asthma, depression, diabetes, hypertension, and substance use disorder
• Help you talk to your doctor
• Provide education and support

Our chronic condition management program is designed to help you understand and manage your chronic condition and follow your doctor’s plan of care.

To learn more about our chronic condition management program:

• Refer to your Enrollee Handbook
• Call us at 888-285-1121 (TTY: 711), Monday – Friday, 8 a.m. – 5 p.m., Eastern time.

Find in one place the documents and forms you may need, including:

• Consent for Release of Protected Health Information
• Enrollee Handbook
• Health Risk Assessment
• Provider directories
• And more

Everyone needs a little help sometime. Whether you need assistance from a loved one or you’re the one providing care, find the information and resources you need here.