Audio and video (telehealth) doctor visits

Need to see a doctor but don’t want to leave your home?

As a Humana Florida Medicaid member, you can have an audio and video doctor visit with your doctor, if he or she offers this type of service.

Many doctors offer audio and video visits when you’re well and when you’re sick.

Audio and video visits are a good way to stay connected with your doctor without having to meet in person.

During an audio and video doctor visit, you can:

• Discuss your health concerns and collaborate on a treatment plan
• Select the pharmacy where you want to go, if you need to fill a prescription
• And more!

Having an audio and video visit from wherever you are also can help you:

• Save time – You can visit your doctor without spending time in a waiting room
• Save money – You can visit your doctor without having to leave your home or miss work
• Feel better – Get a diagnosis, treatment, and prescription when needed

Ask your doctor if he or she offers audio and video visits.

To learn more call our Customer Care team at 1-800-477-6931 (TTY: 711), Monday – Friday, 8 a.m. – 8 p.m., Eastern time.

If you need urgent care and your doctor is not available, you can have a video doctor visit with Amwell. A video visit with Amwell may be right for you if you have:

• Sign up using the free mobile app or website, opens new window
• Follow the steps on your computer or on your mobile device to create your account

* You must be at least 18 to create an Amwell account.

Need a mobile phone? We can help you get a free mobile phone. Learn how: SafeLink Mobile Phone Flyer, PDF opens new window (English and Spanish)

To visit a doctor through Amwell:

• Log into your account (on a computer, tablet, or phone)**
• Pick Urgent Care

** Your username and password are good when using a computer, tablet, or phone.

You should go to an emergency room immediately or call 911 if you have:

• Chest pain
• Difficulty breathing
• Open wounds
• Severe conditions (e.g., headache, stomach pain, etc.)
• Severe falls
• Trauma