Louisiana Medicaid: Behavioral health support
Behavioral/mental health is an important part of your overall wellness. Asking for help is OK. We help our members get the right care, in the right place, at the right time.
Behavioral/mental health is an important part of your overall wellness. Asking for help is OK. We help our members get the right care, in the right place, at the right time.
Behavioral/mental healthcare can help you cope with all sorts of issues, such as stress, trauma, worries, or sadness. Sometimes talking with someone can help. We can help you:
During a personal or family crisis, call our behavioral health crisis line at 1-844-461-2848, 24 hours a day, 7 days a week. You’ll speak to someone trained to help. All calls are confidential.
As a Humana Healthy Horizons® in Louisiana member, you have many behavioral/mental health services available to you. These include:
Basic behavioral health services: Services provided through primary care, including, but not limited to, screening for mental health and substance use issues, prevention, early intervention, medication management, and treatment and referral to specialty services.
You may need approval before getting any of the above screenings and diagnostic testing services. This preapproval is called prior authorization.
To learn more about prior authorization:
You, your authorized representative, or a provider can submit a prior authorization request on your behalf.
Whether you are coping with everyday stress, relationship challenges, a child’s health needs, a substance use disorder, or mental health issue, you can access:
Use our
Watch a video about using our Find a Doctor service
To use our online Find a Doctor tool go to Humana.com/FindaDoctor.
Enter your ZIP code, select Medicaid as your coverage type, and select Network from the drop-down menu.
You can then search by the name of the doctor or facility, specialty, such as cardiology, or a condition such as ear infection.
You also can choose All and type any text into the search.
Then click Search.
Click Update my search to search for something else.
If you need help finding and choosing a doctor, call the number on the back of your enrollee ID card to speak with an Enrollee Services representative.
If you get emergency care outside of our service area, we will make plans to transfer you to a hospital or provider in our plan’s network once you are stable.
The Office of Behavioral Health
The Office of Behavioral Health (OBH) manages and delivers services and supports necessary to improve the quality of life for Louisiana residents with mental illness and addictive disorders.
Coordinated System of Care
Humana Healthy Horizons in Louisiana, the Louisiana Department of Health, and others in the state working on behalf of children and families work together to make sure there is a coordinated network of services and supports for children and youth with behavioral health challenges and their families.