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Ohio Medicaid: Understanding virtual care

We know you can get sick or hurt without warning. When covered and available, virtual care, also called telehealth, can be a great way to see a provider without leaving your home.

Mom holds daughter while talking to doctor online

Understanding virtual care

Telehealth is the direct delivery of healthcare using audio and/or video. Instead of coming into the office for your appointment, you:

  • Stay at your home or office
  • Use your smartphone, tablet, or computer to see and talk to your healthcare provider/physician

Using telehealth services:

  • Is free
  • Means you don’t have to worry about driving to or from an appointment

Doctor On Demand®

Humana Healthy Horizons in Ohio members can get 24/7 virtual care services from licensed, board-certified providers through Doctor On Demand.

With Doctor On Demand, care is always available. Meet with a healthcare provider, psychiatrist, or therapist when and where it’s convenient for you.

Connect with Doctor On Demand

When virtual care is appropriate

You can see medical and behavioral health professionals via telehealth for:

  • Common health conditions
  • Follow-up appointments and screenings
  • Many illnesses and injuries
  • Prescription medicine visits

When virtual care is not appropriate

You should go to an emergency room (ER) immediately or call 911 if you have:

  • A severe fall
  • Chest pain
  • Difficulty breathing
  • Open wounds
  • Severe conditions (e.g., headache, stomach pain, etc.)
  • Trauma

Learn where to get care depending on the care you need

To learn more:

  • Talk to your primary care provider
  • Call 877-856-5702 (TTY: 711), Monday – Friday, 7 a.m. – 8 p.m., Eastern time

Looking for help?

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Value-added benefits

Learn about the extra benefits and services available to Humana Healthy Horizons in Ohio members.

Documents & forms

Find the documents and forms you need, including your Member Handbook.