Your Member Handbook is your guide to your healthcare services. The Member Handbook is bilingual and has information on:
- Criteria for medical necessity determinations for services requiring prior authorization
- Medicaid eligibility
- Member ID card
- Member responsibilities
- Member rights
- Member services
- Prior authorization
- Services provided through the Ohio Department of Medicaid
We include below links to our current Member Handbook:
2023 Humana Healthy Horizons in Ohio Member Handbook – English, PDF
2023 Humana Healthy Horizons in Ohio Member Handbook – Spanish, PDF
If you want us to mail you a printed copy of your Member Handbook, or a printed copy of our medical necessity criteria, please call Member Services at 877-856-5702 (TTY: 711), Monday – Friday, 7 a.m. – 8 p.m., Eastern time.
Our automated phone system may answer your call on Saturdays, Sundays, and some public holidays. If you call when we are closed and are prompted to leave a message, please do so. We will call you back the next business day.