Virtual doctor visits

Virtual care, also called telehealth, lets you have doctor's appointments through a secure video call or phone call from home. You can use virtual care for many common health problems and nonemergency issues, without needing to travel or sit in a waiting room. A regular doctor or board-certified doctor can give you medical advice, check symptoms, and help you manage your health, all online.

Some of the benefits of virtual care include:

• Convenient access to treatment from the comfort of home or work
• Eliminates need to travel for in-office visits
• Less time spent in waiting rooms at the doctor’s office
• Appointments can be made on short notice, ensuring timely treatment

When virtual care is not appropriate

You should go to an emergency room (ER) immediately or call 911 if you have:

• A severe fall
• Chest pain
• Difficulty breathing
• Open wounds
• Severe conditions (e.g., headache, stomach pain, etc.)
• Trauma

How do I find a provider that offers virtual care?

1. Use the online Find a Doctor Service opens in new window . Watch a short video about using our Find a Doctor service opens in new window
2. Search for a Provider: Type in the kind of care you need (for example: “doctor,” “mental health,” or “dermatologist”) and your location.
3. Apply Virtual Care Filter: Use the filter function at the top and select "Virtual" from the available services. This will display providers who offer remote consultations through video, phone, or online messaging.
4. See Your Results: Providers who have virtual care will be listed. You may see a note or icon that shows they offer virtual visits.
5. Schedule Your Visit: Pick a provider from the list. Follow the instructions to book your virtual appointment.

Can’t see your regular doctor immediately? You can connect with board-certified doctors 24 hours a day, seven days a week, via virtual visits with MDLIVE^®.

MDLIVE can provide treatment for a variety of healthcare needs, including cold and flu symptoms, medication adjustments, prescription refills, and skin conditions, without you having to see anyone in person.

Getting care from MDLIVE is easy.

1. Go to MDLIVE.com/HumanaMedicaid opens in new window *, create an account, and connect with a doctor
2. Call 844-403-0556 (TTY: 711), 24 hours a day, 7 days a week
3. Download the MDLIVE mobile app from the App Store^® or Google Play^®*

*Internet access required

All MDLIVE doctors are board-certified and state-licensed, and are experts in having virtual visits with their patients.