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Humana Healthy Horizons in Louisiana Member Handbook

The Humana Healthy Horizons® in Louisiana Member Handbook is your guide to your healthcare services. Please read your Member Handbook when you become a Humana Healthy Horizons in Louisiana member and then at least once at the start of each plan year.

Medicaid member takes his Enrollee Handbook from the mailbox

Your Member Handbook

Your Member Handbook is your guide to your healthcare services. The Member Handbook is bilingual and has information on:

  • Benefits
  • Coverage
  • Criteria for medical necessity determinations for services requiring prior authorization
  • Enrollment
  • Medicaid eligibility
  • Member ID card
  • Member responsibilities
  • Member rights
  • Member Services
  • Prescriptions
  • Prior authorization
  • Providers
  • Services provided through the Louisiana Department of Medicaid

We include below links to our current Member Handbook:

2023 Humana Healthy Horizons in Louisiana Member Handbook – English, PDF

2023 Humana Healthy Horizons in Louisiana Member Handbook – Spanish, PDF

If you want us to mail you a printed copy of your Member Handbook, or a printed copy of our medical necessity criteria, please call Member Services at 1-800-448-3810 (TTY: 711), Monday – Friday, 7 a.m. – 7 p.m.

Our automated phone system may answer your call on Saturdays, Sundays, and some public holidays. If you call when we are closed and are prompted to leave a message, please do so. We will call you back the next business day.

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