Ohio Medicaid: Behavioral health support

Asking for help is OK. You can use behavioral healthcare to help you cope with all sorts of issues. These issues can include stress, trauma, worries, or sadness. Sometimes you may only need someone to talk to. We can help you:

• Figure out what type of care you need
• Connect with an experienced provider

Members in need of behavioral health crisis services and Mobile Responses Support Services (MRSS) can: 

• Call or text the Suicide and Crisis Lifeline at 988, 24 hours a day. 7 days a week. 
• Text the Ohio Crisis Text Line (Text keyword “4hope” to 741741),

As a Humana Healthy Horizons® in Ohio member, you have many mental health  and substance use treatment services available to you. These include:

• Behavioral health nursing services
• Crisis intervention
• Diagnostic evaluation and assessment
• Medical services
• Mental health services, including:
  • Assertive community treatment for adults
  • Community psychiatric supportive treatment
  • Intensive home-based treatment for children/adolescents
  • Psychosocial rehabilitation
  • Therapeutic behavioral service
• Medication-assisted treatment for addiction
• Opioid treatment program services
• Psychological testing
• Psychotherapy and counseling
• Substance use disorder treatment services, including:
  • Case management
  • Intensive outpatient services
  • Partial hospitalization
  • Peer recovery support
  • Residential treatment
  • Withdrawal management

You may need to get approval before getting any of the above services. This preapproval is called prior authorization. 

To learn more about prior authorization:

• Refer to your Member Handbook
• Call Member Services at 877-856-5702 (TTY: 711), Monday – Friday, 7 a.m. – 8 p.m., Eastern time

A provider can submit a prior authorization request on your behalf.

Whether you are coping with everyday stress, relationship challenges, a child’s behavioral  health needs, a substance use concern, or a mental health issue, you  have access to:

• Providers who focus on core principles of behavioral health  treatment and recovery that can make a measurable difference in your life.

Use our Find Care opens in new window  service to look for in-network providers in your area who offer behavioral health services.

• Call 988
• Call 911
• Go to the nearest emergency room (ER) or crisis stabilization center, even if out of our service area

Mental Health Resources for Teens and Young Adults English, PDF pdf opens in new window

Mental Health Resources for Teens and Young Adults Spanish, PDF pdf opens in new window

If you get emergency care outside of our service area, we will make plans to transfer you to a hospital or provider in our plan’s network once you are stable.