Hearing

Your hearing is important to us. Explore your Humana Health Plan hearing insurance coverage and find services to help you.

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Hearing services

Your plan covers many hearing services for you. With the Humana Health Plan, you have more benefits.

Check your member handbook for full details of your benefits.

Managed medical assistance services:

We cover hearing tests and the following as prescribed by your doctor.

For members under age 21:

You are covered for medically necessary hearing screenings and diagnostic testing under the Early and Periodic Screening, Diagnostic and Treatment (EPSDT) portion of your Humana Health Plan including:

  • 1 hearing aid or cochlear implants, assessment, fitting, checking, and evaluation every 3 years
  • Hearing therapy and related miscellaneous items

For members age 21 and up:

  • Screening for ages up to 65
  • Screening for older adults over 65 if at high risk

You may need to get approval before using these benefits. This is called prior authorization. You can call Customer Care if you have questions about what needs prior authorization.

Find contact information

Find a hearing doctor

When you give us a call, our Customer Care team can tell you what doctors you can see. They can also tell you what hearing services are available and answer any questions you have. Reach us at: 1-800-444-9137 (TTY: 711), Monday – Friday, 7 a.m. – 7 p.m., Eastern time.

Note: Our automated phone system may answer your call on Saturdays, Sundays and some public holidays. This system will ask you to select the reason for your call, and we will call you back by the end of the next business day.

Skip the call and search online now. Get started with the Find a doctor tool.

Looking for help?

Contact us

If you have questions, find the number you need to get help and support.

Find a doctor

Find a doctor, hospital or pharmacy.

Documents and forms

Find the documents and forms you need to manage your Kentucky Medicaid plan, including your enrollee handbook.