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Ohio Medicaid: Behavioral health support

Behavioral/mental health is an important part of your overall wellness. We help our members take care of their health needs—so they get the right care, in the right place, at the right time.

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We are here to help

Asking for help is OK. You can use behavioral/mental healthcare to help you cope with all sorts of issues. These issues can include stress, trauma, worries, or sadness. Sometimes you may only need someone to talk to. We can help you:

  • Figure out what type of care you need
  • Connect with an experienced provider

If you are in a crisis

During a personal or family crisis, call the Ohio CareLine at 800-720-9616, 24 hours a day, 7 days a week. You’ll speak to someone trained to help. All calls are confidential.

Available behavioral/mental health services

As a Humana Healthy Horizons™ in Ohio member, you have many behavioral/mental health services available to you. These include:

  • Behavioral health nursing services
  • Crisis intervention
  • Diagnostic evaluation and assessment
  • Medical services
  • Mental health services, including:
    • Assertive community treatment for adults
    • Community psychiatric supportive treatment
    • Intensive home-based treatment for children/adolescents
    • Psychosocial rehabilitation
    • Therapeutic behavioral service
  • Medication-assisted treatment for addiction
  • Opioid treatment program services
  • Psychological testing
  • Psychotherapy and counseling
  • Substance use disorder treatment services, including:
    • Case management
    • Intensive outpatient services
    • Partial hospitalization
    • Peer recovery support
    • Residential treatment
    • Withdrawal management

Prior authorization

You may need to get approval before getting any of the above screenings and diagnostic testing services. This preapproval is called prior authorization.

To learn more about prior authorization:

  • Refer to your Member Handbook
  • Call Member Services at 877-856-5702 (TTY: 711), Monday – Friday, 7 a.m. – 8 p.m., Eastern time

You, your authorized representative, or a provider can submit a prior authorization request on your behalf.

Behavioral health services providers

Whether you are coping with everyday stress, relationship challenges, a child’s health needs, a substance use disorder, or mental health issue, you can access:

  • Behavioral health services
  • Care that may make a measurable difference in your life
  • Providers who focus on core principles of treatment and recovery

Use our Find a Doctor service to look for in-network providers in your area who offer behavioral health services.

If you are thinking about hurting yourself or someone else:

  • Call 911
  • Go to the nearest emergency room (ER) or crisis stabilization center, even if out of our service area

If you get emergency care outside of our service area, we will make plans to transfer you to a hospital or provider in our plan’s network once you are stable.

Looking for help?

Find a doctor

Find a doctor, hospital, or pharmacy.

Value-added benefits

Learn about the extra benefits and services available to Humana Healthy Horizons in Ohio members.

Documents & forms

Find the documents and forms you need, including your Member Handbook.