Updates on Humana-Trinity Health contract negotiations

While Humana strives to keep quality healthcare accessible and affordable, Trinity Health is making significant financial demands that will drive up patient costs.

What are the facts?

  • Humana is committed to providing our Medicare Advantage members with access to high-quality, effective and affordable care.
  • Humana Medicare Advantage members are being notified that our contract with Trinity Health will end if a new agreement is not reached before it expires effective Jan. 1, 2025.
  • If the contract is not renewed on Jan. 1 due to Trinity Health’s financial demands, more than 100,000 Humana members across multiple states will be forced to switch to new doctors and specialists in order to continue accessing in-network benefits.
  • As a leader in healthcare, we are deeply invested in providing and expanding access to high-quality healthcare for our Medicare Advantage members while working to minimize their out-of-pocket costs.
  • Humana has engaged in good-faith discussions and put forth proposals that would reimburse Trinity Health at fair and reasonable rates.
  • When health systems like Trinity make significant financial demands during contract negotiations, it’s important to understand that these requests will ultimately increase healthcare costs for patients.
  • Humana remains open to renewing the contract with Trinity Health if it is fair for both sides. Regardless, Humana maintains a strong network of high-performing providers that will help ensure our members continue to receive high-quality, effective, and affordable care.

Myth vs. fact

  • Trinity claim: Our request to Humana is simple: to be paid fairly and in line with other providers in our market.

    Fact: Trinity Health is currently paid in line with other providers in the markets they serve and their current financial demands will ultimately increase healthcare costs for patients.

  • Trinity claim: We need Humana to provide reimbursement that covers the true cost of care.

    Fact: Trinity is paid fairly for the services it provides, at rates that are commensurate with and in some cases higher than original, fee-for-service Medicare.

  • Trinity claim: Humana keeps raising premiums and out-of-pocket costs for its members, like you, to boost their profits.

    Fact: Trinity’s financial demands would ultimately have the effect of increasing healthcare costs for our members. Humana has engaged in good-faith discussions and put forth proposals that would reimburse Trinity at fair and reasonable rates—all with a goal of minimizing out-of-pocket costs for patients. Our focus remains on ensuring our Medicare Advantage members have access to high-quality, effective and affordable care.

Frequently asked questions

When does Humana’s contract with Trinity Health end?

The agreement between Trinity Health and Humana ends effective Jan. 1, 2025, unless the contract is renewed prior to that date.

How many Humana members will it impact and where?

If the contract is not renewed on Jan. 1, then more than 100,000 Humana members across multiple states currently using Trinity Health providers will be forced to switch to new doctors and specialists to continue accessing in-network benefits.

Are both Humana and Trinity Health still negotiating?

Humana remains at the table negotiating in good faith and has offered proposals to reimburse Trinity Health at fair and reasonable rates. We remain open to renewing the contract if it is fair and reasonable to both sides and allows us to continue focusing on keeping healthcare costs affordable for our members.

Where else can I get care if Trinity Health leaves Humana’s network of providers?

Humana maintains a strong network of high-performing providers that will help ensure our members continue to receive high-quality, effective and affordable care. We understand that changing healthcare providers can be difficult, and should it be necessary, we will work with our Medicare Advantage members to help them select new in-network providers to ensure their care is not interrupted. 

Why have both parties been unable to reach an agreement?

Humana has engaged in good-faith discussions and put forth proposals that would reimburse Trinity Health at fair and reasonable rates. Unfortunately, Trinity Health has made significant financial demands that will ultimately increase healthcare costs for patients. 

Where should I go if there is a medical emergency?

If an emergency happens, Humana members should always go to the closest hospital. These emergency services will be covered at the in-network benefit level, regardless of whether the hospital participates in Humana’s network.

Can I continue to receive care for my medical condition after Trinity leaves Humana’s network of providers?

Humana members currently undergoing a course of treatment from Trinity may submit a Humana Request for Continuity of Care Form if they need additional time to finish treatment or to locate a new, in-network provider. Continuity of care offers members the opportunity to receive the same in-network level of benefits and rates for 90 days after Trinity leaves Humana’s network. In order for a member to continue receiving treatment from their provider and to be covered by Humana at the same in-network level of benefits, they must submit the Humana Request for Continuity of Care Form, and the request must be approved.

Why Medicare Advantage? Affordability and better health outcomes

Surveys consistently show that Medicare Advantage beneficiaries overwhelmingly like their healthcare plan. In fact, a recent survey shows that 95% of Medicare Advantage beneficiaries report being satisfied with the quality of their healthcare.1

Through Medicare Advantage, Humana provides our members with access to high-quality, affordable healthcare that delivers better outcomes.

  • Medicare Advantage is the popular choice for more than 34.4 million seniors with its focus on affordability, accessibility, and better health outcomes.2
  • On average, MA beneficiaries spend $2,541 less on out-of-pocket healthcare costs per year than traditional Medicare beneficiaries.1
  • Because of Humana’s emphasis on prevention and care coordination, Humana’s Medicare Advantage beneficiaries experienced 33% fewer emergency department visits and 23% fewer inpatient stays than those in fee-for-service Medicare.3

A recent groundbreaking study from Harvard University and Humana Healthcare Research published in Health Affairs reveals that Medicare Advantage patients who receive care at senior-focused primary care clinics get better access to primary care, better outcomes, and reduced racial and socio-economic disparities compared to other types of primary care organizations, like the traditional fee-for-service Medicare model.4

  • Better access to healthcare: Medicare Advantage patients of value-based, senior-focused primary care organizations receive 17% more primary care visits.5
  • Reduced health disparities: Senior-focused primary care organizations narrowed racial and socioeconomic disparities, as Black and low-income Medicare Advantage beneficiaries had 39% and 21% more primary care visits, respectively.5
  • Better health outcomes: Medicare Advantage patients of senior-focused primary care organizations are more likely to receive recommended cancer screenings, benefit from controlled blood pressure, improve medication adherence and better control diabetes. The study finds early evidence that patients of senior-focused primary care organizations have 11% fewer emergency department visits, 6% fewer hospitalizations, and are 10% less likely to be readmitted to the hospital within 30 days.6

Medicare Advantage delivers better care than fee-for-service Medicare

Some health systems prefer to accept only patients in the fee-for-service Medicare program because it incentivizes ordering more procedures to maximize their revenue, regardless of their value to patients.

But the facts are clear: Medicare Advantage’s investment in preventive, comprehensive care leads to better health outcomes than fee-for-service beneficiaries.

Humana’s coordinated and connected network of providers and physicians deliver the highest quality of care and better health outcomes for our members.7

  • We partner with providers that deliver high quality, efficient care, which is essential to ensuring seniors stay healthy and to keeping their out-of-pocket costs low.
  • Our work with value-based care providers has resulted in members having more primary care visits while experiencing fewer hospitalizations and fewer emergency department visits.

Our coordinated, connected networks are essential in helping our vulnerable members facing social risk factors to get reliable access to the benefits and care they need.