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Louisiana Medicaid: Where to get care

We know you can get sick or hurt without warning. Your doctor can see you when you’re sick and when you’re well.

Woman looking up resources on cellphone

When your doctor is available

For most issues, your primary care provider (PCP):

  • Can give you the care you need
  • Can see you when you’re well and when you’re sick

When your doctor is not available

Go to a retail clinic or urgent care center

Retail clinics like CVS® and urgent care centers are:

  • Convenient – Most open early, close late, and have weekend hours
  • Quick – No appointment needed
  • Staffed by trained professionals – Get treatment for a range of issues, including urgent flu-like symptoms, moderate stomach pain, small cuts, minor injuries, ongoing diarrhea, and wheezing

Access our Find a Doctor service

Watch a short video about using our Find a Doctor service

To use our online Find a Doctor tool go to Humana.com/FindaDoctor.

Enter your ZIP code, select Medicaid as your coverage type, and select Network from the drop-down menu.

You can then search by the name of the doctor or facility, specialty, such as cardiology, or a condition such as ear infection.

You also can choose All and type any text into the search.

Then click Search.

Click Update my search to search for something else.

If you need help finding and choosing a doctor, call the number on the back of your enrollee ID card to speak with an Enrollee Services representative.

Go to the emergency room

  • Dial 911 or get to your nearest emergency room if you have a sudden, serious situation:
    • That demands immediate attention, such as uncontrolled bleeding, chest pain, difficulty breathing, or stroke
    • That may represent a threat to your life or limb

If you go to the ER, please:

Call us after you are discharged at
1-800-448-3810 (TTY: 711), Monday – Friday, from 7 a.m. – 7 p.m.

  • Tell your doctor about your ER visit

Looking for help?

Contact us

If you have questions, find the number you need to get help and support.

Find a doctor

Find a doctor, hospital, or pharmacy.

Documents & forms

Find the documents and forms you need, including your Member Handbook.