Contact us

Humana Healthy Horizons^® in Kentucky contact information

Member services
800-444-9137 (TTY: 711)
Monday – Friday, 7 a.m. – 7 p.m., Eastern time

Case management
888-285-1121 (TTY: 711)
Monday – Friday, 8 a.m. – 6 p.m., Eastern time

Kentucky Medicaid Population health community resource
866-331-1577 Monday – Friday, 8 a.m. – 5:30 p.m., Eastern time

Prior authorization intake team
888-285-1114 (TTY: 711)
Monday – Friday, 8 a.m. – 8 p.m., Eastern time

HumanaFirst^® Nurse Advice Line
800-648-8097 (TTY: 711)
Available 24 hours a day, 7 days a week

Behavioral health crisis line
833-801-7355 (TTY: 711)
Available 24 hours a day, 7 days a week

Avēsis – Dental
Before August 1, 2025
 888-211-0599
Monday – Friday, 7 a.m. – 7 p.m.

Avēsis – Vision
Before August 1, 2025
844-511-5760
Monday – Friday, 7 a.m. – 7 p.m.

DentaQuest – Dental
Effective August 1, 2025
800-508-6787
Monday – Friday, 8 a.m. – 6 p.m.

EyeQuest – Vision
Effective August 1, 2025
844-870-3978
Monday – Friday, 8 a.m. – 6 p.m.

Neonatal intensive care unit
855-391-8655 (TTY: 711)
Monday – Friday, 8 a.m. – 6 p.m., Eastern time

Transplant services
866-421-5663 (TTY: 711)