Virtual doctor visits

Virtual care, also called telehealth, lets you have doctor's appointments through a secure video call or phone call from home. You can use virtual care for many common health problems and nonemergency issues, without needing to travel or sit in a waiting room. A regular doctor or board-certified doctor can give you medical advice, check symptoms, and help you manage your health, all online.

Some of the benefits of virtual care include:

• Convenient access to treatment from the comfort of home or work
• Eliminates need to travel for in-office visits
• Less time spent in waiting rooms at the doctor’s office
• Appointments can be made on short notice, ensuring timely treatment

When virtual care is not appropriate

You should go to an emergency room (ER) immediately or call 911 if you have:

• A severe fall
• Chest pain
• Difficulty breathing
• Open wounds
• Severe conditions (e.g., headache, stomach pain, etc.)
• Trauma

Telehealth and Virtual Visit Options for Members

Are you looking for a provider that offers telehealth or virtual visits? Your Primary Care Physician (PCP) may be able to provide this service.

You can also use Humana’s Find Care tool opens in new window :

• Select "Find a Doctor"
• Search for a Doctor Online That Accepts Medicaid - Humana
• Select Distance (100 miles)
• Search Category (Specialty)
• Specialty (Virtual Visit Services)

Additionally, Humana members have access to our 24-Hour Nurse Advice Line. Call the number on the back of your member ID card 24 hours a day, 7 days a week, 365 days a year.

Please note: Humana Healthy Horizons in Kentucky no longer utilizes MDLive.