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Caregiver support

Everyone needs a little help sometime. For our enrollees under age 17, that help may come from a parent or guardian. For our enrollees older than age 18, that help may come from another type of caregiver. We make information and resources available to the people caring for our enrollees, no matter their age.

What does a caregiver do?

Caregivers have an important role. They help loved ones maintain their health and well-being.

A caregiver may help with personal care, health and wellness, household chores, companionship, and safety checks. A caregiver may help their child—our enrollee—access the benefits that we offer our enrollees. This means that if you are the parent or guardian of a Humana Healthy Horizons in Kentucky enrollee who is 17 or younger, we can help you help your child make the most of his or her health plan.

Caregivers can help with many types of activities, including:

  • Staying in touch with loved ones
  • Managing finances
  • Traveling to and from appointments
  • Setting up a safe home
  • Shopping for groceries and cooking
  • Finding activities to do together

Browse more caregiver resources

Share access with your caregiver

As a member, you can share access with a caregiver in different ways. This will give your caregiver access to your protected health information (PHI).

2 ways to give access:

The completed form can be mailed to:

Humana Inc.
P.O. Box 14168
Lexington, KY 40512-4168

Power of attorney

Do you have power of attorney (POA) for another Humana member?

Download, complete, and submit a POA form. This can be found on the documents and forms page.

Find the POA form

We want to hear from you!

You trust us with your healthcare—now trust us with your ideas! During the year, we hold virtual Listen and Learn sessions with our enrollees to find out how we’re doing. We historically have held these meetings in person. The enrollees who participate become part of our Quality Member Access Committee-Community Advisory Board (QMAC-CAB).

Our 2022 schedule is:

Thursday, June 16 – for enrollees in Regions 1, 2, and 4
Thursday, September 29 – for enrollees in Regions 6, 7, and 8
Thursday, November 17 – for all enrollees statewide

To reserve your spot or for more information, please call 888-800-8659. We will collect some information from you, including your email address, and then follow up with sign-in information in advance of the virtual Listen and Learn. If you get an answering machine, please speak slowly and clearly and leave your name and best contact number.

Looking for help?

Contact us

If you have questions, find the number you need to get help and support.

Find a doctor

Find a doctor, hospital or pharmacy.

Documents & forms

Find the documents and forms you need, including your Enrollee Handbook.