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Help when you need it

We are here to support you during public health emergencies or disasters. We partner with organizations and agencies in Kentucky to make sure our enrollees in affected areas have the support and resources they need.

When is it a disaster?

A “disaster” is any situation that the president, governor, or secretary of the Department of Health and Human Services officially declares a disaster or public health emergency.

What Humana can do

Humana will take the following steps right away in a disaster:

  • Cover services at out-of-network hospitals and other medical facilities.
  • Make replacing lost prescriptions easier by removing refill limits.
  • Stop the need for primary care physician referrals.

Timeline for support

We will work with you to make sure you are covered for the duration of the emergency or disaster.

Humana will continue to offer this support until:

  • The president, governor, or secretary of the Department of Health and Human Services has declared that the disaster or public health emergency has ended
  • 30 days have gone by since the disaster or emergency was declared, and no end date was given

If Humana also is affected by the disaster and cannot continue business as usual after the disaster or public health crisis is over, we will alert the Centers for Medicare & Medicaid Services and Commonwealth of Kentucky.

Check the Humana website for details. We will provide updates on our status there, when possible.

Plan ahead

Being prepared in advance of a disaster or emergency is important. Take time today to plan ahead, such as by:

Looking for help?

Contact us

If you have questions, find the number you need to get help and support.

Find a doctor

Find a doctor, hospital or pharmacy.

Documents & forms

Find the documents and forms you need, including your Enrollee Handbook.