Skip to main content

Virtual care (telehealth) visits

We know you can get sick or hurt without warning. You should call your doctor when you need care. Our members get 24/7 access to video (virtual) doctor visits for urgent care with MDLIVE® and support for mental and social health and wellbeing through Pyx Health (for members 18 and older).

Mother trying to talk with doctor on laptop while watching two kids staying home. Homeschooling and distance learning

Stay connected to your doctor

Need to see a doctor but don’t want to leave your home?

As a Humana Healthy Horizons in Florida® member, you can have a virtual care visit with your doctor, if he or she offers this type of service.

Many doctors offer audio and video visits when you’re well and when you’re sick.

Audio and video visits are a good way to stay connected with your doctor without having to meet in person.

During an audio and video doctor visit, you can:

  • Discuss your health concerns and collaborate on a treatment plan
  • Select the pharmacy where you want to go, if you need to fill a prescription
  • And more!

Having an audio and video visit from wherever you are also can help you:

  • Save time – You can visit your doctor without spending time in a waiting room
  • Save money – You can visit your doctor without having to leave your home or miss work
  • Feel better – Get a diagnosis, treatment, and prescription when needed

Ask your doctor if he or she offers audio and video visits.

To learn more call our Customer Care team at 800-477-6931 (TTY: 711), Monday – Friday, 8 a.m. – 8 p.m., Eastern time.

Get compassionate support from Pyx Health

Our members who are 18 and older who meet eligibility criteria can get no-cost support for mental and social health through Pyx Health. With Pyx Health’s easy-to-use app and friendly staff, you can:

  • Access and get help navigating Humana’s member resources
  • Find help with food, transportation, or rent
  • Get compassionate support or companionship
  • Learn how to improve your mood, reduce anxiety, increase motivation, and more

Download the Pyx Health app today to get started

Video visits for urgent care

If you need urgent care and your doctor is not available, you can have a video doctor visit with MDLIVE. A video visit with MDLIVE may be right for you if you have:

  • Allergies
  • Bug bites
  • Bumps, cuts, and scrapes
  • Cold sores
  • Cough, sore throat, congestion
  • Ear pain
  • Flu
  • Gout
  • Minor headaches, sprains, strains
  • Nausea, vomiting, diarrhea
  • Pink eye
  • Sinus infection
  • Strep throat
  • Urinary burning

To get started:

Through the Federal Lifeline Program, households may be eligible for a smartphone with monthly minutes, text and data. Visit Safelink to apply.

You should go to an emergency room immediately or call 911 if you have:

  • Chest pain
  • Difficulty breathing
  • Open wounds
  • Severe conditions (e.g., headache, stomach pain, etc.)
  • Severe falls
  • Trauma

Looking for help?

Contact Us

If you have questions, find the number you need to get help and support.

Find a doctor

Find a doctor, hospital, or pharmacy.

Documents & forms

Find the documents and forms you need, including your member handbook.