Care coordination
Get the help you need to manage your long-term care plan.
Get the help you need to manage your long-term care plan.
We know keeping everything organized can be a challenge when it comes to your healthcare. Part of your long-term care (LTC) plan is having the help of a care coach to assist you.
A care coach is your contact for getting services through Humana’s long-term care program, as well as health and wellness services and disease management.
For full details on care coordination, check your LTC Member Handbook.
We provide long-term support and services to help you live in your home and community. Our goal is to help you live where you want for as long as you want. Your care coach makes sure you and your caregiver know your options. If you want to live in an LTC facility, your care coach can give you information about:
Your care coach also will:
You will work with your care coach, your caregiver, and your doctor to create your care plan. The plan will list:
The plan is based on:
Your care plan may change as your needs change. Before changing your care plan, your care coach will talk with you and/or your caregiver and your doctor, if possible.
If you have questions about your care plan, ask your care coach.
Your care coach will help you make an emergency plan. This plan gives details about how to prepare for a disaster or emergency.
The plan may include information like:
Learn more about how Humana helps members during disasters and emergencies.
We designed our disease management program to help our members understand and manage any diseases they have and follow their doctors’ plans of care.
Members enrolled in our disease management program will get support from a nurse who will:
Learn more about disease management in your Member Handbook.
For more information about our disease management program, call us at 800-229-9880 (TTY: 711), Monday – Friday, 8:30 a.m. – 5 p.m., Eastern time.
Stay organized and find the documents and forms you need in one place. Find your LTC Member Handbook, provider directories, and more.
Are you a caregiver? Find support and tools here to help you. Find caregiver support