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Where to get care

We know you can get sick or hurt without warning. Your doctor can see you when you’re sick and when you’re well.

Ask your doctor about her policy on:

  • Sick visits
  • After-hours care
Healthcare provider high fives young patient with ankle sprain that has been wrapped up while smiling mom looks on

When your doctor is not available:

Have a video doctor visit 24/7

See a doctor when you want without leaving your home with the Amwell website or mobile app.

During your video doctor visit, you can:

  • Discuss your health concerns
  • Collaborate on a treatment plan
  • Select the pharmacy where you want to go, if your video doctor calls in a prescription for you
  • And more!

To set up and have a virtual appointment:

For more information about 24/7 video doctor visits, go to

Go to a retail clinic or urgent care center

Retail clinics like CVS® and urgent care centers are:

  • Quick – No appointment needed
  • Convenient – Most open early, close late, and have weekend hours

To find a retail clinic or urgent care center near your home or workplace:

To use our online find a doctor tool:

  • Go to slash find a doctor
  • Select Medicaid as your coverage type
  • Enter your ZIP code, and
  • Select network from the dropdown menu

You can then search by:

  • The name of the doctor or facility
  • Specialty, such as cardiology, or
  • A condition such as ear infection

You also can choose all and:

  • Type any text into the search box
  • Then click search

You can click new search on the search results page to search for something else.

If you need help finding and choosing a doctor, call the number on the back of your member ID card to speak to a customer care representative.


Call the toll-free number on the back of your Member ID card for help:

  • Setting up doctor visits
  • Transportation to and from doctor visits

Go to the emergency room (ER)

Dial 911 or get to your nearest emergency room if you have a sudden, serious situation:

  • That demands immediate attention, such as uncontrolled bleeding, chest pain, difficulty breathing, or stroke
  • That may represent a threat to your life or limb

If you go to the ER, please:

  • Call us at 1-800-611-1467 (TTY: 711) after you are discharged
  • Tell your doctor about your ER visit

Use our Where to Get Care chart, PDF opens new window to help you pick the right place to get care depending on the care you need.

Give us a call

  • Call the HumanaFirst® Nurse Advice Line 24 hours a day, seven days a week at 1-800-477-6931 TTY: 711 to speak to a registered nurse about what to do and where to go when you have a health concern
  • Call our Customer Care team from 8 a.m. to 8 p.m., Eastern time, Monday through Friday at 1-866-477-6931 TTY: 711 for answers to other questions

Looking for help?

Contact Us

If you have questions, find the number you need to get help and support.

Find a Doctor

Find a doctor, hospital or pharmacy.

Documents & forms

Find the documents and forms you need, including your member handbook.