Coronavirus (COVID-19) coverage
We are here to support our members affected by COVID-19. Learn how we have you covered.
Florida Medicaid coverage extension
The Agency for Health Care Administration (AHCA) is extending all Florida Medicaid recipients’ Medicaid coverage until the end of the current state of emergency related to COVID-19. The state of emergency went into effect on March 9, 2020. You will get a letter before your Medicaid coverage will end. You do not need to do anything to keep your Medicaid, and your benefits will remain the same. For more information, AHCA provides the following answers to , PDF opens new window.
Our eligible members can earn rewards for getting a COVID-19 vaccine
Humana Healthy Horizons™ in Florida members 12 years and older can qualify to earn $20 in rewards after getting a COVID-19 vaccine.
Our members who are 18 and older can qualify to earn $20 in rewards through Go365 for Humana Healthy Horizons™. Our members between the ages of 12 and 17 can earn a $20 gift card after we receive a claim for your vaccine from your provider.
For members between the ages of 12 and 17
All members between the ages of 12 and 17 can qualify to earn a $20 gift card after getting a COVID-19 vaccine. To qualify:
- You must be fully vaccinated against COVID-19
- We must have a claim on file from your provider
After we get a claim from your provider, we will mail you a $20 gift card to the address we have on file for you.
If you already received your COVID-19 vaccine and have had Humana Healthy Horizons in Florida coverage since at least April 1, 2021, you will be eligible to get a $20 gift card as long as:
- You are between the ages of 12 and 17
- We have a claim on file from your provider for your COVID-19 vaccination
For members 18 and older
Our members who are 18 and older and enroll in Go365 for Humana Healthy Horizons can earn $20 in rewards after submitting proof of getting a COVID-19 vaccine.
To be eligible for this reward, you must:
- Register an account through Go365 for Humana Healthy Horizons
- Get a COVID-19 vaccine
- If getting the Moderna vaccine, you must get both doses
- If getting the Pfizer vaccine, you must get both doses
- If getting the Johnson & Johnson vaccine, you must get one dose
- Log in to your Go365 for Humana Healthy Horizons account
- Upload an image of your completed vaccination card
If you received a COVID-19 vaccination before we made this reward opportunity available, you still can earn $20 in rewards. You have 90 days from July 1, 2021 to upload an image of your completed vaccination card.
To be eligible, you must have received your COVID-19 vaccination after April 1, 2021 and be:
- 18 and older
- A Humana Healthy Horizons in Florida member at the time you received your COVID-19 vaccine
Telehealth coverage
Our members can see their doctor(s) without leaving their homes. To have a telehealth (audio and/or video) visit:
- Call your primary care physician
- Have an urgent care doctor visit 24/7 with board-certified doctors through , opens new window or mobile app
Free COVID-19 lab testing
Extra support to answer your questions
- Just call the number on the back of your Member ID card to speak with Member Services
To help reduce the spread of COVID-19
- Cough or sneeze into a tissue or the inside of your elbow
- Throw away used tissues in the trash
- Wash your hands with soap and water for 20 seconds (if soap is not available, use hand sanitizer that contains at least 60% alcohol)
- Clean frequently touched surfaces (e.g., tables, doorknobs, light switches, countertops, handles, desks, phones, keyboards, toilets, and sinks) with soap and water, and then disinfect, on a daily basis
- Stay at least 6 feet away from others
- Stay at home as much as possible, especially if you are
- Sick
- Older
- Have a serious chronic medical condition (like heart disease, diabetes, or lung disease)