Behavioral/mental health is an important part of your overall wellness. We help our members take care of their health needs—so they get the right care, in the right place, at the right time.
Ohio Medicaid: Behavioral health support
We are here to help
Asking for help is OK. You can use behavioral/mental healthcare to help you cope with all sorts of issues. These issues can include stress, trauma, worries, or sadness. Sometimes you may only need someone to talk to. We can help you:
- Figure out what type of care you need
- Connect with an experienced provider
If you are in a crisis
During a personal or family crisis, call 988, 24 hours a day, 7 days a week. You’ll speak to someone trained to help. All calls are confidential.
Available behavioral/mental health services
As a Humana Healthy Horizons® in Ohio member, you have many behavioral/mental health services available to you. These include:
- Behavioral health nursing services
- Crisis intervention
- Diagnostic evaluation and assessment
- Medical services
- Mental health services, including:
- Assertive community treatment for adults
- Community psychiatric supportive treatment
- Intensive home-based treatment for children/adolescents
- Psychosocial rehabilitation
- Therapeutic behavioral service
- Medication-assisted treatment for addiction
- Opioid treatment program services
- Psychological testing
- Psychotherapy and counseling
- Substance use disorder treatment services, including:
- Case management
- Intensive outpatient services
- Partial hospitalization
- Peer recovery support
- Residential treatment
- Withdrawal management
Prior authorization
You may need to get approval before getting any of the above screenings and diagnostic testing services. This preapproval is called prior authorization.
To learn more about prior authorization:
- Refer to your
Member Handbook - Call Member Services at 877-856-5702 (TTY: 711), Monday – Friday, 7 a.m. – 8 p.m., Eastern time
You, your authorized representative, or a provider can submit a prior authorization request on your behalf.
Behavioral health services providers
Whether you are coping with everyday stress, relationship challenges, a child’s health needs, a substance use disorder, or mental health issue, you can access:
- Behavioral health services
- Care that may make a measurable difference in your life
- Providers who focus on core principles of treatment and recovery
Use our
To use our online Find a Doctor tool go to Humana.com/FindaDoctor.
Enter your ZIP code, select Medicaid as your coverage type, and select Network from the drop-down menu.
You can then search by the name of the doctor or facility, specialty, such as cardiology, or a condition such as ear infection.
You also can choose All and type any text into the search.
Then click Search.
Click Update my search to search for something else.
If you need help finding and choosing a doctor, call the number on the back of your enrollee ID card to speak with an Enrollee Services representative.
If you are thinking about hurting yourself or someone else:
- Call 988
- Call 911
- Go to the nearest emergency room (ER) or crisis stabilization center, even if out of our service area
If you get emergency care outside of our service area, we will make plans to transfer you to a hospital or provider in our plan’s network once you are stable.