Disaster support

Kentucky Medicaid is here to support you during public health emergencies or disasters.

Two children standing in front of destroyed house

Help when you need it

There are a lot of things to worry about in an emergency or disaster—your health insurance coverage shouldn’t be one of them.

We will take action to make sure Kentucky Medicaid members in impacted areas get the medical care they need.

When is it a disaster?

Something is considered a disaster when the president, governor or secretary of the Department of Health and Human Services officially declares a situation a disaster or public health emergency.

What Humana can do

Humana will take the following steps right away in a disaster:

  • Cover services at out-of-network hospitals and other medical facilities.
  • Stop the need for primary care physician referrals.
  • Give members the same cost sharing they would get at an in-network doctor.
  • Make replacing lost prescriptions easier by removing refill limits.

Timeline for support

We’ll keep working with you to make sure you’re covered for the duration of the emergency or disaster.

You’ll have this support until:

  • The president, governor or secretary of the Department of Health and Human Services has declared that the disaster or public health emergency has ended
  • 30 days have gone by since the disaster or emergency was declared, and no end date was given

If Humana is also affected by the disaster and cannot continue business as usual after the disaster or public health crisis is over, we will alert the Centers for Medicare & Medicaid Services and Commonwealth of Kentucky.

Check the Humana website for details. We will provide updates on our status there, when possible.

Plan ahead

One of the best things you can do is to be prepared in case you are ever in a disaster or emergency situation. Take the time now to plan ahead.

Here are a few steps you can take:

Looking for help?

Contact us

If you have questions, find the number you need to get help and support.

Find a doctor

Find a doctor, hospital or pharmacy.

Documents and forms

Find the documents and forms you need to manage your Kentucky Medicaid plan, including your enrollee handbook.