South Carolina Medicaid: New member Resources

Thank you for letting us partner with you on your health and wellness journey. We’re looking forward to getting to know you and make sure you get the care you need. You’ll find below:

• Health plan information
• Links to important documents and forms
• Information about MyHumana and Go365 for Humana Healthy Horizons^®

Welcome Kit

All members get a welcome kit in the mail. This Welcome Kit includes the information you need to make the most of your enrollment in Humana Healthy Horizons in South Carolina. All members also get a member ID card in the mail. Your ID card will arrive separate from your welcome kit.

We hope you find the information in your welcome kit helpful. If you misplace your welcome kit, don’t worry. You can find a link to it below.

Humana Healthy Horizons in South Carolina Welcome Kit − English pdf opens in new window

Humana Healthy Horizons in South Carolina Welcome Kit − Spanish pdf opens in new window

Help us get to know you

We can provide better care when we know more about you. You can help by filling out and sending back to us a Health Risk Assessment (HRA).

We encourage you to complete your HRA upon enrollment to receive $20 in rewards.

An HRA is a set of questions about your health and wellness. As a new Humana Healthy Horizons in South Carolina member, you can help us get to know you by:

• Completing your HRA
• Sending back your HRA

In your welcome kit, you’ll find a:

• Paper copy of the HRA to fill out
• An envelope to use to send us your completed HRA

Health Risk Assessment (HRA) − English pdf opens in new window

Health Risk Assessment (HRA) − Spanish pdf opens in new window

Please write your first and last name on each page before sending us your completed HRA.

Other ways to complete your HRA include:

• Calling us at 866-432-0001 (TTY: 711), or
• Activating your MyHumana opens in new window  account and completing and submitting the HRA online, or
• Via the Go365 for Humana Healthy Horizons^® app
• During your Welcome Call: an automated call upon enrollment and annually where you can complete your HRA over the phone.

Learn more about Go365 for Humana Healthy Horizons wellness program

We will use your answers to make sure you get the care and support you need to meet your health goals.

Member Handbook

Your Member Handbook has information about:

• Your health coverage
• Humana Healthy Horizons in South Carolina
• The information you need as a Humana Healthy Horizons in South Carolina member

You can access your Member Handbook

• Online
• By calling Member Services at 866-432-0001 (TTY: 711), Monday – Friday, 8 a.m. – 8 p.m., Eastern time, and asking for us to send you a print copy of the Member Handbook 

Documents and forms

Do you have a medical condition, like diabetes? Tell us on the Continuity of Care Form so we can share that information with your doctors and make sure you get the care you need. 

Continuity of Care form − English pdf opens in new window

Continuity of Care form − Spanish pdf opens in new window

 

Consent for Release of Medical Information − English/Spanish pdf opens in new window

If you change doctors, the Consent for Release of Protected Health Information Form will allow us to send your medical records to your new doctor. 

Consent for Release of Protected Health Information Form − English pdf opens in new window

Consent for Release of Protected Health Information Form − Spanish pdf opens in new window

Our Documents and Forms page  includes links to other documents and forms you may need while enrolled in Humana Healthy Horizons in South Carolina.

MyHumana

MyHumana opens in new window  is an online member dashboard where you can find plan information and other tools to manage your plan.

MyHumana lets you:

• Choose and change your primary care provider (PCP)
• Download and print a copy of your member ID card
• Set your communication preferences (e.g., you can get messages by email, text, or phone)
• Chat with Member Services at 866-432-0001 (TTY: 711), Monday – Friday, 8 a.m. – 8 p.m., Eastern time
• And more!

Registering is easy and only takes a minute.

Learn more about MyHumana

Register for a MyHumana account opens in new window

Sign in to your MyHumana account opens in new window

Go365 for Humana Healthy Horizons

Go365 for Humana Healthy Horizons^® is a wellness program that offers you the opportunity to earn rewards for taking healthy actions. Humana Healthy Horizons in South Carolina members can participate in Go365 for Humana Healthy Horizons. Participating in healthy activities and earning rewards through our Go365 for Humana Healthy Horizons wellness program is easy.

Learn more about Go365 for Humana Healthy Horizons

Plan coverage

Humana Healthy Horizons in South Carolina coverage includes:

• Hearing , medical , and vision coverage
• Pharmacy  and behavioral health benefits

Health and wellness

We want you to achieve your best physical, mental, and emotional health. To help you on your journey to good health, Humana Healthy Horizons in South Carolina members have access to:

• Behavioral health services
• Health and wellness programs

Primary care provider

To help you get the high-quality healthcare you need and deserve, we assigned a primary care provider (PCP) to you. Your PCP is the main doctor who will give you care. You should see your PCP at least once every year. This yearly visit:

• Is an important part of your care
• Can help you get and stay healthy
• Can help your doctor catch and treat health problems before they become serious

Your member ID card includes information about your PCP. Your member ID card will come to you in the mail.

Call Member Services at the toll-free number listed on the back of your member ID card:

• If you don’t have a PCP and want to see someone other than the PCP we assigned you
• If you have a PCP you want to continue seeing and we assigned you to someone else

Your PCP should:

• Meet your cultural needs, such as language preference
• Meet your health needs
• Be close to your home or work

Use our Find Care opens in new window  service to look for doctors, specialists, hospitals, healthcare facilities, and other in-network providers.

Learn where to get care depending on the care you need