Long-Term Care services
Do you have a Humana Long-Term Care (LTC) Plan? Your plan includes a care manager, help finding a doctor, and support for caregivers.
Do you have a Humana Long-Term Care (LTC) Plan? Your plan includes a care manager, help finding a doctor, and support for caregivers.
We provide long-term support and services to help you live in your home and your community. Our goal is to help you live where you want for as long as you want.
Our members with LTC coverage get to work with a care coach who will:
If you have LTC coverage, a care coach will call you a few days after you are enrolled in our Long-Term Care plan.
If you have questions before you speak with your care coach, call Customer Care at 888-998-7732 (TTY: 711), Monday – Friday, 8 a.m. – 8 p.m., Eastern time.
For a full list of services and to learn what is covered, see your Member Handbook.
Assistive care
Health and wellness services
Supplies and other services
Plus more from Humana
Humana wants to help you get the most out of your LTC plan by providing extra services and support, including:
You may need to get approval (also known as prior authorization) before using these benefits. You always can call Customer Care if you have questions about what needs prior authorization.
We know keeping everything organized can be a challenge when it comes to your healthcare. Part of your LTC plan is having the help of a care coach. Your care coach:
Learn more about care coordination
Humana has partnered with HHAeXchange, a leading Electronic Visit Verification (EVV) vendor, to electronically confirm members are receiving the care they need, when they need it.
In 2016, the 21st Century CURES Act was passed. This Act requires the individual receiving services and the caregiver performing services to electronically verify the type of service, the date, the location where the service was performed, and the time the service starts and ends.
EVV is a technology solution that electronically verifies your caregiver or home health aide was providing services in your home on the dates and times scheduled by the agency. This helps ensure your Medicaid dollars are being spent properly on services that were actually delivered to you.
The process is simple! Your caregiver can electronically clock-in and clock-out at the start and end of each visit and enter the services they performed. This data is automatically sent to the caregiver’s agency for confirmation, and then transferred to Humana for processing.
You may notice your caregiver utilizing HHAeXchange’s EVV methods to clock-in at the start of services and clock-out at the end of services. HHAeXchange offers two simple and easy-to-use methods:
If you have any questions or concerns, please contact your homecare agency to discuss which EVV method is best for you.
There is another option for you as a part of your LTC plan—the Participant Direction Option (PDO). The PDO allows you to self-direct your services. You get to choose who provides your services and how and when your services are provided. You are responsible for hiring, training and supervising your direct service workers.
When new health and dental plans are added to your Medicaid benefits,
COC makes sure that your dental and health services won’t be interrupted when we switch plans. You will be able to see your doctors and fill your prescriptions like normal.
It is important to know which doctors, specialists, and services you can see on your plan, such as adult day care centers, adult family-care homes, assisted living facilities, home health agencies, homemaker and companion services, hospices, and nursing homes.
Finding a doctor or specialist you trust is important. Your care manager will help you choose a doctor in our LTC network in your area. Talk to your care manager if you need help or have questions.
Use our Find a Doctor service to search for a doctor or healthcare facility, compare doctors, filter by distance, and view ratings.
Caring for a loved one can be challenging. Humana offers support and resources to help you. Looking for the forms you need to grant a caregiver access? You can find those here, too.
We value feedback from our members. From time to time, we ask members to share feedback on their experience with their health plan.
We’re looking for members in our Humana Long-Term Care (LTC) Plan to:
To learn more, you can reach us: