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Virtual doctor visits

We know you can get sick or hurt without warning. Video doctor visits, also called telehealth visits, are a great way to see a doctor without leaving your home.

Woman on telemedicine call with physician.

Understanding telehealth services

Telehealth is the use of digital information and communication technologies, such as computers and mobile devices, to access healthcare services remotely and manage your health care.

Consider, for example, the ways telehealth could help you if you have diabetes. You could do some or all of the following:

  • Get email, text, or phone reminders when you need a flu shot, foot exam, or other preventive care
  • Get a mobile retinal photo screening at your doctor's office rather than scheduling an appointment with a specialist
  • Order testing supplies and medications online
  • Use an app to estimate, based on your diet and exercise level, how much insulin you need
  • Use an online patient portal to see your test results, schedule appointments, request prescription refills, or email your doctor
  • Use a mobile phone or other device to upload food logs, medications, dosing, and blood sugar levels for review by a nurse who responds electronically
  • Watch a video on carbohydrate counting, and download an app for it to your phone

The goals of telehealth, also called e-health or m-health (mobile health), include the following:

  • Improve communication and coordination of care among members of a healthcare team and a patient
  • Make healthcare accessible to people who live in rural or isolated communities
  • Make services more readily available or convenient for people with limited mobility, time, or transportation options
  • Provide access to medical specialists
  • Provide support for self-management of health care
  • Ask your doctor if he or she offers telehealth visits.

MDLIVE®

Can’t see your regular doctor immediately? You can connect with board-certified doctors 24 hours a day, seven days a week, via virtual visits with MDLIVE®.

  1. Go to MDLIVE.com/HumanaMedicaid, opens new window*, create an account, and connect with a doctor

MDLIVE® can provide treatment for a variety of healthcare needs, including cold and flu symptoms, medication adjustments, prescription refills, and skin conditions, without you having to see anyone in person.

Getting care from MDLIVE® is easy.

  1. Go to MDLIVE.com/HumanaMedicaid, opens new window*, create an account, and connect with a doctor
  2. Call 1-844-403-0556 (TTY: 711), 24 hours a day, seven days a week
  3. Download the MDLIVE mobile app from the App Store® or Google Play®*

*Internet access required

All MDLIVE doctors® are board-certified and state-licensed, and are experts in having virtual visits with their patients.

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Documents & forms

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