Thank you for letting us be part of your health and wellness journey. We want to help you achieve your best health.
Health and wellness
Health and well-being library
In our health and well-being library, you will find health and wellness resources, articles, and tips, such as:
KidsHealth consumer library
Our enrollees get access to the KidsHealth consumer digital and video libraries at no cost. These libraries include:
- Articles
- Games
- Illustrations
- Recipes
- Videos
Wellness programs
We have programs for your unique needs. Refer to your
Quality enhancement programs and services
We offer our enrollees access to several quality enhancement programs. To learn more about these programs:
- Refer to your
Enrollee Handbook - Call Enrollee Services at 800-444-9137 (TTY: 711) , Monday – Friday, 7 a.m. – 7 p.m., Eastern time
Our automated phone system may answer your call on Saturdays, Sundays, and some public holidays. This system will ask you to select the reason for your call, and we will call you back by the end of the next business day.
Our quality enhancement programs include:
Humana Healthy Horizons in Kentucky programs
Chronic condition management program
We designed our chronic condition management program to help you understand and manage your chronic condition and follow your doctor’s plan of care.
HumanaBeginnings
Pregnancy and parenthood comes with unique challenges. Taking care of yourself during a pregnancy will help your baby have a healthy start. That’s why we don’t just cover the basics; we support you every step of the way. We call that human care.
To sign up or learn more about HumanaBeginnings, call us at 888-285-1121 (TTY:711).
Tobacco cessation program
Access to the Wellness Coaching Team using Go365 for Humana Healthy Horizons® in Kentucky for participation in the tobacco- and vaping-cessation program.
- For all enrollees ages 12 and older, up to 8 health coaching/cessation support calls within 12 months of the first coaching session
- For enrollees ages 18 and older, nicotine replacement therapy upon request
Call us at 877-264-2550 (TTY: 711) to learn more and sign up.
Substance abuse program
If you are 18 years or older, call us at Behavioral Health Services line is: 888-666-6301 (TTY: 711) to learn more and sign up.
Community-based programs
Children’s program
We can refer you to children’s programs in your local area that help prevent health problems and give early healthcare services to families with children ages 0 to 5. We also work with your primary care provider to help keep your children healthy.
Domestic violence program
Your doctor should check for signs of domestic violence at your yearly visit. You can get educational information from your doctor.
Pregnancy prevention program
We can refer you to community-based pregnancy prevention programs that you can use, no matter your age, gender, pregnancy status, or parental consent.
Our quality enhancement services include:
Behavioral health services
When you or your family members need a place to turn for mental health and/or substance use issues, our behavioral health services can help. As your healthcare partner, we want to make sure you get the care you need to be healthy, so you can focus on the days ahead.
Complex care management services
Enrollees who have been in the hospital a lot or who have complex medical needs that require frequent, ongoing help may have the option to get complex care management services. Specially trained Humana nurses and care managers can:
- Provide complex care management to you
- Try to help improve your overall well-being
- Work with doctors, social workers, and community service partners to help make sure your needs are met
If you are 18 years or older, call us at 888-285-1121 (TTY: 711) to learn more and sign up.
Family-planning services
You can get family-planning services from your current doctor or from any doctor that offers family-planning services. You do not need approval ahead of time. For more information, call us at 800-444-9137 (TTY: 711), Monday – Friday, 7 a.m. – 7 p.m., Eastern time.
New medical treatment
Sometimes new treatments:
- Work well
- Do not work well
- Have negative side effects
We track new medical research and use this information to help us decide to add benefits and services to your health plan. If you think a new medical technology or treatment might help you, call your primary care physician. He or she will work with us to see if it can help you and if we will cover it.