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Support for members during a disaster
We’re here to support you during public health emergencies or disasters.
Important information about Hurricane Helene
Attention Humana Healthy Horizons in South Carolina members and providers:
We want to help make sure you have access to the health care you need. We can help with finding available doctors, refilling prescription drugs, and answering other health plan questions. Member Services staff and our Nurse Advice Line will be available to assist plan members with urgent needs. The Nurse Advice Line is open 24 hours a day, seven days a week at 877-837-6952.
If you have an emergency, please dial 911.
Medically necessary emergency care will be covered. If you are having an emergency, please call 911 or seek medical attention immediately.
We will provide further information and updates, as they become available.
Additional important numbers and resources
Members needing assistance, please call:
- Humana Healthy Horizons in SC Member Services at 866-432-0001
- 24/7 Nurse Advice Line at 877-837-6952
Providers needing assistance, please call:
- 888-285-1114 for Utilization Management or Authorizations
- 800-555-2546 for prior authorization requests for pharmacy drugs
- 866-432-0001 for Member Eligibility
- 833-441-0950 for faxing clinical information for a medical service prior authorization
For the latest information, visit the
Help when you need it
We are here to support you during public health emergencies or disasters. We partner with organizations and agencies in South Carolina to make sure our members have the support and resources they need, from access to healthy food to in-person and phone support from care managers.
When is it a disaster?
Something is considered a disaster when the president, governor, or secretary of Health and Human Services officially declares a situation (like the COVID-19 pandemic or a hurricane) a disaster or public health emergency.
What Humana can do
Humana will take the following steps right away in a disaster:
- Cover services at out-of-network hospitals and other medical facilities
- Give members the same cost sharing they would get at an in-network doctor
- Make replacing lost prescriptions easier by removing refill limits
- Stop the need for primary care physician referrals
Timeline for support
We will work with you to make sure you are covered during the duration of the emergency or disaster. We will offer this support until:
- The president, governor, or secretary of Health and Human Services has declared that the disaster or public health emergency has ended
- 30 days have gone by since the disaster or emergency was declared, and no end date was given
If Humana also is affected by the disaster and cannot continue business as usual after the disaster or public health crisis is over, we will alert the Centers for Medicare & Medicaid Services and the South Carolina Department of Health and Human Services (SCDHHS).
Plan ahead
One of the best things you can do is to be prepared in case you are in a disaster or emergency situation. Take the time now to plan ahead.
Here are a few steps you can take:
Register for MyHumana so you can access your plan information online.- Learn how to
. - Find South Carolina emergency news and alerts from
- Know how to get to your
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