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When your doctor is available

For most issues, your primary care provider (PCP):

  • Can give you the care you need
  • Can see you when you’re well and when you’re sick
  • May be able to offer you a virtual care (telehealth) visit

Virtual visits are a great way to stay connected to your doctor without leaving your home.

A virtual doctor visit may be appropriate for:

  • Allergies
  • Bug bites
  • Bumps, cuts, and scrapes
  • Cold sores
  • Cough, sore throat, congestion
  • Ear pain
  • Flu
  • Gout
  • Minor headaches, sprains, strains
  • Nausea, vomiting, diarrhea
  • Pink eye
  • Sinus infection
  • Strep throat
  • Urinary burning

Ask your doctor if he or she offers virtual visits.

Learn more about virtual care

Can’t see your doctor immediately? You can connect with board-certified doctors 24 hours a day, seven days a week, via virtual visits with MDLIVE®.

When your doctor is not available:

Go to a retail clinic or urgent care center

Retail clinics like CVS® and urgent care centers are:

  • Convenient – Most open early, close late, and have weekend hours
  • Quick – No appointment needed
  • Staffed by trained professionals – Get treatment for a range of issues, including urgent flu-like symptoms, moderate stomach pain, small cuts, minor injuries, ongoing diarrhea, and wheezing

Find a retail clinic or urgent care center

  • In-network providers
  • Other healthcare facilities
  • Pharmacies
  • Retail clinics
  • Specialists
  • Urgent care centers

Access our Find a Doctor service

Watch a short video about using our Find a Doctor service, opens new window

Call the toll-free number on the back of your Member ID card for help:

  • Setting up doctor visits
  • Transportation to and from doctor visits

Go to the emergency room

  • Dial 911 or get to your nearest emergency room if you have a sudden, serious situation:
    • That demands immediate attention, such as uncontrolled bleeding, chest pain, difficulty breathing, or stroke
    • That may represent a threat to your life or limb

If you go to the ER, please:

  • Call us at 1-800-611-1467 (TTY: 711) after you are discharged
  • Tell your doctor about your ER visit

Use our Where to Get Care chart, PDF opens new window to help you pick the right place to get care depending on the care you need.

Give us a call

  • Call the HumanaFirst® Nurse Advice Line 24 hours a day, seven days a week at 1-800-477-6931 TTY: 711 to speak to a registered nurse about what to do and where to go when you have a health concern
  • Call our Customer Care team from 8 a.m. to 8 p.m., Eastern time, Monday through Friday at 1-866-477-6931 TTY: 711 for answers to other questions

Looking for help?

Contact Us

If you have questions, find the number you need to get help and support.

Find a doctor

Find a doctor, hospital or pharmacy.

Documents & forms

Find the documents and forms you need, including your member handbook.