Medical

Looking for a quick summary of your Humana Health Plan medical coverage? You’re in the right place.

Two doctors in white lab coats discuss information on a chart.

Learn about your medical plan

Helping you stay healthy is important to us. Your Humana Health Plan has many resources to help you reach your best health. Learn the details of your medical insurance, how to find a doctor, get care and more.

Check out your member handbook for a full list of your benefits and to find out what’s covered.

View member handbook

Your Humana Health Plan covers these medical services:

Physician care services

  • Physician services, physician assistant services and advanced registered nurse practitioner services
  • Early and regular screenings, tests and treatment services for members under age 21
  • Preventive services for all members
  • Vision and hearing services
  • Physical, occupational, respiratory and speech therapy
  • Podiatry services
  • Mental health services and substance use disorder services
  • Chiropractic services
  • Renal dialysis services

Supplies and imaging services

  • Respiratory equipment and supplies
  • Medical supplies, equipment, prosthetics and orthotics
  • Eye care services and supplies
  • Hearing services and supplies for members under age 21
  • Laboratory services
  • X-ray and imaging services

Family planning and pediatric care services

  • Birthing center services
  • Family planning services
  • Specialized children’s clinics

Assistive care and emergency services

  • Home health agency services
  • Hospice services
  • Rural health clinic services and federal qualified health center services
  • Mobile surgical treatment center services
  • Targeted case management (TCM)
  • Specialized case management services for members with complex chronic illnesses
  • Urgent and emergency services

Other services

  • Prescription drugs
  • Transplant services
  • Transportation

Chronic conditions

Your Humana Health Plan offers resources as part of the chronic conditions program. A nurse can help you learn how to control diseases such as diabetes, hypertension, asthma and cancer with education and support. The nurse can help you find resources in your community and will also help you talk with your doctor.

The Medicaid chronic conditions program is designed to help you understand and manage your disease and follow your doctor’s plan of care.

For more information on the chronic conditions program, call Humana at 1-888-285-1121 (TTY: 711), Monday – Friday, 8 a.m. – 5 p.m., Eastern time.

Learn more about chronic conditions in your member handbook.

Plus more from Humana

Humana wants you to get the most out of your plan. We’re here to support your journey to good health with extra programs and services.

Health and wellness benefits

  • Free smartphone from Humana and SafeLink Wireless
  • Download SafeLink mobile phone flyer, PDF opens new window
  • Rewards for healthy behaviors
  • GED (General Educational Development) exam and testing—helping members with the costs
  • Criminal expungement—reimbursing members up to $300 for filing fees

Expanded medical benefits

  • Child obesity program
  • 1 additional dental cleaning per year for members over age 21
  • Rabies vaccination for members over age 21

Prenatal and newborn wellness

  • Moms First: This program can help you prepare for the arrival of your baby, provide guidance on what to expect while pregnant and answer questions about your prenatal care. To enroll, please call us at 1-888-285-1121 (TTY: 711), Monday – Friday, 8 a.m. – 5 p.m., Eastern time.
  • You are eligible to receive gift cards for completing prenatal visits, postpartum visits and well-baby visits
  • You can participate in a text program for expectant mothers with information on health and safety through pregnancy and baby’s first year

You may need to get approval before using these benefits. This is called prior authorization. You can always call Customer Care if you have questions about what needs prior authorization. You can also find prior authorization and notification lists on Humana.com.

Find a doctor

By phone

If you’re ready to find a doctor, Humana Health Plan Customer Care specialists can help you find one.

They can also tell you more about your medical services and benefits and answer your questions.

1-800-444-9137 (TTY: 711)

Monday – Friday, 7 a.m. – 7 p.m., Eastern time

Note: Our automated phone system may answer your call on Saturdays, Sundays and some public holidays. This system will ask you to select the reason for your call, and we will call you back by the end of the next business day.

Online

You can look for a doctor online, too. Our find a doctor tool is easy to use and only takes a minute to find results.

Use the find a doctor tool to search online now.

Where should you go to get care? You have choices. Learn more about your care options, PDF opens new window.

Looking for help?

Contact us

If you have questions, find the number you need to get help and support.

Find a doctor

Find a doctor, hospital or pharmacy.

Documents and forms

Find the documents and forms you need to manage your Kentucky Medicaid plan, including your enrollee handbook.