Individual and family support

Customer Support

We're here to help

Have a question? From this page, you can easily reach all of the forms, guidelines, and general information you need. Visit the Customer Support Center for Medicare or Insurance Through Your Employer.

Customer care can answer questions about your insurance coverage and plans
Have Questions? Contact Us
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Member guidelines

Understand your rights

Know your rights and plan details, and find out more about specific medical and pharmacy authorizations.

Read important member information

Caregiver resources

Support when you need it most

Make sure that you and the friend or family member you’re caring for have the best information.

See caregiver resources
Talking to a pharmacist about prescription drugs
Reading the explanation of benefits for health claim coverage

Membership benefits

Save time and energy

Humana has tools and resources designed to make managing your healthcare as simple as can be. And with additional health and wellness programs, plus personalized support, you can manage your health anytime, anywhere.

Register for MyHumana

Member tools and resources

Stay on top of your plan

View rate increase updates
Understanding health insurance coverage and claims
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Humana Guidance Centers

Closing the gap between people and the care they need to live healthier, happier lives.

We offer a place for people to connect with others, participate in fitness classes, take part in health and wellness seminars, and receive customized support and information from our customer care specialists -- at no cost.

Learn more and find a location near you
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Locate the forms you need

Browse the forms you need for medical, dental, life, spending account and pharmacy claims.

Find your forms
Pharmacy mobile app

You’re on the go ... so are we!

The Humana Pharmacy App lets you take your pharmacy with you everywhere you go. Download the Humana Pharmacy App from the App Store or Google Play™ today!

Download on the App Store Android App on Google Play

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New to Humana?

Did you recently renew or enroll in a Humana plan? Find answers to our top questions from our members about their individual medical and dental plans.

Learn More