Enrolling in Humana Healthy Horizons™ in Kentucky

For new Medicaid enrollees, or if you have a different health plan and want to switch to Humana Healthy Horizons in Kentucky:

To complete the Medicaid application process:

Call: 1-844-407-8398

Visit: Kynect.ky.gov/benefits, opens new window

To see if you qualify for Medicaid, answer the Kentucky Kynect pre-screening questionnaire, opens new window, or take a look at this eligibility chart, opens new window. Remember that factors other than income affect your eligibility.

Once approved for Medicaid, you can select your main doctor and choose Humana Healthy Horizons as your Medicaid Managed Care Plan.

December 2020 Open Enrollment Update: The Kentucky Cabinet for Health and Family Services (KDMS) has extended the opportunity for Medicaid enrollees to change their plans without cause through March 15, 2021. You can learn more at Kentucky Kynect.

We designed Humana Healthy Horizons to provide you with the care and support you need – so you have more time to focus on what you love. Now more than ever, your health and healthcare coverage are important. Humana Healthy Horizons makes available to Kentucky Medicaid enrollees access to the high-quality healthcare coverage, opens new window you want and extras you need.

We have easy ways for you to find a doctor or a specialist. We can send your medicines to your home, so you don’t have to go to a pharmacy. And along with your medical care, you get:

• Access to a large network of doctors with no referrals needed
• Access to Go365 for Humana Healthy Horizons™, opens new window, a rewards program to help you stay healthy
• Behavioral and emotional health coverage
• Dental, hearing, prescription, and vision coverage
• Digital tools to help you manage your health care
• Job training, public record expungement, and GED testing

Learn more about the extra programs and services we offer enrollees in 2021.

2021 Value-Added Services, Benefits, and Healthy Rewards Guide, PDF opens new window

Humana is proud of our strong relationship with Kentucky Medicaid. We’re focused on helping you make the most of your plan so you can focus on what matters most.

Here are some things you should know about Medicaid enrollment in Kentucky:

Mandatory enrollment means you qualify for Kentucky Medicaid and are required to enroll in a plan. You can choose the plan you want, or the state automatically will enroll you into a plan.

When you first enroll in a Medicaid Managed Care Plan, you have 90 days to try the plan. During this 90-day period, you can switch for any reason to a new plan. After this 90-day period ends, you cannot change health plans until the next open enrollment period, unless you have an event that allows a change.

The yearly Open Enrollment Period gives mandatory enrollees another chance to change plans for any reason.

If you want to switch to Humana Healthy Horizons, call Kentucky Department for Medicaid Services (KDMS) at 1-855-446-1245, from 8 a.m. to 5 p.m., to speak with a Medicaid Services Representative.

Any changes you make to your health plan enrollment will be effective on January 1 of that next calendar year. For example, changes you make in November 2020 will be effective on January 1, 2021.You still will get benefits from your current health plan until this date. Once the plan year starts on January 1, 2021, you have 90 days to make a change. After this 90-day period ends, you cannot change health plans until the next open enrollment period, unless you have an event that allows a change.

You can find more information about enrollment on the Kentucky Cabinet for Health and Family Services (CHFS), opens new window enrollment webpage.

Disenrollment is when you need to change your health plan outside of open enrollment or the first 90 days of enrollment. You need to have a reason approved by the state if you want to disenroll. For a list of approved reasons to disenroll, see your Enrollee Handbook.

Now that you know more about how to enroll in Humana Healthy Horizons, your next step is to talk to Kentucky’s designated enrollment Kynector. A Kynector can help you enroll or disenroll from a plan, and answer your questions.

Not sure if you can change plans? Some Medicaid enrollees can change their plans at any time, for any reason. To find out if you may change plans, call Kentucky’s enrollment Kynector at 1-855-306-8959 (TTY: 711).

When you know there’s a light in the distance but you can’t quite reach it, extra care may be a big help. Humana Healthy Horizons can help you focus on the big picture and all your healthy days ahead.