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Renew your Medicaid coverage and benefits each year

Everyone has unique needs and deserves unique care. Humana Healthy Horizons™ in Kentucky is a Medicaid health plan built by Kentuckians for Kentuckians. You must renew your coverage each year. Renewal means you get to keep your coverage with us. If you don’t renew your coverage, you can lose your healthcare coverage and the extras you get from us.

Mother reviews her coverage while holding her baby

Renewing your coverage

The Kentucky Department for Community-Based Services (DCBS) will send you a form by mail when it’s time for you to renew your Medicaid coverage and benefits.

You can renew your coverage:

  • Online – Through the self-service portal at Kentucky Health Benefit Exchange
  • By mail –
    • Fill out the form you get in the mail from DCBS (making sure to include your phone number and address)
    • Mail back the form as soon as possible
  • By phone – Call DCBS at 855-4KYNECT (459-6328) (TTY: 855-326-4654)
  • In person – Visit your local DCBS office

If you have questions

For answers to questions about renewing your Medicaid coverage and benefits, call your local DCBS office.

Humana Healthy Horizons in Kentucky cannot process your renewal for Medicaid coverage.

For all other questions about your plan, please call Enrollee Services at 800-444-9137 (TTY: 711), Monday – Friday, 7 a.m. – 7 p.m., Eastern time.

Looking for help?

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Documents & forms

Find the documents and forms you need, including your Enrollee Handbook.