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Kentucky Medicaid contact information

Customer Care
1-800-444-9137 (TTY: 711)
Monday through Friday, 7 a.m. – 7 p.m., Eastern time

Case management
1-888-285-1121 (TTY: 711)
Monday through Friday, 8 a.m. – 5 p.m., Eastern time

Prior authorization intake team
1-888-285-1114 (TTY: 711)
Monday through Friday, 8 a.m. – 8 p.m., Eastern time

HumanaFirst® Nurse Advice Line
1-800-648-8097 (TTY: 711)
Available 24 hours a day, 7 days a week

Behavioral health crisis line
1-833-801-7355 (TTY: 711)
Available 24 hours a day, 7 days a week

Dental
Avesis, 1-888-459-0791 (TTY: 711)

Vision
Avesis, 1-888-740-4441 (TTY: 711)

Neonatal intensive care unit (NICU)
1-855-391-8655 (TTY: 711)
Monday through Friday, 8 a.m. – 6 p.m., Eastern time

Transplant
1-866-421-5663 (TTY: 711)

Looking for help?

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Documents and forms

Find the documents and forms you need to manage your Kentucky Medicaid plan, including your enrollee handbook.