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News and alerts

Find the latest news, alerts, and information you need to know about your Kentucky Medicaid plan.

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Stay up to date with Kentucky Medicaid

If there’s something new going on with Kentucky Medicaid, you can find out here. We’ll post the latest news and alerts on the issues that matter most to you.

Alerts

In the wake of a series of tornadoes that devastated four states on Friday, December 10:

  • Gov. Andy Beshear issued a state of emergency
  • The Kentucky Department for Medicaid Services lifted some pharmacy-related requirements for Medicaid recipients in Caldwell, Fulton, Graves, Hancock, Hickman, Hopkins, Lyon, Marshall, Muhlenberg, Ohio, and Warren Counties

If you live in one of above counties and take prescription medicine, you can get an emergency refill at any pharmacy.

Remember, our enrollees can:

  • Get an emergency refill at no cost
  • Get emergency services, including from out-out-network providers, without authorization or a primary care physician referral

For more information:

  • Call Enrollee Services at 800-444-9137 (TTY: 711), Monday – Friday, from 7 a.m. – 7 p.m., Eastern time to get information about coverage
  • If you are a resident of an above county and have immediate food insecurity concerns, please let our Enrollee Services representative know so that we can help
  • Call MedImpact at 800-210-7628 for answers to pharmacy-related questions
  • Visit https://kyportal.medimpact.com to find a nearby pharmacy

When there is important information you need to know, we’ll post it here.

News

You’ve found the right section for news, newsletters, and other updates. We will add information here as we have it.

On the Horizon – Humana Healthy Horizons in Kentucky Enrollee Newsletter, PDF

In the March 2022 edition of On the Horizon, you will find information about:

  • Completing healthy activities and earning rewards
  • Getting safer, sooner with a flu vaccine
  • Keeping your mouth and gums healthy
  • Finding the right dental care with our search tool
  • Getting back on track with a preventive care visit
  • How things change—and the medicine a child takes may need to change, too
  • Screenings that could save your life
  • Attribution and involuntary dismissal
  • Spending time on our enrollee website
  • Extra support for our enrollees with type 2 diabetes
  • Extra support for our pregnant enrollees and new moms
  • Virtual care (telehealth) services with MDLIVE®
  • Fraud, waste, and abuse

Previous editions

November 2021, PDF

February 2021, PDF

October 2020, PDF

Adobe Reader is required to view PDF files. Get Adobe Reader

Support during disasters

We are here to support you during public health emergencies or disasters. See what steps we take to make sure enrollees in affected areas get the medical care they need.

Get support during disasters

We want to hear from you!

You trust us with your healthcare—now trust us with your ideas! During the year, we hold virtual Listen and Learn sessions with our enrollees to find out how we’re doing. The enrollees who participate become part of our Quality Member Access Committee-Community Advisory Board (QMAC-CAB).

Our 2022 schedule is:

  • Thursday, June 16 – for enrollees in Regions 1, 2, and 4
  • Thursday, September 29 – for enrollees in Regions 6, 7, and 8
  • Thursday, November 17 – for all enrollees statewide

To reserve your spot or for more information, please call 888-800-8659. We will collect some information from you, including your email address, and then follow up with sign-in information in advance of the virtual Listen and Learn. If you get an answering machine, please speak slowly and clearly and leave your name and best contact number.

Looking for help?

Contact us

If you have questions, find the number you need to get help and support.

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Documents & forms

Find the documents and forms you need, including your Enrollee Handbook.