New member resources

New to Kentucky Medicaid? You’re in the right place. Let’s begin and get to know your plan.

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New Humana Health Plan members

Welcome! We want to help you make the most of your plan right away. Use this page as a guide to the information you’ll need to get started. Find helpful links to important document and forms, learn how to register for MyHumana and understand what your plan covers.

Medicaid documents and forms

Your welcome letter has lots of important details on how to get started with your plan. Reading your letter is a good first step.

Your member handbook is the best resource to find everything you want to know about your plan in one place. If you have any questions, this book is where to look.

Find your member handbook

Help us get to know you

We can provide better care when we know more about you. You can help by filling out these forms:

  • Health Risk Assessment: Tell us about your health history and how we can best help you. You should fill this out as soon as possible after becoming a new member.
  • Consent for release of medical records: If you change doctors, this will allow us to send your medical records to your new doctor.

We have other documents and forms to help you understand your plan. Be sure to check them out.

See all documents and forms

Your MyHumana account

MyHumana is Humana’s secure member website where you can find your plan information and other helpful tools. You can get to MyHumana by signing in on

MyHumana lets you:

  • Set your communication preferences. You can choose to get messages by email, text or phone.
  • Download and print a copy of your member ID card in the ID card center.
  • Ask for a new copy of your member ID card. We will send this to the address we have listed on your account.
  • Update your address on the Accounts & Settings page.
  • Update who your primary care physician is on the Coverage & Benefits page.

Registering is easy and only takes a minute.

Set up your MyHumana account

What your plan covers

Humana Health Plan includes medical, vision, dental and hearing coverage. You also have prescription drug and behavioral health benefits.

Check out your member handbook for all the details on your coverage.

Pharmacy benefits

Managing your medicines is important. We want you to feel comfortable knowing what you’ll have to pay for your prescriptions. Learn about your pharmacy benefits and more.

See pharmacy benefits

Health and wellness

We want you to achieve your best physical, mental and emotional health. Humana Heath Plan offers behavioral health services and health and wellness programs to help you on your journey to good health.

View health and wellness services

Caregiver access

Caring for a loved one can be challenging. Humana offers support and resources to help caregivers.

Looking for the forms you need to grant a caregiver access? You can find those here, too.

Find caregiver support

Find a doctor

One of the first things you can do as a new Humana Health Plan member is to make an appointment with your new primary care physician.

It is important that you meet your new doctor as soon as possible. Try to schedule your first appointment 30 days after your plan begins. Your doctor needs to learn about you to help with your care.

It’s easy to find an in-network doctor using the online Find a Doctor tool.

Where should you go to see a doctor or other healthcare provider? You have choices. Learn about your choices for care, PDF opens new window

Help us help you!

You trust us with your health care. Now trust us with your ideas! We will be holding Listen and Learn sessions throughout the year for enrollees like you to share your feedback with us on how we can make your experience with Humana better! This event is free to you and to thank you for your time you will receive a $40 gift card at the end of the session. Below is when and where we will hold our meetings:

February 27th   Fayette County
Jacobs Hope Cafeteria, 299 W. Loudon Ave., Lexington, KY 40508
1-3 pm Eastern

During to the ongoing coronavirus (COVID-19) pandemic, future meetings likely will not be held in person but still will take place. We will update our website with information about these meetings as we know more.

August 26
1 p.m. – 3 p.m., Eastern time

September 24
10 a.m. – 12 p.m., Central time

November 24
1 p.m. – 3 p.m., Eastern time

To reserve your spot or for more information please call 1-888-800-8659. We hope to see you there!

Looking for help?

Contact us

If you have questions, find the number you need to get help and support.

Find a doctor

Find a doctor, hospital or pharmacy.

Documents and forms

Find the documents and forms you need to manage your Kentucky Medicaid plan, including your enrollee handbook.