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Humana Healthy Horizons in Ohio Member Handbook

The Humana Healthy Horizons™ in Ohio Member Handbook is your guide to your healthcare services. Please read your Member Handbook when you become a Humana Healthy Horizons in Ohio member and then at least once at the start of each plan year.

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Your Member Handbook

Your Member Handbook is your guide to your healthcare services. The Member Handbook is bilingual and has information on:

  • Benefits
  • Coverage
  • Criteria for medical necessity determinations for services requiring prior authorization
  • Enrollment
  • Medicaid eligibility
  • Member ID card
  • Member responsibilities
  • Member rights
  • Member services
  • Prescriptions
  • Prior authorization
  • Providers
  • Services provided through the Ohio Department of Medicaid

We include below links to our current Member Handbook:

2022 Humana Healthy Horizons in Ohio Member Handbook – English, PDF

2022 Humana Healthy Horizons in Ohio Member Handbook – Spanish, PDF

If you want us to mail you a printed copy of your Member Handbook, or a printed copy of our medical necessity criteria, please call Member Services at 877-856-5702 (TTY: 711), Monday – Friday, 7 a.m. – 8 p.m., Eastern time.

Our automated phone system may answer your call on Saturdays, Sundays, and some public holidays. If you call when we are closed and are prompted to leave a message, please do so. We will call you back the next business day.

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