Protect yourself from scams and identity theft
On the phone
Scam artists try to get Social Security and bank account numbers in all kinds of ways — including calling and pretending to be someone from your insurance company. If someone calls you claiming to be from Humana:
On the computer
- Verify the caller's identity. Don’t give out personal or financial information over the phone unless you initiate the contact or know the caller. Humana rarely calls members to request personal or financial information — especially for simple tasks like setting up appointments. When we do request this kind of information, we always confirm your birth date first.
- If in doubt, call Humana. If the person gives you a callback number, we ask that you call Humana Customer Service at 1-866-255-7451 instead. If you have a speech or hearing impairment and use a TTY, call 711. We can verify whether the call is legitimate, and we'll follow up with authorities immediately if it isn't.
- Report suspicious calls. If you think you've been a victim of identity theft, file a police report immediately. Scam artists act fast, so your tip could keep your losses to a minimum. Also review your credit report for problems.
Providing your credit card number online isn't much different from giving it to a server at a restaurant — except you can't "see" who you're giving it to. So take a few steps to make sure your personal information doesn't get into the wrong hands:
- Watch for "phishers." Con artists are experts at mimicking e-mails and Websites from reputable banks, shopping sites, and Internet service providers. This scam is called "phishing." If you get an e-mail asking you to confirm personal or financial information, don't click the link. You never know if the link goes to a legitimate site or a scammer.
- Look for signs of security. If you do enter personal or financial information online, make sure the site is secured — meaning the information you enter isn't accessible to anyone other than you and the Website owner. Common indicators are an "s" after the "http" on a Website address – as in https://Error! Hyperlink reference not valid. — or the image of a lock on the address line. But even those indicators are no guarantee of security, so look for additional protection. For instance, the Humana Medicare Website shows the Verisign logo — which is kind of like a "Good Housekeeping seal" for Internet security.
- Build a wall around your computer. Set up your e-mail filters and Internet browser to have the highest level of security. You may also want to invest in software that scans for viruses and "spyware" — programs that hide on your computer and allow others to see the information you enter.
- Know who you’re sharing information with. Only give personal information to doctors or other providers who are approved by Medicare and to people in the community who work with Medicare, like your State Health Insurance Assistance Program or the Social Security Administration
- Avoid the uninvited. Don't give your information to anyone who comes to your home (or calls you) uninvited selling Medicare-related products.
For more tips on how to protect yourself from Medicare fraud, visit Centers for Medicare & Medicaid Services .
If you think someone used your personal information
Report your concerns immediately!
- Call 1-800-MEDICARE (1-800-633-4227); TTY users call 1-877-486-2048 24 hours a day, 7 days a week.
- Or call the Fraud Hotline of the HHS Office of the Inspector General at 1-800-447-8477; TTY users call 1-800-377-4950
- Or call the Federal Trade Commission's ID Theft Hotline at 1-877-438-4338 to make a report; TTY users call 1-866-653-4261
If you lose your Medicare card or it is stolen
- Call the Social Security Administration (SSA) at 1-800-772-1213.
- If you receive benefits from the Railroad Retirement Board (RRB), call 1-800-808-0772.
For more information:
Federal Trade Commission
National Cyber Security Alliance
Anti-Phishing Working Group