Audio and video (telehealth) doctor visits

We know you can get sick or hurt without warning. You should call your doctor when you need care. If your doctor is not available, you now have 24/7 access to video doctor visits with the Amwell app or at HumanaFlorida.Amwell.com, opens new window.

Mother trying to talk with doctor on laptop while watching two kids staying home. Homeschooling and distance learning

Stay connected to your doctor

Need to see a doctor but don’t want to leave your home?

As a Humana Florida Medicaid member, you can have an audio and video doctor visit with your doctor, if he or she offers this type of service.

Many doctors offer audio and video visits when you’re well and when you’re sick.

Audio and video visits are a good way to stay connected with your doctor without having to meet in person.

During an audio and video doctor visit, you can:

  • Discuss your health concerns and collaborate on a treatment plan
  • Select the pharmacy where you want to go, if you need to fill a prescription
  • And more!

Having an audio and video visit from wherever you are also can help you:

  • Save time – You can visit your doctor without spending time in a waiting room
  • Save money – You can visit your doctor without having to leave your home or miss work
  • Feel better – Get a diagnosis, treatment, and prescription when needed

Ask your doctor if he or she offers audio and video visits.

To learn more call our Customer Care team at 1-800-477-6931 (TTY: 711), Monday – Friday, 8 a.m. – 8 p.m., Eastern time.

Video visits for urgent care

If you need urgent care and your doctor is not available, you can have a video doctor visit with Amwell. A video visit with Amwell may be right for you if you have:

  • Allergies
  • Bug bites
  • Bumps, cuts, and scrapes
  • Cold sores
  • Cough, sore throat, congestion
  • Ear pain
  • Flu
  • Gout
  • Minor headaches, sprains, strains
  • Nausea, vomiting, diarrhea
  • Pink eye
  • Sinus infection
  • Strep throat
  • Urinary burning

To get started:

* You must be at least 18 to create an Amwell account.

Need a mobile phone? We can help you get a free mobile phone. Learn how: SafeLink Mobile Phone Flyer, PDF opens new window (English and Spanish)

To visit a doctor through Amwell:

  • Log into your account (on a computer, tablet, or phone)**
  • Pick Urgent Care

** Your username and password are good when using a computer, tablet, or phone.

You should go to an emergency room immediately or call 911 if you have:

  • Chest pain
  • Difficulty breathing
  • Open wounds
  • Severe conditions (e.g., headache, stomach pain, etc.)
  • Severe falls
  • Trauma

Looking for help?

Contact Us

If you have questions, find the number you need to get help and support.

Find a doctor

Find a doctor, hospital, or pharmacy

Documents and forms

Find the documents and forms you need, including your member handbook.