Transportation coverage

All Humana Healthy Horizons^® in Ohio members get 30 one-way (15 round) trips each calendar year. No approval needed. Rides are available for the following types of trips:

• Baby showers
• County Department of Job and Family Services (CDJFS) appointments
• Dental, doctor, and vision visits
• Food banks
• GED classes
• Grocery stores
• Job interviews
• Maternity/childbirth classes
• Redetermination appointment
• Social support (e.g., support group, wellness classes, etc.)
• Supplemental Nutrition Assistance Program (SNAP) appointments
• Women, Infants, and Children (WIC) appointments

Members enrolled in Humana case management can qualify for additional transportation services, such as rides for:

• Intensive outpatient treatment
• Outpatient and residential behavioral health services
• Parents to visit their child in a residential or inpatient behavioral health facility
• Parents to visit their child in the neonatal intensive care unit
• Support new moms may need during the first 12 weeks after giving birth (trips cannot exceed 30 miles)

Unlimited transportation is available for members for the following services:

• Chemotherapy
• Diabetes management
• Dialysis
• Hospital discharge
• Organ transplant
• Postpartum trips (up to 12 months after delivery for doctor visits)
• Prenatal trips
• Radiation
• Urgent care
• Wound care

Transportation is provided by Access2Care. Please call Access2Care within 48 hours of needing a ride, if you think you need access to:

• A car or wheelchair
• Nonmedical transportation

Same-day transportation is available for urgent healthcare needs.

To set up transportation:

Call Access2Care at 855-739-5986 (TTY: 866-288-3133), Monday – Saturday, from 8 a.m. – 6 p.m., Eastern time.

To cancel a ride, call at least 24 hours in advance.

Please call us at 877-856-5702 (TTY: 711), Monday – Friday, from 7 a.m. – 8 p.m., Eastern time with concerns or complaints you may have about these transportation services.