New member resources

Humana Healthy Horizons in Kentucky members must complete the Medicaid eligibility renewal process to ensure they don’t lose their Medicaid coverage and benefits.

The Kentucky Department for Community-Based Services (DCBS) sends renewal forms by mail to initiate the renewal process. If you do not complete the renewal process, you risk losing your Humana Healthy Horizons in Kentucky coverage and benefits.

Humana Healthy Horizons in Kentucky cannot process your renewal for Medicaid coverage.

We want to help you live your best life in your best health possible. As part of our commitment to you, we offer rewards for taking healthy actions.

Make the most of your Humana Healthy Horizon enrollment by downloading 2 digital apps:

Go365

• Create an account in the Go365 for Humana Healthy Horizons^® app and start earning rewards for completing eligible healthy activities, like taking the Health Risk Assessment (HRA). See below for more information.

MyHumana

Your Go365 for Humana Healthy Horizons login credentials work with MyHumana.

Your MyHumana opens in new window account gives you 24/7 access to your plan information. With a MyHumana account, you can:

• Choose and change your primary care provider (PCP)
• See and download your Member ID card
• Get important health notices
• Complete your HRA

Download both apps opens in new window

Fill out key health forms

Your welcome kit includes a HRA. The HRA is a set of questions about you and your health. We will use your answers to help make sure you get the care and support you need.

You may complete your Health Risk Assessment (HRA) using any of the options below:

• In the Go365 app. Once you have downloaded the app and signed in, you can take the HRA from the dashboard of the app.
• Filling out the HRA you received in your welcome kit and sending it back to us in the postage-paid envelope you also received, or
• Downloading a new copy opens in new window , completing it, and sending back to the address on the form,
• Calling us at 855-251-7877 (TTY: 711), or
• Through your MyHumana opens in new window account

Health Risk Assessment (HRA) – English pdf opens in new window

Health Risk Assessment (HRA) – Spanish pdf opens in new window

Your welcome kit also included a consent for release of protected health information form. If you change doctors, this form will let us send your medical records to your new doctor

Please complete the form included in your welcome kit and return it to us in the enclosed envelope. If you need a new form, you can download one below:

Consent for Release of Protected Health Information (PHI) – English pdf opens in new window

Consent for Release of Protected Health Information (PHI) – Spanish pdf opens in new window

Please return your completed form to:

Humana Healthy Horizons in Kentucky
P.O. Box 14823
Lexington, KY 40512-4823

Pick a doctor

Your Member ID card includes the name of your primary care PCP. To pick a different PCP, use our Find Care opens in new window service to see doctors in your area. To change your PCP, use your MyHumana account or call the number on the back of your Member ID card.

Your PCP should be:

• Close to your home or work
• Able to meet your health needs
• Able to meet your cultural needs, such as language preference

We recommend you:

• Meet with your PCP within the first 30 days of enrollment
• Talk to your PCP about your current and future health needs
• Meet with your PCP at least once each year

Your Member Handbook is the best resource to find everything you want to know about your plan in one place. If you have questions, this handbook is where to look.

Find your Member Handbook .

We have other documents and forms to help you understand your plan. Be sure to check them out.

See all documents and forms

Extras for you

Take advantage of the extras you get as a Humana Healthy Horizons in Kentucky member. Learn about each available benefit, including how to access it, in your Member Handbook.

What your plan covers

Your medical plan includes dental, hearing, medical, and vision coverage. You also have prescription drug and behavioral health benefits.

Check out your Member Handbook for all the details about your coverage

Pharmacy benefits

As of July 1, 2021, MedImpact administers pharmacy benefits for all Medicaid members in Kentucky, including Humana Healthy Horizons in Kentucky members. All of your previous pharmacy benefits will remain the same, and you do not have to do anything.

Connect with MedImpact to learn more about your pharmacy benefits

Health and wellness

We want you to achieve your best physical, mental, and emotional health. Your coverage includes access to behavioral health services and health and wellness programs to help you on your journey to good health.

View health and wellness benefits, programs, and services

Caregiver access

Caring for a loved one can be challenging. Humana offers support and resources to help caregivers. Looking for the forms you need to grant a caregiver access? You can find those here, too.

Find caregiver support

We want to hear from you!

You trust us with your healthcare—now trust us with your ideas! During the year, we meet with members around the state to find out how we’re doing. Members who participate become part of our Quality Member Access Committee.

See when we’re meeting with members in your area pdf opens in new window

Members who join us for an in-person meeting get a $40 gift card.

To reserve your spot or for more information please call 888-800-8659 or email KYMCDCommunityManagement@humana.com . When leaving a message, please speak slowly and clearly and provide your name and contact information. We will return your call as soon as we can.

Consumer alert

The Kentucky Department for Medicaid Services is reaching out to providers, stakeholders, Medicaid members, and representatives from the advocacy community to raise awareness of an important issue. As we move through the Medicaid unwinding process, we are reminding the public to be aware of the possibility of being contacted by telemarketers selling short-term health insurance products that are not compliant with the Affordable Care Act (ACA) opens in new window . The Qualified Health Plans available through kynect health coverage opens in new windoware certified to be ACA compliant.

Go365 for Humana Healthy Horizons is available to all who meet the requirements of the program. Rewards are not used to direct you to select a certain provider.