Your Member Handbook
Your Member Handbook is your guide to your healthcare services. The Member Handbook is bilingual and has information on:
- Member ID card
- Member responsibilities
- Member rights
- Member services
- Medicaid eligibility
- Services provided through Healthy Connections (South Carolina Medicaid)
- And more!
We include below links to our current Member Handbook:
If you want us to mail you a printed copy of your Member Handbook, please call Member Services:
866-432-0001 (TTY: 711), Monday – Friday, from 8 a.m. – 8 p.m., Eastern time
Our automated phone system may answer your call on Saturdays, Sundays, and some public holidays. If you call when we are closed and are prompted to leave a message, please do so. We will call you back the next business day.