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Transportation services

Need to get to a doctor? Have a job interview? We’ll get you there. All Humana Healthy Horizons® in Ohio members get 30 one-way (15 round) trips each calendar year. No approval needed. Rides are available for the following types of trips:

  • Baby showers
  • County Department of Job and Family Services (CDJFS) appointments
  • Dental, doctor, and vision visits
  • Food banks
  • GED classes
  • Grocery stores
  • Job interviews
  • Maternity/childbirth classes
  • Redetermination appointment
  • Social support (e.g., support group, wellness classes, etc.)
  • Supplemental Nutrition Assistance Program (SNAP) appointments
  • Women, Infants, and Children (WIC) appointments
Mom and daughter travel in back seat of car

Additional transportation services

Members enrolled in Humana case management can qualify for additional transportation services, such as rides for:

  • Intensive outpatient treatment
  • Outpatient and residential behavioral health services
  • Parents to visit their child in a residential or inpatient behavioral health facility
  • Parents to visit their child in the neonatal intensive care unit
  • Support new moms may need during the first 12 weeks after giving birth (trips cannot exceed 30 miles)

Unlimited transportation services

Unlimited transportation is available for members for the following services:

  • Chemotherapy
  • Diabetes management
  • Dialysis
  • Hospital discharge
  • Organ transplant
  • Postpartum trips (up to 12 months after delivery for doctor visits)
  • Prenatal trips
  • Radiation
  • Urgent care
  • Wound care

How to set up transportation

Transportation is provided by Access2Care. Please call Access2Care within 48 hours of needing a ride, if you think you need access to:

  • A car or wheelchair
  • Nonmedical transportation

Same-day transportation is available for urgent healthcare needs.

To set up transportation:

Call Access2Care at 855-739-5986 (TTY: 866-288-3133), Monday – Saturday, from 8 a.m. – 6 p.m., Eastern time.

To cancel a ride, call at least 24 hours in advance.

Please call us at 877-856-5702 (TTY: 711), Monday – Friday, from 7 a.m. – 8 p.m., Eastern time with concerns or complaints you may have about these transportation services.

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