Disaster support

We are here to support you during public health emergencies or disasters. We partner with organizations and agencies in Kentucky to make sure our enrollees in affected areas have the support and resources they need.

A “disaster” is any situation that the president, governor, or secretary of the Department of Health and Human Services officially declares a disaster or public health emergency.

Humana will take the following steps right away in a disaster:

• Cover services at out-of-network hospitals and other medical facilities
• Make replacing lost prescriptions easier by removing refill limits
• Stop the need for primary care physician referrals

We will work with you to make sure you are covered for the duration of the emergency or disaster.

Humana will continue to offer this support until:

• The president, governor, or secretary of the Department of Health and Human Services has declared that the disaster or public health emergency has ended
• 30 days have gone by since the disaster or emergency was declared, and no end date was given

If Humana also is affected by the disaster and cannot continue business as usual after the disaster or public health crisis is over, we will alert the Centers for Medicare & Medicaid Services and Commonwealth of Kentucky.

Check the Humana website for details. We will provide updates on our status there, when possible.

Being prepared in advance of a disaster or emergency is important. Take time today to plan ahead, such as by:

• Registering for MyHumana so you can access your plan information online
• Finding where Kentucky Emergency Management posts news and alerts
• Building a disaster supply kit