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- Follow the steps on your computer or on your mobile device to create your account
- Enter the service key HumanaFL when signing up, to see the services available to you as a Humana member
* You must be at least 18 to create an Amwell account.
Need a mobile phone? We can help you get a free mobile phone. Learn how: , PDF opens new window (English and Spanish)
To visit with a video doctor:
- Log into your account (on a computer, tablet, or phone)**
- Pick Urgent Care
** Your username and password are good when using a computer, tablet, or phone.
During your video doctor visit, you can:
- Discuss your health concerns
- Collaborate on a treatment plan
- Select the pharmacy where you want to go, if you need to fill a prescription
- Get a screening for COVID-19 and a prescription for COVID-19 testing if needed
- And more!
You should go to an emergency room immediately or call 911 if you have:
- Chest pain
- Difficulty breathing
- Open wounds
- Severe conditions (e.g., headache, stomach pain, etc.)
- Severe falls
If you have questions about video doctor visits, or need help creating an account, call the toll-free number on the back of your Member ID card.