South Carolina Medicaid: MyHumana

MyHumana opens in new window is a secure portal where Humana Healthy Horizons^® in South Carolina members can:

• Choose and change your primary care provider
• Find doctors and hospitals
• Review claims and benefits
• Set communication preferences
• Chat with a member of our Member Services team
• And more!

Creating and registering a MyHumana account

To create and register a MyHumana account:

• Go to the MyHumana registration webpage opens in new window
• Choose Medicaid as member type
• Fill out member information (e.g., member ID number, date of birth, ZIP code)
• Click “continue”
• Set up account information (e.g., enter email address, create a username and password, and choose a security question)
• Click “submit”

We will send a confirmation email to the email address you enter during the account set-up step. Once you get the email:

• Click the email to verify your email address, which completes the activation process

You also can use your MyHumana username and password with Go365 for Humana Healthy Horizons^®, a wellness program that offers you the opportunity to earn rewards for taking healthy actions.

Learn more about Go365 for Humana Healthy Horizons

Our members can access MyHumana on the web by:

• Going to Humana.com opens in new window
• Clicking the “Sign In” button
• Entering their username and password

Our members can access MyHumana after downloading the mobile app on a mobile device by:

• Opening the app on their mobile device
• Entering their MyHumana username and password
• Using one-touch sign-in

Once you have a MyHumana account, we encourage you to log in every week or two, even if you aren’t looking for specific information, because we send messages to our members through MyHumana.

Throughout this website and in your Member Handbook, we reference reasons you may need to call Member Services. Instead of calling, you can connect with Member Services through your MyHumana account. To chat with Member Services:

• Sign in to your MyHumana opens in new window account
• Click the “Let’s chat” button
• Select Medicaid SC as your Plan Name
• Select the reason for your call (under the Category dropdown)
• Enter the reason you want to chat in the space provided, if you want (optional)
• Click the “Start Chat” button

During periods of high volume, you may need to wait a few minutes to connect with us.

You can chat with Member Services Monday – Friday, 8 a.m. – 8 p.m., Eastern time.