Florida Medicaid/Long-Term Care (LTC): New 24/7 Video Doctor visits

We know you can get sick or hurt without warning. You should call your doctor when you need care. If your doctor is not available, you now have 24/7 access to video doctor visits with the Amwell app or at HumanaFlorida.Amwell.com, opens new window.
Mother trying to talk with doctor on laptop while watching two kids staying home. Homeschooling and distance learning

Video doctor visits with Amwell are a great way to get a screening for coronavirus (COVID-19) without leaving your home, and also if you have:

  • Allergies
  • Bug bites
  • Bumps, cuts, and scrapes
  • Cold sores
  • Cough, sore throat, congestion
  • Ear pain
  • Flu
  • Gout
  • Minor headaches, sprains, strains
  • Nausea, vomiting, diarrhea
  • Pink eye
  • Sinus infection
  • Strep throat
  • Urinary burning

To get started:

Create an online account or Create a mobile account

  1. Go to HumanaFlorida.Amwell.com, opens new window
  2. Enter your first and last name and your email address
  3. Create a password
  4. Agree to the terms of use
  5. Select Florida as your location
  6. Enter your date of birth*
  7. Enter service key HumanaFL
  1. Download the Amwell mobile app to your Apple or Android device
  2. Enter your first and last name, date of birth*, gender, and email address
  3. Select Florida as your location
  4. Create a password
  5. Agree to the terms of use
  6. Enter service key HumanaFL

* You must be at least 18 to create an Amwell account.

Need a mobile phone? We can help you get a free mobile phone. Learn how: SafeLink Mobile Phone Flyer, PDF opens new window (English and Spanish)

To visit with a video doctor:

  • Log into your account (on a computer, tablet, or phone)**
  • Pick Urgent Care

** Your username and password are good when using a computer, tablet, or phone.

During your video doctor visit, you can:

  • Discuss your health concerns
  • Collaborate on a treatment plan
  • Select the pharmacy where you want to go, if you need to fill a prescription
  • Get a screening for COVID-19 and a prescription for COVID-19 testing if needed
  • And more!

You should go to an emergency room immediately or call 911 if you have:

  • Chest pain
  • Difficulty breathing
  • Open wounds
  • Severe conditions (e.g., headache, stomach pain, etc.)
  • Severe falls
  • Trauma

If you have questions about video doctor visits, or need help creating an account, call the toll-free number on the back of your Member ID card.

Looking for help?

Contact Us

If you have questions, find the number you need to get help and support.

Get contact info

Find a doctor

Find a doctor, hospital, or pharmacy
Search

Documents and forms

Find the documents and forms you need, including your member handbook.

Find documents and forms