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Renew your Medicaid coverage and benefits each year

Everyone has unique needs and deserves unique care. Humana Healthy Horizons® in Kentucky is a Medicaid health plan built by Kentuckians for Kentuckians. You must renew your coverage each year. Renewal means you get to keep your coverage with us. If you don’t renew your coverage, you can lose your healthcare coverage and the extras you get from us.

Mother reviews her coverage while holding her baby

Renewing your coverage

The Kentucky Department for Community-Based Services (DCBS) will send you a form by mail when it’s time for you to renew your Medicaid coverage and benefits.

You can complete the process in 1 of 4 ways:


If you applied for Medicaid coverage online, complete the renewal process via the self-service portal.


You can complete the Renewal Form for Medical Coverage (sent in the mail by DCBS) and return it to:
DCBS Family Support
P.O. Box 2104
Frankfort, KY 40602


You can complete the process over the phone by calling DCBS kynect health coverage at 855-459-6328.


You can visit your local Department of Community Based Services (DCBS) county office.

See a list of office locations

Humana Healthy Horizons in Kentucky cannot process your renewal for Medicaid coverage.

If you have questions

For answers to questions about renewing your Medicaid coverage and benefits, call your local DCBS office.

Humana Healthy Horizons in Kentucky cannot process your renewal for Medicaid coverage.

For all other questions about your plan, please call Enrollee Services at 800-444-9137 (TTY: 711), Monday – Friday, 7 a.m. – 7 p.m., Eastern time.

Consumer alert

The Kentucky Department for Medicaid Services is reaching out to providers, stakeholders, Medicaid members, and representatives from the advocacy community to raise awareness of an important issue. As we move through the Medicaid unwinding process, we are reminding the public to be aware of the possibility of being contacted by telemarketers selling short-term health insurance products that are not compliant with the Affordable Care Act (ACA). The Qualified Health Plans available through kynect health coverage are certified to be ACA compliant.

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Documents & forms

Find the documents and forms you need, including your Enrollee Handbook.