Medical

Helping you stay healthy is important to us. Humana Healthy Horizons^® in Kentucky has many resources to help you reach your best health. Learn about your medical coverage, how to find a doctor and/or get care, and more.

• Ambulatory Surgical Center Services
• Behavioral Health Services – Mental Health (Inpatient and Outpatient) and Substance Abuse Disorders (including Medical Detoxification)
• Birthing Center Services
• Chiropractic Services
• Community Mental Health Center Services
• Dental Services, including Oral Surgery, Orthodontics and Prosthodontics
• Early and Periodic Screening, Diagnosis & Treatment (EPSDT) screening and special services
• Family Planning Services
• Hearing Services, including Hearing Aids
• Home Health Services
• Hospice Services (non-institutional only)
• Hospital Services (Inpatient and Outpatient)
• Independent Laboratory Services
• Meals and Lodging for Appropriate Escort of Members
• Medical Services, including but not limited to, those provided by Physicians, Advanced Practice Registered Nurses, Physicians Assistants and FQHCs, Primary Care Centers and Rural Health Clinics
• Medical supplies, equipment, and appliances (MSEA), including Prosthetic and Orthotic Devices, and Disposable Medical Supplies
• Mental Health Services (Inpatient and Outpatient) 
• Organ Transplant Services
• Other Laboratory and X-ray Services
• Physical Therapy, Speech Therapy, Occupational Therapy  
• Podiatry Services 
• Prescription drugs
• Preventive Health Services
• Renal Dialysis Services
• Specialized Case Management Services for Members with Complex Chronic Illnesses 
• Specialized Children’s Services Clinics
• Targeted Case Management
• Transportation to Covered Services, including Emergency and Non-Ambulatory Ambulance Stretcher Services
• Urgent and Emergency Care Services 
• Vision Services, Services of Opticians, Optometrists and Ophthalmologists, including eyeglasses

Chronic conditions

Humana Healthy Horizons offers resources as part of our chronic conditions program. A nurse can help you:

• Find resources in your community
• Get the education and support you need
• Learn how to control diseases such as asthma, cancer, diabetes, and hypertension
• Talk with your doctor

We designed our chronic conditions program to help you understand and manage your disease and follow your doctor’s plan of care.

To learn more about our chronic conditions program:

• Refer to ‘Management of Chronic Conditions’ section in the Member Handbook

You may need approval before using any of the services. This preapproval is called prior authorization.

To learn more about prior authorization:

• Refer to ‘Prior Authorization and Actions’ section in the Member Handbook
• Call Member Services at 800-444-9137 (TTY: 711), Monday – Friday, 7 a.m. – 7 p.m., Eastern time

Humana wants you to get the most out of your plan. To support your journey to good health, we make available extra programs and services that can help your life easier.

Learn more about the extra programs and services we offer members to see if you qualify.

You may need approval before using any of the extra programs and services. This preapproval is called prior authorization. 

To learn more about prior authorization: 

• Refer to your Member Handbook   
• Call Member Services at 800-444-9137 (TTY: 711), Monday – Friday, 7 a.m. – 7 p.m., Eastern time 

To find doctors, specialists, healthcare facilities, and other locations that offer care to our members:

• Use our Find Care services
  • Enter your Humana Member ID (from your Member ID card) to find more targeted search results

• Call Member Services at 800-444-9137 (TTY: 711), Monday – Friday, 7 a.m. – 7 p.m., Eastern time

Where should you go to get care? You have choices pdf opens in new window .