Coronavirus (COVID-19) coverage

We have taken immediate actions to simplify COVID-19 care. Learn more about how we have you covered.

 little boy at home behind a window holding up a rainbow drawing

COVID-19 is a mild to severe respiratory illness that can:

  • Appear between 2 and 14 days after exposure
  • Include symptoms such as cough, shortness of breath, or fever

Being around others, even if you do not feel sick, is risky for:

  • Older adults
  • People with more serious chronic conditions (like heart disease, diabetes, or lung disease)

To help remove barriers to care for our members looking for treatment related to COVID-19, we have put in place the following:

Florida Medicaid coverage extension

The Agency for Health Care Administration (AHCA) is extending all Florida Medicaid recipients’ Medicaid coverage until the end of the current state of emergency related to COVID-19. The state of emergency went into effect on March 9, 2020. You will get a letter before your Medicaid coverage will end. You do not need to do anything to keep your Medicaid, and your benefits will remain the same. For more information, AHCA provides the following answers to frequently asked questions, PDF opens new window.

Telehealth coverage

  • Call your primary care physician
  • Have a video doctor visit 24/7 through the Amwell website, opens new window or mobile app
  • Get a screening for COVID-19 without leaving your home

Approved COVID-19 lab testing

  • No cost to Humana-covered members

Extra support to answer your questions

  • Just call the number on the back of your member ID card to speak with one of our customer care representatives

Keep a healthy routine

To help reduce the spread of COVID-19

  • Cough or sneeze into a tissue or the inside of your elbow
  • Throw away used tissues in the trash
  • Wash your hands with soap and water for 20 seconds (if soap is not available, use hand sanitizer that contains at least 60% alcohol)
  • Clean frequently touched surfaces (e.g., tables, doorknobs, light switches, countertops, handles, desks, phones, keyboards, toilets, and sinks) with soap and water, and then disinfect, on a daily basis
  • Stay at least 6 feet away from others
  • Stay at home as much as possible, especially if you are
    • Sick
    • Older
    • Have a serious chronic medical condition (like heart disease, diabetes, or lung disease)

Additional resources

Access information about getting, cooking, and storing healthy food, PDF opens new window

Learn how to connect with others while keeping a safe, social distance, PDF opens new window

Learn how to talk to kids and young people about COVID-19, PDF opens new window

Learn how to find a work-life balance, PDF opens new window

Learn how to lower the cost of your electric bill during the COVID-19 pandemic, PDF opens new window

What you can do to remain healthy during the COVID-19 pandemic (infographic), PDF opens new window

How to prevent COVID-19 and where to get ongoing updates, PDF opens new window

Looking for help?

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Documents & forms

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